[Resolved] Nokia — Poor customer service | |||
Hi my name is harsimar, recently i got problem with my nokia c2-01, while talking on the cellphone suddenly my handset screen got blank... The mobile was working i was unable to see anything, i reached nokia care center but i m very much disappointed with the service... My mobile is under warranty... I purchased in month of april this year... Nokia employee checked it and said its display issue there was no any breakage but somehow it went blank... They said they don't have display in their stock... So i went to other nokia care center because i thought they might have the display... They checked and said it is broken and they will charge me for this... But i said first from where i showed it they said its not broken but they don't have the stock... And this one saying no he will charge it... And he said he wont do that coz your mobile has been checked from there so you go there for solution... I feel so bad that such big mobile company not cooperating with customer. I was having my original bill but still i didn't get any resolution. I was so disappointed, they making my mind to believe that nokia is only name. I m very disappointed with your service. If 1 nokia care center is not having the stock and if other center is having the stock then what is the issue. Are they not same. Is this is your customer services. Your policies are different with every nokia care center. One is saying they can fix it under warranty but one is saying he will not do that. Why?... I m using your products more than 15 years. But when i faced this service that really disappointed me... First i showed it at nokia care center, model town, near krishna mandir, ludhiana, punjab, the owner name is :sharma... And then i showed it at nokia care center fountain chownk, ludhiana, punjab, the owner name is :dharampal... After all this i not able to decide whether to go with nokia care center or not... Please don't loose my trust on you. I m writing this just because somewhere i still believe and hope that nokia will help their customer... Now i have fixed my nokia from outside with charges... Nokia is good brand but the employes are worthless... Providing no service and customer satisfaction... Harsimar singh Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 12 Comments | |||
Comments
Nokia India — Disappointed & fed up with nokia care service
i had given my N-72 handset for repairing to Kaustubh telecom, Shop no. 8/9, Parwaze complex, below IBM, opposite dhobi ghat, shankarsheth road, Pune-01 on 19.06.08. handset is in the warrantte period.but now almost two weeks completed i regularly follow them but they are not giving any reply. i am totally fed up with nokia sevices.
just give me one reason why shouldn't i go for your other competitor like: -sony ericsion, motorola, reliance etc.
these types of things creating customer dissatisfaction & might be you wil loose your reputation within a very short period of time. waiting for your reply at earliest.
Dear sir,
I purchased a nokia handset nokia n72 black imei no.-[protected] from classic stationers and
Gift shop booth no.-6 nuhon colony market, ropar vide bill no.-117 dated 15/04/08. After 2 months, the set and the memory card got out of service. The memory card datas are vanishing automatically. I approached the shop from where i bought the nokia set, he refused to solve my problem and advised us to go to the nokia care centre, ropar. We approached nokia care centre, ropar on 18/08/08. They refreshed the handset but refused to replace the memory card and said that memory card is corrupted.
Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the memory card at the earliest. Also ensure that such problems do not creep up in future and that our faith in nokia remains undaunted.
My details are - harinder singh, address - # 136 type-5 nuhon colony, p. O. Ghanauli g. G. S. S. T. P ropar.
Phone no.-[protected]
I purchased a nokia handset nokia n72 black imei no.-[protected] from classic stationers and
Gift shop booth no.-6 nuhon colony market, ropar vide bill no.-117 dated 15/04/08. After 2 months, the set and the memory card got out of service. The memory card datas are vanishing automatically. I approached the shop from where i bought the nokia set, he refused to solve my problem and advised us to go to the nokia care centre, ropar. We approached nokia care centre, ropar on 18/08/08. They refreshed the handset but refused to replace the memory card and said that memory card is corrupted.
Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the memory card at the earliest. Also ensure that such problems do not creep up in future and that our faith in nokia remains undaunted.
My details are - harinder singh, address - # 136 type-5 nuhon colony, p. O. Ghanauli g. G. S. S. T. P ropar.
Phone no.-[protected]
Nokia N72 — Nokia Care poor customer service
Dear all,this is to intimate that the Nokia Care service Centre Located at Lower Parel handled by Mr Girish Gangar, is a waste of time.
i had sent my Nokia N72 for repair and for estimate they sd it will take two days and i had to follow up with them every week and it took them 27 days to give the estimate. " the reason provided was parts are not available" And when i spoke to him he was not at all interested and just wanted to defend himself. He just wanted to keep the phone and quit the conversation. i beleive Nokia should keep a track when they give their frenchiseee .. I will never in my life want to deal with nokia care, , i will switch to Sony erricson.
Dear sir, ihave purchasednokia2600 on 24/05/2009 imei no is [protected], but afterfew days tower problem created so on 06/11/2009 ihave deposited my hand set for repairing to the service centre to touchworld which is located at 93/7deshpran sasmal road, howrah 711101 (Wb)
But still they are not responding and calling me after every two to three days and harassing me. Sir iam not in a position to a new mobile so please look into the matter as early as possible.
Thanking you
Yours faithfully
Rana sarkar
Dtd 14/11/2009
But still they are not responding and calling me after every two to three days and harassing me. Sir iam not in a position to a new mobile so please look into the matter as early as possible.
Thanking you
Yours faithfully
Rana sarkar
Dtd 14/11/2009
I am Mohd shahnawaz, i purchased the Nokia handset 1661 on 26/09/2009 and the IMEI No. [protected] on 29/07/2010 my handset suddenly switched off.
So on 30/07/2010 we gave this handset to your authorized service center at Star Communications, Delhi
12 488/7,Opposite Nanki Gurdwara, Dilshard Garden
Phone : [protected]
E-mail: [protected]@nokiacareindia.com. They took my handset and they did some R&D on my handset and gave me back within 1 hour at that time it was perfect and as soon as i reached my home the handset again got the same problem on the same day.I again went to Customer Care about my handset on 31/07/2010, and told about the same problem then they said that i had to submit the handset for 4 days. I submitted my handset as i was told by them that my handset needs to be submitted in NOKIA COMPANY, after 4 days when i went to Customer Care again then they again did the same thing on my phone and they did not sent it to Company.Again when i came to home with my phone it was agin swithced off within 2 days.
And they also charged me Rs 140 in the name of warranty extension while my handset's warranty was remaining for 2 more months.
my transaction no.[protected] got the report as “Repaired-Closed”. I am really fed up and this is ridiculous service by Nokia.
Mohd Shahnawaz Khan
[protected].
So on 30/07/2010 we gave this handset to your authorized service center at Star Communications, Delhi
12 488/7,Opposite Nanki Gurdwara, Dilshard Garden
Phone : [protected]
E-mail: [protected]@nokiacareindia.com. They took my handset and they did some R&D on my handset and gave me back within 1 hour at that time it was perfect and as soon as i reached my home the handset again got the same problem on the same day.I again went to Customer Care about my handset on 31/07/2010, and told about the same problem then they said that i had to submit the handset for 4 days. I submitted my handset as i was told by them that my handset needs to be submitted in NOKIA COMPANY, after 4 days when i went to Customer Care again then they again did the same thing on my phone and they did not sent it to Company.Again when i came to home with my phone it was agin swithced off within 2 days.
And they also charged me Rs 140 in the name of warranty extension while my handset's warranty was remaining for 2 more months.
my transaction no.[protected] got the report as “Repaired-Closed”. I am really fed up and this is ridiculous service by Nokia.
Mohd Shahnawaz Khan
[protected].
IMEI Number: [protected]
Model No: 5130c-2
Job Sheet No:[protected]/100906/49
I had purchased the above model on august,2009. My display screen was broken and I gave my Mobile to Hello Telecom( Umayal Plaza, 1st floor, Y-214, 2nd Avenue, Anna Nagar, Chennai- 600040) on 6-Sep-2010. They said the screen is scratched and asked me to come and collect my mobile on 14-Sep-2010. They called me 3 days back and said that the track in the board has ruptured and they wouldn't be able to repair it. They asked me to take my mobile back and no payment need to be paid. Now today(19-Sep-2010), they called me to inform me that my mobile is in working condition and asked me to pay Rs. 1481. I am totally confused on their contradictory statements. I would like to be informed of the current actual status.
Model No: 5130c-2
Job Sheet No:[protected]/100906/49
I had purchased the above model on august,2009. My display screen was broken and I gave my Mobile to Hello Telecom( Umayal Plaza, 1st floor, Y-214, 2nd Avenue, Anna Nagar, Chennai- 600040) on 6-Sep-2010. They said the screen is scratched and asked me to come and collect my mobile on 14-Sep-2010. They called me 3 days back and said that the track in the board has ruptured and they wouldn't be able to repair it. They asked me to take my mobile back and no payment need to be paid. Now today(19-Sep-2010), they called me to inform me that my mobile is in working condition and asked me to pay Rs. 1481. I am totally confused on their contradictory statements. I would like to be informed of the current actual status.
On friday, 14th january 2010, i visited the nokia care centre also named as today telecom at lower parel, mumbai to fix the vibration problem of my nokia 3500c phone. I received my token for the service from the owner mr. Girish vasantji gangar. On my turn, i went and sat at the displayed counter where this lady told me that my phone was much damaged (Which actually wasn’t, she said it because she saw a little glue, which i had unsuccessfully applied to fix the steel rim of nokia 3500c). She also said that it would cost me rs. 55/- just to open up my phone to check the problem and without a guarantee of fixing it back the way it was. I replied saying that, at local stores, they open to check the problem without charging a single penny and fix it back too. She then told me to leave if i wasn’t interested in their service, which i obviously wasn’t, with the fear of having a broken phone and moreover, paying for the damage they could have caused. So, i left the place and after a while i again entered to have a word with the owner as mentioned, since he was sitting at the reception. I requested him to allow me for a word with the manager and he said that the manager wasn’t present there; i could meet him on monday. So, i requested him to provide me with his contact number or ring him up, since i wouldn’t be able to make it on monday. He started getting rough with me and also manhandled me. He then started threatening me to leave the place. I continued insisting to clarify some rules with the manager, but he continued pushing me and then he slapped me hard across my face and pushed me out of his store. He embarrassed me in public intentionally. All this simply because, i was trying to contact the manager at the service centre.
Tapan khilnani
([protected]@hotmail.com)
Tapan khilnani
([protected]@hotmail.com)
I have been using nokia mobile phones since last 8 yrs. On 11-feb-11 i lost my nokia 5310 xpressmusic[imei#[protected]], which i bought from telephone shoppee (Invoice no.34323) from pune on 07-nov-07. I have also lodged an fir with the ramwadi police chowky reg. No.17711;fir#199
I wanted to block my mobile phone as it contains some confidential information, but nokia customer care is not ready to co-operate with me for blocking the mobile handset. As per them they have stopped blocking nokia cell phones since last 1 month. Without informing the customers & without any public circular they have stopped this provision to block the handsets, this is actually unethical.
Now after spending thousands of money on buying mobile phones, if some one wants to block his/her cell phone will not be left with anyother option than to wait till the time his/her data gets misused.
In a way they are boosting cyber crime as thieves can easily access the data stored in the mobile & can earn easy money by selling the stolen phone in the grey market. Our precious information could be in wrong hands, anti-social elements can take the advantage of this situation & can use it for all wrong purpose. It is a threat to our country's security system also. Seeking some help from the forum to get this issue addressed asap. Please help & support me.
Deboshri m
[protected]
I wanted to block my mobile phone as it contains some confidential information, but nokia customer care is not ready to co-operate with me for blocking the mobile handset. As per them they have stopped blocking nokia cell phones since last 1 month. Without informing the customers & without any public circular they have stopped this provision to block the handsets, this is actually unethical.
Now after spending thousands of money on buying mobile phones, if some one wants to block his/her cell phone will not be left with anyother option than to wait till the time his/her data gets misused.
In a way they are boosting cyber crime as thieves can easily access the data stored in the mobile & can earn easy money by selling the stolen phone in the grey market. Our precious information could be in wrong hands, anti-social elements can take the advantage of this situation & can use it for all wrong purpose. It is a threat to our country's security system also. Seeking some help from the forum to get this issue addressed asap. Please help & support me.
Deboshri m
[protected]
Very poor customer service after launching complain also I didnt't receive any call from NOKIA customer care.
Dear Sir/ Madam
I ahve bought a Nokia phone in Jul 2011 and since then this phone is not working properly. I have submitted the phone for repair at south delhi branch on 24th March 2012 and they gave me the phone back stating that phone touch screen has a problem and same has been fixed. they charged me 2000 rs for the same.
After 1 week I visited the center ans stated it is giving the same problem which was coming earlier, they removed the software form my phone and gave it back to me stating its working fine
After 1 week again I visited the center and they said remove the memory card and then stated its working fine
Now the phone was working fine till end of April . Now the same problem again started up in May and when I visited the center they denied any help stating you came after one month . But I visited their center in April for the same problem. The same can be checked using their CCTV footage
ITs been one year I have bought the phone and i have already spend so much amout. Kindly register a case against Nokia service center for the same
Achiever Consultancy
[protected]
I ahve bought a Nokia phone in Jul 2011 and since then this phone is not working properly. I have submitted the phone for repair at south delhi branch on 24th March 2012 and they gave me the phone back stating that phone touch screen has a problem and same has been fixed. they charged me 2000 rs for the same.
After 1 week I visited the center ans stated it is giving the same problem which was coming earlier, they removed the software form my phone and gave it back to me stating its working fine
After 1 week again I visited the center and they said remove the memory card and then stated its working fine
Now the phone was working fine till end of April . Now the same problem again started up in May and when I visited the center they denied any help stating you came after one month . But I visited their center in April for the same problem. The same can be checked using their CCTV footage
ITs been one year I have bought the phone and i have already spend so much amout. Kindly register a case against Nokia service center for the same
Achiever Consultancy
[protected]
Nokia Customer care is really poor and . I bought a supposedly NOKIA PREMIUM PHONE LUMIA 920 on 15-Jan-2013 spending, Rs. 38199/- on it from Croma Store located in Oberoi Mall. On 16-Jan-2013 I got a micro sim for same which was activated on the same day. I was very happy and excited to use the phone. Within 2 days i saw cases of calls dropping. I thought that issue was related with mobile network. On 18, 19 and 20 of Jan I had to go out of town and found that the phone was not picking up network while roaming. I approached the Croma guys on 21-jan-2013 and they said that this must be problem with the sim card and try changing it. I got the new sim card on 23-Jan-2013, observed it for 2-3 days and issue still persisted I went back to the croma guys on 28-Jan-2012 and this time they said that i should get in touch with nokia care in malad as they cannot do anything about it.
So on 29-Jan-2013 i approched nokia care and they said they will keep the phone with them for a day for observation and gave me the job sheet number[protected]/130129/22. On 31 Jan 2013 I go back to them and they say they haven't found any issue with the phone. In front of them i make a call and show them how the network drops after the call. They acknowledge that this is a problem and will send the phone to R&D dept for checking. After a day they call me up and say that R&D dept has informed that the phone has to be sent to factory for repairs. I tell them clearly that i wouldn't take a repaired phone and want it replaced with a new handset as this is a manufacturing defect. The nokia care center guy Amol says that he will give this feedback to the factory guys.
On 11-feb-2013 I get a call from the nokia care center that the pone is repaired and may be collected. Frustruated i call the nokia support and talk to Mr. Ramkapoor giving details of the above issue. He informs that he will arrange for a call back from his team. Someone calls me on 13-feb-2013 and i again give him the full details about the phone and since then there hasn't been any call to me informing on the status. Today on 19-Feb-2013 I call up nokia support again n talk to Mr. Suraj and ask him why nobody is giving a status update on this. he says he is sorry and emphathises with me on the issue but nothing can be done as there was no reparable defect with the phone due to which it cannot be replaced.
Now guys it’s been more than 30 days since I bought the phone of which i have hardly used it for 10 days. The phone came with a manufacturing defect. Instead of replacing it nokia is giving me an opened repaired handset. This is bull . I have had friends who have premium phones from other manufacturers facing similar issues and their phones were replaced without them even asking. This happend with friends using Blackberry, Iphone 4s, Sony Xperia. Now that is a premium service. here at nokia god knows what PREMIUM means. I think if I had blown up 1 Lac on the phone then I would have come in the so called “premium category”. If I had bought a Samsung Galaxy in place atleast I would have got a cover complimenatry. Nokia doesn’t give any such thing also.
Guys please think before switching to Nokia Lumia. I have not collected my REPAIRED handset from nokia care till now cause i just don't feel like using a opened handset which is not even a month old. It is not like i'm a first time nokia user, I have used 5 nokia phones before this and i was planning to go for lumia for my wife too, but after this one i really don't know if i should spend my good money on NOKIA.
I really want to type in all the choisest cuss words but not doing it.
Thanks
A frustruated customer
Arun Govind
So on 29-Jan-2013 i approched nokia care and they said they will keep the phone with them for a day for observation and gave me the job sheet number[protected]/130129/22. On 31 Jan 2013 I go back to them and they say they haven't found any issue with the phone. In front of them i make a call and show them how the network drops after the call. They acknowledge that this is a problem and will send the phone to R&D dept for checking. After a day they call me up and say that R&D dept has informed that the phone has to be sent to factory for repairs. I tell them clearly that i wouldn't take a repaired phone and want it replaced with a new handset as this is a manufacturing defect. The nokia care center guy Amol says that he will give this feedback to the factory guys.
On 11-feb-2013 I get a call from the nokia care center that the pone is repaired and may be collected. Frustruated i call the nokia support and talk to Mr. Ramkapoor giving details of the above issue. He informs that he will arrange for a call back from his team. Someone calls me on 13-feb-2013 and i again give him the full details about the phone and since then there hasn't been any call to me informing on the status. Today on 19-Feb-2013 I call up nokia support again n talk to Mr. Suraj and ask him why nobody is giving a status update on this. he says he is sorry and emphathises with me on the issue but nothing can be done as there was no reparable defect with the phone due to which it cannot be replaced.
Now guys it’s been more than 30 days since I bought the phone of which i have hardly used it for 10 days. The phone came with a manufacturing defect. Instead of replacing it nokia is giving me an opened repaired handset. This is bull . I have had friends who have premium phones from other manufacturers facing similar issues and their phones were replaced without them even asking. This happend with friends using Blackberry, Iphone 4s, Sony Xperia. Now that is a premium service. here at nokia god knows what PREMIUM means. I think if I had blown up 1 Lac on the phone then I would have come in the so called “premium category”. If I had bought a Samsung Galaxy in place atleast I would have got a cover complimenatry. Nokia doesn’t give any such thing also.
Guys please think before switching to Nokia Lumia. I have not collected my REPAIRED handset from nokia care till now cause i just don't feel like using a opened handset which is not even a month old. It is not like i'm a first time nokia user, I have used 5 nokia phones before this and i was planning to go for lumia for my wife too, but after this one i really don't know if i should spend my good money on NOKIA.
I really want to type in all the choisest cuss words but not doing it.
Thanks
A frustruated customer
Arun Govind
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Job sheet no[protected]/071126/5
Job warrenty - yes
Target date - 26 dec 07
Instrument type - accessories
Model name - memory card