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[Resolved]  Nokia Mobiles — Problems with xpressMusic 5130C model

Hi,
I purchased my Nokia 5130 ExpressMusic handset almost a year back. After 7-8 months o[censored]sage it started giving problem of call drop. It use to get switched OFF as soon as I tried to receive any calls. I went to Nokia care in Aundh and they tried to get the software udpated to see if it resolved the issue, but with no effect. They gave 2 attempts without any knowledge of whether their approach would resolve the issue.

Then they sent it their main Nokia repair center, from where I received the handset after almost 20-25 days. And again the issue still existed after I used it for 2-3 days. After this again it was sent to their head office for repair.

In this entire process I almost lost 2-3 days and my warranty got expired. I asked Nokia care and call center to provide me with a replacement since they were unable to resolve the issue. I had to go almost 5-6 times to followup with them and get my mobile repaired.

Nokia neither provided me with a replacement nor any warranty upgrade because of the problems that I was facing.

Now finally, when i have received the handset, call drop problem is not occurring but it has started giving problem of battery draining out in 2-3 hours.

I tried replacing the battery with a new original Nokia battery, but of no use.

I don't really understand why Nokia did not provide me with a replacement though their handset hardware had problem.

I can go on and on over issues that I am facing with this Nokia 5130c model that I am facing, since the pain is endless.

I would recommend, stay away from Nokia since their service is pathetic.

Regards,
Sagar
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  5 CommentsShareTweet

Comments

NOKIA MOBILES — hardware problem

My nokia 6300 phone got dropped in water n now its not reading the memory card... The dealer says that to replace the ic which has got short circuited costing rupees 550/-... Is he right ??????
Or wat should i do now ???

NOKIA MOBILES — Replacement/Repairing of NOKIA 5130

Dear Sir,

I have given my NOKIA 5130 for repair to NOKIA CARE INDORE which under warranty period.My Job sheet no is[protected]/090728/18.I have given my cell to the company on 28th of JULY.

But company has been not replaced/repair my cell till date.

I am not having another cell and facing lots of problems.

I have mailed and called the NOKIA cust. care several times.

But still I have not got my cell.

Pls help to get my cell earliest or reversal of the money as soon as possible.

nokia 5130 — REPLACEMENT OF FAULTY CELL

I PURCHASED NOKIA 5130 SOME MONTHS BACK,WICH SHOWED SOME PROBLEMS LIKE GOING OFF AUTOMATIACALLY,AND ERROR MESEGE THAT DISAPLAYED WAS CONTACT SERVICE,I CONTACTED NOKIA CARE IN VAISHALI ,THEY KEPT MY CELLFOME FOR MORE THEN ONE MONTH,FOR WICH THEY SAID THEY WOULD ISSUE ME A DUMMY SET WICH WAS NOT GIVEN,AND AFETR SUCH LONG TIOME WEN I GOT NO RESPONSE FROM NOKIA ,I VISITED CENTER AGAIN WHO GAVE SUCH AN UNPROFESSIONAL AND DISGUSTING REPLY WHICH WAS THAT IT CANNOT BE RECTIFIED AND WE CAN TRY STILL FOR CHARGES LEVIED WUD BE 2000 BUT CANT GUARANTEE THAT IT WUD BE REPAIRED,MY CELLPHONE IS IN WARRANTY PERIOD.WATEVER THE PROBLEM IS A CO LIKE THIS BEN IN SERVICE INDUSTRRY N CUSMOR CARE HOW CAN ONE EXPECT SUCH FOOLISH ANSWER THAT WE WUD LEVY CHARGES STILL CANT ASSURE SERVICE,THIS IS SOMETHING PATHETIC ATTITUDE,EATHER THEY SHUD LUK INTO MATTER OR IT SHUD BE ESCALATED TO CONSUMER COURT

Nokia Mobiles — lost mobile phone in bus

dear sir,

i have lost my mobile phone nokia n72 when i m taking the bus....sir can u help me in tracing my handset...i have my mobile phone imei no and mobile bill or it's box.

sir plz reply me as soon as possible bcecause today is 4th day....i konw that u are able to trace it....so plz...plz help me.
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this same problem is coming in most of the nokia 5130 handsets so company should either repair those sets properly or should replace them.

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