[Resolved]  Nokia Customer Care Of India — Malfunctioning of Nokia 5310 xpressmusic

To
The NOKIA Mobile MD/MANAGER;
Dear sir;
im sharathkrishna from bangalore i purchased a mobile 5130c-2 in the month of march
it gives me a lot of problem it just switchoff automatically all the software is gone so my cam and my mobile gives lots of problem so kindly replace my mobile or else i may put the case against the nokia company.. because im fedup of this mobile so kindly i request u to replace my mobile this is my
MOBILE MODEL: 5130C-2
CODE:0578246
IMEI:359329/02/464708/3





THANK YOU

YOUR FAITHFULLY

R.SHARATHKRISHNA
#15, RATHAN SINGH ROAD FRASER TOWN
BANGALORE-560005
MOB- [protected]

Dear Sir,
this is masood frm Anantapur ( AP) my Nokia Model hand set 6300, has been lost at Clock tower Near Birla Sun Life Insurance co. ltd, Anantapur, ON 31.10.09 between 7:00pm to 7:35pm. my mobile no.is [protected], and
IMEI No. is [protected],
Battery no.[protected]P
181B21542793
If any communication regarding this wants to talk then immediately 24*7 contact on [protected], Office no.[protected].Kindly as soon as possible take strict action.
Thanking You
P Masood Vali.
Anantapur ( AP)

Mobile phone charghing the set heating the phone and charge the time longer hours in the display

Respected sir,

I have purchased NOKIA - 5310 on dated 26-11-09 from SURENDRANAGAR (JAGDAMBA MOBILE MAIN NOKIA DEALER)..On same day I found problem in camera..in images there are so many pixels(Dots) are high light in image..Within a 24 hours i returned it, then also they are considering as replecement and not giving me new mobile on same day..

Kindly hope your positive reply..

Respected sir,

I have purchased NOKIA - 5130 on dated 26-11-09 from SURENDRANAGAR (JAGDAMBA MOBILE MAIN NOKIA DEALER)..On same day I found problem in camera..in images there are so many pixels(Dots) are high light in image..Within a 24 hours i returned it, then also they are considering as replecement and not giving me new mobile on same day..

Kindly hope your positive reply..

nokia 5310 handset — non repair/repair and loss of original set by customer care centre

COMPLAINT
I purchased nokia 5310 on 14.5.2009 . It developed technical snags. I handed over the set to nokia care centre in sector 7 Panchkula(Haryana) on 10.11.2009.
-I visited the centre 4 times, but every time I was shown a different old set of a different colour( Mine is black one). Finally I was asked to come on 4.12.2009, but same story was there. Person concerned( Mr. Vikas) offered me a grey coloured old set saying that the company has replaced it. I refused to accept the set, since the company never replaces the set with old and open set. I also talked to the managing partner , Mr. Hitender Molekhee and requested him to either arrange to give me back my mobile set duly repaired, or to get the same replaced, if the same was not repairable, since the same was within warranty.
-It is very sad that Nokia care centres are giving a very bad name to the reputation of NOKIA and after sales service is becoming a big ZERO
Should I expect that the company will take some early action, in the name of its own reputation
Ankush
Chandigarh
[protected]

Tampering of My mobile by your Nokia Care Service Center.
To, Date: - 11/08/09
Customer Care Manager,
Nokia Mobiles, India.


Sub: - Tampering of My mobile by your Nokia Care Service Center.


Dear Sir,

My Name isMithilesh kumar jha,
I have Nokia 5310mobile since last8 month.
IMEI No. [protected]


Before some days while low betray and switch of.
It was not switching on, hence I have given my mobile for repair at your Nokia Care Service Center on 03/11/2009 at Mahavir Electronics,
Sector 23, Nerul (e),
Navi Mumbai,
ASC Code – 640_504867
Contact number –[protected]

He has returned my mobile on 06/11/2009 by saying it cannot be repaired.

If you want to repair it we have to send it to company HO – Noida.
I saying OK. but He has returned my mobile on 11/12/2009 by saying it cannot be repaired in H-O Noida .

This total experience is forcing me to think like why I have given my mobile to Nokia Care, instead of it I could have given it to local service center?

So pls let me know will Nokia Company look into the matter & take action against the dealer & solve my problem?

So pls revert back what will be your +ve action in this matter?



Regards,
Mithilesh Jha
[protected]
[protected]

To
The customer care head,
Nokia mobiles.
Sir,

I bought a 5310 Nokia mobile recently. Unfortunately I dropped it into water, it is not working now.
I met the near customer care, he said that the board was dead so it won't work.
Is there any chance to get it back into original state of working. Please reply me fast and I am looking for your answer.
Yours faithfully,
D. Durga rao.

5310 xpressMusic — change and not return the parts

i have purchase a nokia handset on 22nd october.on 14 jan there is a problem in its outgoing audio,and regarding that i have approached in 'Nokia care center' in Bhiwani,Hansi gate in haryana and they said plz collect nxt day i.e. on 15 jan.i have collected my handset in that the switch off-on was exchanged with another same model said than i ask for that than they replaced it and said it has some major problem so we have to send it in our main branch so u have to deposit it .but i have collected it frm them to store my data in another handset but when i switched it on the memory card of my cell is missing and i continously teying their contact no-[protected] but it was nt picked up then i sent smeone their to pickup then they said we have nt received any memory card and i requested that i can show u the pics of that then the executive said"mein shadi shuda huin toh mein teri photo ka lya karunga,itni badi chiz tu hain nahi hai aur kharid lo,i said kharid toh legenge but woh bhi mera hi tha"and he didn't bother even my complaint and said "hum kuch nahi kar sakte hai"
so i have requested u to plz check it out because they are expoliting the customers because this is the only one nokia care dealer.plz do the needful asap

The colour of the 4-way navigation button in Nokia 5130 is fading away. Kindly let me know if there is any replacement panel available? Thanks.

To
The Senior Manager,
Nokia India (Customer care)

Dear sir,
I Mr.Hemant Bhatt resident of Mumbai regularly using your Nokia cellphones since 2007. Recently I have purchased Nokia Model 5130c-2W Silver xpress music IMEI: [protected] from Relation Electronics, Ghatkopar(W), Mumbai-86 on[protected]. After one week it started giving problem till date. The nature of problem is Mobile is very slow compareable to same model, hangingnd the most Camera after clicking Photo it takes 20 to 30 to save that pics very very slow I have approched Nokia care centre for nearly 3 times which is situated In Mumbai Aditya Telecom Ghatkopar (W) 86.Intially they have loaded the software for two times locally and later they says its not repairable you have to be with it . After receiving the set from Nokia Care the problem which I have mentioned is still persists.I am very sorry to say that the service provided by your company is unsatisfactory. So I requesst you to replace my cellphone with new piece at your earliest.

Thanking you,

Mr.Hemanth Bhatt
473, Himalayeshwer Compound, Govind Nagar, Asalpha, Ghatkopar(W), Mumbai-400084

Dear Sir/madam.

I have purchased Nokia handset 5130 C RED as on 05/sep/2009 from Univer cell Mangalore. I lost this handset as on 18.02.2010. the set IMEI: number is [protected]. I have given complaint to ullal police station, Mangalore.I request yoiu to kindly accept my complaint and take the neccessary action for the sam and oblige.

Thanking you

Chandrashekhar D

5310c-Music express — auto off and hanging

Respected sir,
iam Mr.M.dillibabu had purchased the nokia music express 5310 c in the mobile store perambur show room on 28/09/09 with pleasure,but unfortunately the day when i bought for three weeks only it worked properly,after the third week it satrted showing me trouble.so i given the mobile to service center at nokia care-perambur chennai.they have rebooted the software and gave me back,after one one month the mobile started giving me trouble like when iam messaging automatically it will get switched off,and if i receive call and i attend it means it will automatically get switched off.so i taken the mobile and gave back to the service center my job sheet num is 6831,they checked and said that it will not be checked here.so they are in need to send to head office,i agreed and gave the mobile to service center and after 15 days i got my mobile back.
After i got the mobile after 18 days it again started with the same trouble and this time it was completely dead.so i went to nokia costumer care and gave my mobile for service.this time the service fellow in perambur he opened the mobile and said that u have given ur mobile outside service and the board has been tampered.so u cannot claim the service in warranty period i have to pay and get the service.this highly irresponsible answer coming from the service fellow.
i courtsely asked him about the status and requested him to give the job sheet photocopy,the service fellows sitting in the center doesnot know how to talk with the costumer,he didnot respond me properly.then later i ringed to the costumer care and requested to give the job sheet photocopy.for the kind attention nokia costumer care is there to care for the costumer not for the abusement of the costumer.kindly take action against the fellows in perambur -costumer care mentioning them to talk courtsely with the costumer.more over within 4 months of period the entire handset has been loses its total working style,my mobile IM num([protected]),how as a costumer i should react for it.nokia should not leave costumer,we are paying and getting the mobile.so kindly send me the solution for this problem.
i request you to do the service in warranty period r replace me with the new mobile.u kindly send me the position status regarding this.so that i can able to tell my satus to the consumer rights.please looking forward for ur action."Nokia should not loses its valuabilty for simple reasons.

Dear Sir,

I have purchased Nokia handset 5310 music express but Iam not satisfied with the performence .

Nokia Mobile(model 5800 xpress music) — Mobile malfunctioning

I have purchased the handset Nokia 5600 Xpress music (IMEI NO [protected]) on 29th nov 2009.

From the date of purchase the memory card refuses to store messages at random, battery life is not up to mark. The volume of speaker phone also deminished .

Phone is unable to get network signals again after passing by some weak nework area, so have to select operator manually .

After contacting the Nokia customer care at Guwahati, Ajmer and chennai the service person has just upgraded the software every time which doesnt solves the problem but my handset started hanging randomly showing there careless behavioura and how they are serving customer. Further they doesnt give us any hard copy of Jobsheet for further query.

After spending a lot(INR 13626) no one like to go cust care office again and again still with no results in hand. consider the complain on urgent basis.

HI,
This is Bhaskar from hyd, i am using Nokia 5310 xpressmusic since 2 years.Recently i am facing a problem with my mobile, that is camera is not working. If i on camera, it us showing that camera on standby, then i pressed continue even though it is not working. plz say y it is not working. i should change any setting?
plz reply me by cal or email..

my Phno. [protected]
email: bhaskar.[protected]@yahoo.com

Sir,
I deleted some impotent messages. Is it possible to recover those messages.. if possible plz say that tip or trick..plz reply me..
Thanking you

my Phno. [protected]
my email: bhaskar.[protected]@yahoo.com

nokia 5130c mobile xpress music — sound system & keypad disabled within 3 months

I have bought nokia 5130c.2 (IMEI no. [protected],battery[protected]Q47404GM60900 from Monica Mobile shop,59,Diamond Harbour Road,Thakurpukur,kolkata-700063(mobile no.[protected]/[protected]) on 26/01/2010.From 15/04/2010 the ring tone including music system & incoming calls is graudually decreasing. As my warranty period is not over, I have taken the phone along with all documents to NOKIA Customer care,Satya Telecare,229.C.R Avenue,Kolkata-700006. But they didnot assist in any ways and refused to do anything blaming my fault and charged Rs.600.00 for assistance.
As Nokia is a branded name and we deserve better service from them.
hope,you will do the needful so that we trust Nokia.
Thanking you,
yours faithfully.Pampa Halder
[protected]

i am too suffering from a lot of problems in nokia 5130.i have purchased it 2 months ago.after purchasing it has gone 3 times to nokia service centre due to the disabled of keypad.i think the reputation of nokia has ended up.
unwillingly i have to say BEAWARE OF NOKIA PRODUCTS.

nokia 5130 — not satisfied by company service

my mobile phone get off any time and being restarted it takes a few minutes to restart.I hav repaired my mobile phone many times by customer care but still it is not working properly and infact this problem in my mobile phone is from the starting as i had bought.I request you to take a proper action.