[Resolved]  Nokia — Declined to provide warranty

Address:

Dharwad, Karnataka

I have bought a Nokia C5-00 mobile phone on March 31st 2011 (IMEI no. [protected]). It was damaged on March 2012. I claimed warranty for repairs. But the company offered me for replacement of mobile. I accepted the offer, so the company gave me a new Nokia C5-00.2 (IMEI no. [protected]) mobile phone as replacement and also i paid RS.1000 towards the extension of warranty for 1 more year. They received it and provided me a Nokia care protect Certificate of Coverage for 1 year on april.
After that again that mobile phone is damaged in september 2012. I again claimed warranty for repairs and submitted my mobile to nearest service center (i.e., in Dharwad). at first they told me that it is a battery problem and suggested me to buy a new battery. I bought a new battery for RS.1100. But the same problem continued again. So i again went to that service center and submitted my mobile for repairs. They received it and told me that they will send it to Delhi for repairs (Job sheet no.[protected]/121009/25). I still have warranty on that mobile upto march 2013. So i claimed warranty. After that when i went to receive my mobile back they told that the mobile is damaged because of water, they told that mobile is fallen in water and the some liquid related problem is occured, so the warranty cannot be claimed. They returned my mobile without any repairs.
After having the warranty also they have not repaired the mobile phone. I have all the necessary documents like original bill, warranty certificate, service job sheet etc with me. if you need i will provide the photocopies of all the documents. Because of their negligence in service i lost around[protected] rupees. Please take my complaint seriously and try to provide justice for me.
Thank you