[Resolved]  Nokia Customer Care Of India — How repair nokia mobile model6230i

Hi nokia,

i need your marketing e-mall address or number I not get in internet .

regards

david kumar

Dear sir,
i have a nokia N70(m).
After receiving a 3gp file via bluetooth the mobile hangs repeatedly.Plz tell
me the remedy.

hello
my problem is that my phone call duration doesnot match with my service provider.
i am using nokia 6600.
due to this there is a huge difference in my bills.

please look into the matter as earliest

aashish

i have lost my nokia mobile phone modle 1650 IMEI number [protected]please trace this mobile phone

nokia 6070 — Change the mobile

Dear Customer Service Manager,

Ref to model#Nokia 6070 IMEI#[protected] Purchase date Jan'08 (Advance telecom) after the purchase of two days set was Automatically dial when some call recieved, on complaining to change the set they repaire the set, but i face lot of problems some time data missed some time set shows every thing some time Voice stop only lisening, three weeks ago Whole the set stop, on complaing pls change the set, again they Return with repaire, Now after two weeks again Voice is stop only listening, and now they return me that repaire with other shops out side Nokia care will not repaire under job#15969.this set was lost in nokia care repaire shop after my four visits they message me on last saturday on my mobil that nokia care rejected pls collect yr mobile set, Now What i have to do, I have lost by data three times,
I am working in Textile this is very hectic job and i have no spare time to Visit Nokia care Centre for mobile repairering, 2ndly you have to Change my mobile First time but i don't know if some one pay amount for his Convenience and have a periode of Warranty Then why you not change the mobile i met many peoples and they complain soft ware problem for this model, kindly change my mobile, inorder to save our data in future.

Thanks

Your's faithfully

Ijaz Ahmad Mushtaq

Cell#[protected]

I hav nokia 5200 model . Recently Trojan horse virus entered into my mobile through bluetooth. Mobile automatically restart any opertion performed. i'm kept it now in switched off. Tell me how to format mobile phone memory or other any options to delete virus.

Dear Sir,
I attached the copy of mail.which inetraction done between me and your colleague.I did not recieved any response from your side.
Reminder: 2

This is regarding my previous mail I did not received any response from your side.

Please consider the matter with high priority.

Please don’t check customer patience.



If with in 24 hours I don’t received any reply from your side than I will go threw legally.



Jinesh J.Pillai (Q.A)Dept

Asia Motor Works

Bhuj, Gujarat

Email [protected]@amwasia.com

Mob No.-[protected]


[protected][protected][protected][protected]

From: Pillai, Jinesh - AMW - Bhuj
Sent: Wednesday, July 02, 2008 10:38 AM
To: 'support.[protected]@nokia.com'
Subject: Nokia - Jinesh Pillai - N5310 Service Provision
Importance: High



Dear Sir,

Reminder: 1

This is regarding my previous mail I did not received any response from your side.

Please consider the matter with high priority.





Jinesh J.Pillai (Q.A)Dept

Asia Motor Works Bhuj

Gujarat

Email [protected]@amwasia.com

Mob No.-[protected]


[protected][protected][protected][protected]

From: Pillai, Jinesh - AMW - Bhuj
Sent: Saturday, June 28, 2008 5:01 PM
To: 'support.[protected]@nokia.com'
Subject: FW: Nokia - Jinesh Pillai - N5310 Service Provision









FYI



One attachment remain that’s why I am sending same mail once again





Jinesh J.Pillai (Q.A)Dept

Asia Motor Works Bhuj

Gujarat

Email [protected]@amwasia.com

Mob No.-[protected]


[protected][protected][protected][protected]

From: Pillai, Jinesh - AMW - Bhuj
Sent: Saturday, June 28, 2008 11:54 AM
To: 'support.[protected]@nokia.com'
Subject: Nokia - Jinesh Pillai - N5310 Service Provision



Dear Revathi Durai
Nokia Care,

I received my hand set date 23/06/08 after using two days it has been observed that the problem still there and I am not satisfy regarding the performance of my hand set as well as your service.

Due to this repeated problem I lost my valuable time and feeling inconvenience many time.

I am facing this problem last 3-4 month so it is beneficial for you and I that existing set will swap with new one because I am not confident about the performance of current set.

So it is requested to you please swap new Hand Set. I hope you will do precise for same.

please consider the matter with high priority

“Please find enclosed attachment for same”



Thanks,

Jinesh J.Pillai (Q.A)Dept

Asia Motor Works Bhuj

Gujarat

Email [protected]@amwasia.com

Mob No.-[protected]


[protected][protected][protected][protected]

From: NokiaCare [mailto:support.[protected]@nokia.com]
Sent: Friday, June 20, 2008 3:49 PM
To: Pillai, Jinesh - AMW - Bhuj
Subject: Nokia - Jinesh Pillai - N5310 Service Provision



Dear Mr. Pillai,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia 5310. We sincerely regret the inconvenience caused due to the delay in phone servicing. As per the update from the Customer Care Division, we would like to inform you that your handset is serviced and is ready for despatch at the Nokia Care Centre. Hence, we request you to visit the Nokia Care Centre in order to substantiate the delivery of the phone. Please be assured of our best attention in resolving the phone concern.

We appreciate your patience and further solicit your cooperation.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys

Kind regards,

Revathi Durai
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.


-------Original Message--------
From: "ext Pillai, Jinesh - AMW - Bhuj" <[protected]@AMWASIA
To:
CC:
Sent: Thursday, June 19, 2008 4:08:05 PM
Subject: Nokia - Jinesh Pillai - N5310 Xpress Music Service Provision

Dear Revathi

Its good to hear that I will get the best possible service from your executive but at the end of the day, where is my phone. Hence it would be more beneficial to you and me too that you please consider the matter with high priority and deliver my phone at the earliest.

Jinesh J.Pillai (Q.A)Dept

Asia Motor Works Bhuj

Gujarat

Email [protected]@amwasia.com

Mob No.-[protected]


[protected][protected][protected][protected]

From: NokiaCare [mailto:support.[protected]@nokia.com]
Sent: Tuesday, June 17, 2008 1:57 PM
To: Pillai, Jinesh - AMW - Bhuj
Subject: Nokia - Jinesh Pillai - N5310 Xpress Music Service Provision



Dear Mr. Pillai,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia 5310. We understand that servicing your phone at the Nokia Care Centre has been very inconvenient to you and sincerely regret it. Please note that this incident is not a true reflection of our services. Our endeavor is to provide you with quality service and your feedback will help us to improve it further.

We would like to assure you that our Customer Care Division is constantly coordinating with the Nokia Care Centre to expedite the servicing and to provide an effective resolution to your phone concern. Further, one of our executives will contact you at the earliest to update you on the service status of the phone. Please be assured of our best attention in resolving the phone concern.

We appreciate your patience and further solicit your cooperation.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys

Kind regards,

Revathi Durai
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.


-------Original Message--------
From: "ext Pillai, Jinesh - AMW - Bhuj" <[protected]@AMWASIA
To:
CC:
Sent: Friday, June 13, 2008 9:23:31 AM
Subject: RE: Nokia - Jinesh Pillai - N5310 Xpress Music Service Provision

Dear Mr. Mohd. Yaseer Altaf

Nokia Care,

Thank for your quick response on mail. But I expect the same response from your service team & its really very disgusting on their part as they are not able to return my set nor giving a justifying answer either.

Its around 2 months or so I have been striving hard for my set and as a customer what do u think that I am very happy on u’r customer service and support.



Please act to this mail at topmost priority or I need to go via some other legal means to get my set back….Either repaired or a new one.



Jinesh J.Pillai (Q.A)Dept

Asia Motor Works Bhuj

Gujarat

Email [protected]@amwasia.com

Mob No.-[protected]

< DIV http: ?http: 192.168.101.17:80 ASPCommunicator

hello sir/mam
I have nokia mobile model 2626 under warrenty. i got problem with my mobile from last one month .it gets switch off any time. thats why i have showed it to noika care jabalpur(m.p)
at 19/06/08 nokia care
E-MAILid is [protected]@noikacareindia.com,
they have responsed that this cell is under warrenty period so we can't repair here bcoz i dont have this model software.so we will send it to our head office BHOPAL.today 05/07/08 i get back my handset without repair & they mentioned the problem of tempered on flash on RWR certifiacte.
My job sheet number is 15434506/080619/5
my mobile IMI number is .[protected]
so plz tell me what i do?

my contact number is [protected]

"Pathetic" is a very soft word to describe the Nokia Care, An E 50 bought from Subikhsa Hyderabad on 30th May 2008, problems started in the very first week, I finally decided to get it checked, since it was in warranty, I was prompted to visit a Nokia Care centre, in this case it was SS Electronics near Paradise in Secunderabad. I was told to call in the afternoon, went there personally as the phone number was always engaged, I was told rather rudely by the Person that the phone has been sent to the company and it will take minimum of ten days, I got real "pissed" and asked for return of the phone, the gentleman promptly returned the phone, which on checking turned out was not even switching "ON" forget recieving or outgoing calls.
I gave it back, just to be told that they will get back to me, now am waiting, applied for a landline connection simultaneously, as I feel traditional modes of communication are always the most reliable...
I am being told that the repair will take 15 days minimum for resolution...
I would happily campaign against the Nokia products from now on, Now that I have seen the kind of customer service...Or is it service??? How can you call it a service, its a dis-service...Am absolutely frustated with the lead time for the said repairs...

I Dr.Sanjay Goel, Resident of Patiala (Punjab)Contact no. [protected]., email [protected]@sify.com would
like to bring it in your kind notice, that on 20 th, April 2008 I purchased one Nokia cdma 1325 mobile handset bearing IMEI NO-[protected] from Drive India Enterprises solution Ltd, opp. Head post office Patiala.

Right on the next day, I felt that its display was turning black gradually in 5-6 hours, On 22nd of April, I visited yours Nokia Care (Mobile Tech, Adj. Hotel Jeevan Plaza, 22 no. phatak, Patiala. They gave it back to me on 28th, April 08 after repair & I was told that the set is functioning properly. But I found that same problem was still persisted in the handset.

On 2nd May, 2008 I again visited same nokia care center (job sheet no[protected]/080502/19 ), where I was assured that set will be sent to Delhi for swaping & it will take 10- 15 days. But againthe repaired set was returned to me on June 9, 2008 (after one month nine days ) with an assurance that now the set was perfectly all right. During this period, I talked several times at help line no.[protected] complaint no.- 2-340 U 7H )

But to my utter surprise, the problem was still the same, again . I gave it back once again ( third time with the same problem ) on 10 th June, 2008 to the same nokia care center (job sheet no[protected]/080610/45 ). But till today after one and half month I have not received the handset. Visiting nokia care has become a part of my routine life, but every time they are making new excuses, worthless assurances which do not mean any thing.

Yesterday I visited to them, now they are saying that we have sent the set to Delhi, but we are unable to trace the status.

In four months I kept the (defaultd) set with me only for three days . Except three days all the time of four months it remained in your nokia care . I would like to ask you, that is it the quality of nokia & what services you are providing . What is the meaning of nokia care . Have you ever checked that what the people in yours nokia care centres are doing. Simply they are making the people fool. Have you ever checked your nokia care centers how many people are quarling to them daily. Would you like to know what they say to their customers that we are getting 100-150 handsets daily for repair & we are not able to repair all the sets . If you are in hurry you pay us half price and take a brand new set from us . They also asked me to pay Rs. 1000 /- & get a new handset

Was it a fault on my part to buy a nokia hand set, or the nokia company is not efficient enough to repair / swap its own made sets ? I have already been harassed beyond limits and expect a favourable and quick response from your goodself

I Dr.Sanjay Goel, Resident of Patiala (Punjab)Contact no. [protected]., email [protected]@sify.com would
like to bring it in your kind notice, that on 20 th, April 2008 I purchased one Nokia cdma 1325 mobile handset bearing IMEI NO-[protected] from Drive India Enterprises solution Ltd, opp. Head post office Patiala.

Right on the next day, I felt that its display was turning black gradually in 5-6 hours, On 22nd of April, I visited yours Nokia Care (Mobile Tech, Adj. Hotel Jeevan Plaza, 22 no. phatak, Patiala. They gave it back to me on 28th, April 08 after repair & I was told that the set is functioning properly. But I found that same problem was still persisted in the handset.

On 2nd May, 2008 I again visited same nokia care center (job sheet no[protected]/080502/19 ), where I was assured that set will be sent to Delhi for swaping & it will take 10- 15 days. But againthe repaired set was returned to me on June 9, 2008 (after one month nine days ) with an assurance that now the set was perfectly all right. During this period, I talked several times at help line no.[protected] complaint no.- 2-340 U 7H )

But to my utter surprise, the problem was still the same, again . I gave it back once again ( third time with the same problem ) on 10 th June, 2008 to the same nokia care center (job sheet no[protected]/080610/45 ). But till today after one and half month I have not received the handset. Visiting nokia care has become a part of my routine life, but every time they are making new excuses, worthless assurances which do not mean any thing.

Yesterday I visited to them, now they are saying that we have sent the set to Delhi, but we are unable to trace the status.

In four months I kept the (defaultd) set with me only for three days . Except three days all the time of four months it remained in your nokia care . I would like to ask you, that is it the quality of nokia & what services you are providing . What is the meaning of nokia care . Have you ever checked that what the people in yours nokia care centres are doing. Simply they are making the people fool. Have you ever checked your nokia care centers how many people are quarling to them daily. Would you like to know what they say to their customers that we are getting 100-150 handsets daily for repair & we are not able to repair all the sets . If you are in hurry you pay us half price and take a brand new set from us . They also asked me to pay Rs. 1000 /- & get a new handset

Was it a fault on my part to buy a nokia hand set, or the nokia company is not efficient enough to repair / swap its own made sets ? I have already been harassed beyond limits and expect a favourable and quick response from your goodself

I am using nokia N76, but the paint of the phone has peeled off.The inner white part has come out.It looks very bad. Inspite of handling it with care cant stop the paint from peeling off automatically because I know this is the drawback of this phone. The phone is under warranty.I bought the phone last year in october.I have taken the phone to several Nokia care centres in Kolkata but they refuse to do any repair work on the phone free of cost and and they are also not ready to provide me with a replacement .So please tell me what do I do?Will nokia change the facia of the phone free of cost or can they provide me with a replacement phone?

Just two month back am buy New Nokia 2630 mobile -Daily Two times Hang - that is any message from service provider - [Display ]- one service message received - then mobile automatically Hang.
how to solve this problem ?

nokia 6070 — when i have to collect my mobile

i gave my mobile on 24/7/2008 for service.so when i have to collect the mobile.what is the status of my mobile.please reply me or else call me to my mobile no-[protected].

with regards
R.Ragesh kumar

any nokia centre near about laxmi nagar.

Hi,
I am Ravinder Pal Singh. I am giving my feedback here because i didn't find any contact of higher authority to whomm i can send my complaint regarding Nokia's Services.
I had purchased Nokia's Handset-6233 with above IMEI Number in the month of APRIL.
I worked fine for about two weeks that the after then problem started. All the keys stopped functioning. I gave it to NRI COMMUNICATION (NOKIA'S CUSTMER CARE) in NEW DELHI. They kept it with them for 20 days. After thery rectified it, i agin found the same issue on the day when i recived it for the first time from NOIA CARE. The very Next day, i again gave it to NOKIA CARE(NRI COMMUNICATION). This time they kept it with them for 25 days. They returned it to me after rectifying it. On the very same day when i recieved it for the second time, i agaoin found the same issue. When i requested them to replace it, they refused. I have again given it to NOKIA CARE(NRI COMMUNICATION) and they said that it will again take 20 days atleast.
I have become very much frustrated as i am not able to do anything without my Phone.
Tommorrow, i am going to file a case against NOKIA in CONSUMER COURT and then we will see there whether you replace my handset or not

Dear Sir,

I'm having Nokia 6600 Handset i have formated my mobile with this code(*#7370#) after that in my mobile i have not found Save option in messages and also i am unable to open Bluetooth. My mobile works very slow. So pl kindly give some advise what to do for rectify these problems.

Thanks & Regards,
Sudheer.

I lost my nokia mobile set N72 yesterday.
Request you to lock the set at the earliest.

My cell phone IMEI: [protected]

sir i am going to uk (wales)can i use my nokia 3500 mobile there tells me mobiles models that work both in indai and uk






regards
anilkumarreddy

Dear Sir/ Madam

I lost My N-73, (Cell One No. [protected]) in shimla. I have loged a complaint in police also. If you can trace the cell Please help me out.
Please contact me onh my alternate No. ie.
[protected]