Nokia India / Model X7 - 00 — Selling Handsets without Spare Parts

Address:

West Bengal

I had bought NOKIA X7-00 Model 20 days back. Somehow, the SIM Tray got lost the very next day. When approached the Dealer for the SIM Tray, he said it is not available in the market and suggested me to contact NOKIA CARE. I called almost all the NOKIA Care in Kolkata and everywhere got the same response that it was not available as the Model is launched only 3 months back.
Finally i wrote to Online NOKIA CARE ( Case ID 1-[protected]), and got the response to check with the Nokia Care Centres. I informed him that i had called all the Centres, then the person suggested me to visit all the Centres.
Finally, i wrote to him that if i dont get the SIM within 1 day, then to return my money back. Then there was a call from NCC Moulali, Kolkata and he introduced himself as the proprietor. He assured me that the same will be available in 2 to 3 days i.e. by 12th or 13th september. I also wrote to Nokia Care Europe and got the reply by a gentleman that due to designated jobs, i only can get the solution from Nokia Care India and he gave me the contact details of Nokia Head Office at Gurgaon. I called on the no. so many times but to no response.
The proprietor of NCC Moulali is also not responding.
Now, this phone has become a headache for me. I never expected such from a company like NOKIA whose handsets i have been using since 9 years.
I request you to do something. Either i get the spare part or get my money back as this is a premium model of NOKIA.