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[Resolved]  Nokia Customer Care Of India — No Proper service provided by the customer care even when the cell phone is in warranty period.

Hi,

Recently in March'2009 I had bought a Nokia 5310 from The Mobile Store in Ahmedabad. From the next day itself, it started giving problems. This handset started giving problems from May'2009 itself, and from then till now there has been no help provided by Nokia Customer Care or The Mobile Store. I had kept the handset as it is, and still the screen is damaged inside.When I gave a complaint for the same at the mobile store, they did not agree to it and say it had been damanged knowingly. Why would someone do it? Its still in the warranty period. I asked them to replace the set, but that was not accepted. I got the screen changed on my own expense of 850 Rs. at the nokia customer care, still again without any issues the next day again the screen was damaged. I request you for a change of handset. Since, this is changing my belief in Nokia. If this is how it is, I don't think I would be willing to buy any Nokia handset any further. No one from the Nokia Service Centre or The Mobile store is ready to help for the same, even when the phone is in waranty period. Every time the screen gets damaged, even without using it. Kindly get this handset changed. I have lost faith from Nokia. I am going to consider putting a case against the same in case no action is taken sometime soon.

Customer Number on the Mobile Store Bill:[protected]

Invoicing number: GJ6187

Mobile Store Address:
Shop 7, HSG House,
Vijay Cross Roads,
Ahmedabad.

Billing Person: Nitin

Kindly help me with the same. Since there is a big amt involved in the same.

Regards,
Neha Rustagi
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  30 CommentsShareTweet

Comments

Nokia 3250 — Forced to move to consumer court

Hello,
I bought Nokia 3250 on 18/12/2006. On 08/11/07, display of my phone went blank. I got my cell repaired by Nokia Care on 27/11/07. But same time, the same problem came and I gave back my phone to Nikia care. theyt returned my phone in december 07. But just after the day when my warranty lapsed(05/01/08), the same problem aroused and Nokia care refused to correct the problem. then I got my phone repaired out of warranty at Nokia Care for which I was charged Rs.1650 with warranty of 30 days. But again within 15 days, the same problem came. I gave my phone to Nokia Care again on 20/02/08. But after around 40 days, today Nokia Care provided me with a replacement. I was given an old Nokia 3250 which was in a very bad condition. So i refused to take it. And Nokia Care told me that they could do noting, as this replacement is from Nokia Care Headoffice.

This is very bad on part of Nokia. After 5 months of continous problem, Nokia is unable to resolve the same. For this, I should be provided with a new mobile phone.

Kidly reply to me this problem at the earliest or else I would be forced to move to Consumer Court.

Arpit Agarwal
Ministry of Defence
[protected]

NOKIA 5310 — not giving proper service by dealer

I bought a new nokia 5310 express music mobile at 8 May 2008. I got some problems with that phone so i consult to dealer from where i bought that phone. But he not given good treatment . My problem is that my phones vidio quality is very bad though it is 2 megapixel camera. Its quality looks like a mobile with less than 1 megapixel camera. When i told this problem to dealer he reacted like he have nothing to do with this, his job is to only sell phones and when once they got sold there will be no relation between him and the customer. the dealer belongs to Parbhani district Maharashtra state..

nokia1661-2 — mobile hangs.

Sir,
i purchase new nokia 1661-2 mob.on 18/10/09 from HOTSPOT MOBILES at mulund(w) . from 21/10 it starts getting hang, switched off automaticaly, massage inbox not opening etc. after i went to nokia care at borivali, and repaired it on 30/10/09. but again the problem persist.
i want the peice be replaced.
Hello,
I have been going to repair my mobile N72 continously for 7 to 8 times in noka care center in kolkata gariahat nokia care center near fire brigade but they are unable to repair it also they are not denying they are not unable to repair it, if I call it goes to other menu and the call disconnects while receiving or making calls, they take 15 minutes, return back, it is ok for 20 minutes and then the problem recurs, I have paid whooping 2500 once for repair, but they are insufficient to repair as the workers are very inefficient there and also not telling that they are unable to repair, please do needful

rahul
[protected]@yahoo.com, kolkata, gariahat..
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I am complaint about model Nokia 1661.
IMEI No. [protected]
Please my mobile display is break. So, quick answer on my e-mail address. one month is gone the complaint.
model No:Nokia 7210c
IMEI No. [protected]


I bought This mobile before 5 month back. Within this time 3 times serviced. Everytime shop send to nokia service center. They told if its 3rd time servicing they will replace the cell itself and sent me to the service center. But there also they didnt replace my cell and they sent mobile to Delhi head office.I have to wait for 2 weeks and they didnt provide a spare mobile for temporary use also. This is difficult to go and service like this again and again.I want to replace my cell as soon as possible rather than servicing like this.

Please let me inform if any possibilities there for this.

Invoice Date:20/06/2009

Invoicing number: SI/MTH/956

Mobile Store Address:
# 26/3, HMT Main Road
Mathikere, Bangalore-560 034
Ph:4167 3789
model No:Nokia 7210c
IMEI No. [protected]


I bought This mobile before 5 month back. Within this time 3 times serviced. Everytime shop send to nokia service center. They told if its 3rd time servicing they will replace the cell itself and sent me to the service center. But there also they didnt replace my cell and they sent mobile to Delhi head office.I have to wait for 2 weeks and they didnt provide a spare mobile for temporary use also. This is difficult to go and service like this again and again.I want to replace my cell as soon as possible rather than servicing like this.

Please let me inform if any possibilities there for this.

Invoice Date:20/06/2009

Invoicing number: SI/MTH/956

Mobile Store Address:
# 26/3, HMT Main Road
Mathikere, Bangalore-560 034
Ph:4167 3789
Hi on diwali i purchased nokia 5800 in one i have to go to three times to noki acare due to touch problem and hanging problem i used only two incoming calls only invested 14000 is there any one who can answer who is going to return my noney or device exchanged im helpless no good support at nokia care no response they said third we have to send to company it will take 15days i had invested for this crap who is going to replace this set or do i need to lodged complain in police/cunsumer court or should i give in local paper, , , , , , , , , , , , ,
reply immediately to
[protected]@yahoo.com
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sir
i have an 3110c classic model which is purchased at 7 of feb 2009 .
sir the phone give me a lot of problem that is the software is courrppurted many times, i have only one cellphone .phone is in warrenty and i have bill also.
sir please give me a positive reply, i am waiting
contect no. [protected]
IMEI : [protected]
SHAKTI ELECTRIC CO
80/17, Nakahindola
Lucknow, UP, India
226004
December 07, 2009
Customer Care Cell
Nokia India ltd
Dear Sir/Madam:
I, Mr. Yougesh Agarwal on behalf of my firm M/S Shakti Electric Co. Had purchased a mobile E51 model (EMEI-[protected]) from BALAJI Mobiles, Shri Ram Tower, HazratGanj, Lucknow on January 17, 2009. The mobile set was not working properly since then even for the 2 months. I faced problem many times and submitted the hand set to service centre many times. Most of time, the hand set was in the service centre or with me to submit it in the service centre. Overall it had not worked even three month. Now service centre has replaced it and give us a set of E63 (EMEI-[protected]) on November 27, 2009. This time they give me the set which had not work even two days properly, and I repaired it on December 1. Which job sheet no is[protected]/091201/79. Now again it had not properly worked and I am bound to submit it to the service centre with job sheet no is[protected]/091204/46. I visited service centre regarding these aspects nearly 20 times. Each times it takes a nearly one and half hour to two hour process. And each time my work suffers by giving time to service centre, and many problem facing due to not one set in hand.

This is the matter of great regret that still now our company is at loss, So now we can’t take the matter any longer as our as company cannot hold the matter anymore thus to resolve the problem, I would like you to credit my account for the amount charged for my mobile E51, by which I will buy a new mobile at least which can solve my some purpose.
The A/c details are Shakti Electric Co, Naka and mobile store is Balaji Mobiles, Shri Ram Tower, HazratGanj, Lucknow.
Thanking you for taking time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem.

Sincerely,
Signature
Yougesh Agarwal
Shakti Electric Co.
[protected]
sir i am from chennai i don't think you should give service center to person who can't handle or give proper response.who cut the phone on our face, talking rudely to customer i don't think this is the nokia which people used to trust once upon a time.
sir i had given 1 nokia 5800 product code is 0575590 job sheet no is[protected]/091208/64 imei number [protected] and i am frustrated with the response from nokia care ncc code is 316_46550, sir my mobile got some display problem and i had given it on 08/12/2009 and targeted delivery day as on job sheet is 10/12/2009 the person is telling nokia is out of stock for display for 5800 till 14/12/2009 i had adjust it and just now i had called them after making me fool from morning to noon and then evening and finally i shouted on them the manager took the phone and refused to change display and cut the phone on my face.before going to any news Chanel i just thought to tell you first in hope you could help me. my alternative phone no is [protected]
N73 in mobile yours msg[protected] to thanks you for subscribing to the subscription service
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sir i am from mangalore(karnataka).Sir i have an 3110c classic model which is purchased at 20/07/2009, this phone gives me a lot of problem. that is the software is courrppurted many times and it becomes switchedoff frequently.Sir it has been sent 5 times to nokia care after i bought it.In a month i have sent it 3 times to the nokia care.I have only 1 cell with me.now i have decided to complain in consumer court.when i sent this mail my cell is not working...sir plz help me...i am waiting for your positive reply

contact num:[protected], [protected]
IMEI:[protected]
Mobile store details: HARSHA
Bushra towers,
main road, darbe, puttur
ph:[protected]
sir i am from mangalore(karnataka).Sir i have an 3110c classic model which is purchased at 20/07/2009, this phone gives me a lot of problem. that is the software is courrppurted many times and it becomes switchedoff frequently.Sir it has been sent 5 times to nokia care after i bought it.In a month i have sent it 3 times to the nokia care.I have only 1 cell with me.now i have decided to complain in consumer court.when i sent this mail my cell is not working...sir plz help me...i am waiting for your positive reply

contact num:[protected], [protected]
IMEI:[protected]
Mobile store details: HARSHA
Bushra towers,
main road, darbe, puttur
ph:[protected]
Dear Hi,

i purchase a dated at 28/09/09 Nokia E63 from Pune cellucom in PCMC pimpri branch
invoice no 3399

IMEI NO:[protected]

i have a problem with my phone Blutooth Divice is not open so go to Nokia care in Ahmadnagar Nagpal Mobicare-job sheet no is 2815 dated at 04/01/2010.

So please as earlyier possible solve my problem & give me the feedback Urgently.

Regards,
Amit C. Mankar
[protected].
To

The Senior Manager (Customer Care)

Sub. : Mobile Repairing & reult.

Sir,

Regreatfully I have to say that I have purchase a mobile model no 2700 classic from Mohali phase-3b2 on[protected].My mobile battery charging time is minimum 3 hours and battery back-up time is 36 hours. I made to repair my mobile from mobile service centre, Phase-7, mohali 3 timers. I wrote E-mail also to nokia care 2 times but found no any action.

Please do needfull action so that solve my problem.

With great Hope,

regards,

Jn Rai
(Mob-[protected])
( Oscar Leather, Plot no -E221, Phase- 8b, Mohali.)
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To
the senior manager (customer care)

sub: fed with nokia 5130 c2 express music phone& with customer service provided, given 7th time service.


sir,
I am fed up with service provide by u r customer services . the phone with me provides no battery back up & hangs out when we save a number i have given the mobile for service for SEVEN times but i am getting reapeted problem .i am sorry to say yhat i am not satisfied with services & services provided by ur nokia care . so i am humbly requesting you to replace the mobile .. customer care is located at paradise, opposite to chermas
i hope you yo take the neccesary action so the customer will satisfy&
problem may sought out.
thanking you,
yours hopefully customer,
pavan.
your service very rong
my handset 6303c very bad
problem is no signel
I gave my mobile with following details for repair on 15/01/2010 which holds warranty period.at Sudha Mobiles, 21/441, veeraswamy mandi street, 7 Road circle, Kadapa, Andhra Pradesh and they gave a receipt with No. 2162. I am residing at a place far away of 50Km from the above care centre.I went to collect my mobile 5 times but in vain. Even I contacted them through phone nearly 10 times. Every time they gave me the reply "Sir, tomorrow certainly you can come and collect". But the each time I went, they simplly postponing the delivery with very silly reasons. I am extremely vexed with this care centre and complaining to you. Their response is also very irresposible and careless. Even they didn't inform about the status not even once in the last two months. For this I spent nearly Rs.400/- with out any positive result. I request to interfere in this for necessary action as soon as possible as it is causing very inconvience.

IMEI - [protected]
Model -1203-L
Product Code - 0575343
Purchase date: 03June09
The Customer care Manager,
I purchased a Nokia2330 from the Univercell outlet from Alwarpet, Chennau on 11/08/09 vide bill no UTN 1402353.. Much to my surprise the mobile phone worked properly for less than a month. The mobile phone gets switched off automatically. And even when it works suddenly the screen will become blank and the phone numbers stored will be erased. And proud to say that my mobile travelled from Chennai to Noida to set it r epaired . But all in vain.My mobile set is still under warranty period. And I expect a positive response from MNC like Noika which will go to any extent yo satisfy its customers.
Lakshmi Ganesh
[protected]
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