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[Resolved]  Nokia N81 — unable to repair the phone

if this was US i wouldn't be writing this . i would have gone to a court and won for your sloppy and highly irresponsible behaviour towards your customer . it is the third time i submitted my phone for repair under warrenty and as usual your people in nokia care khammam told to wait 15-20 days for me to get my phone back. the problems the phone has are 1. abrupt call disconnection and showing low signal in high signal areas 2.flash keeps turning on even after i turn it off 3. the panel around the screen lost its paint when i got back the phone from you last time . if you people have any tiniest sense of customer wellbeing do something about it as fast as you can. i hope it is not too much of my asking for you to do your job right .
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  4 CommentsShareTweet

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Nokia N81 — repeated complaint

i bought nokia n81 in august 2008, on 15 june 2009 there was a problem with the keys.
i took the set to the nokia customer care centre where i was told that there is some problem with slider strip.
the set is under waranty but the slider strip was not replaced under waranty as i was told that this is a physical damage due to excessive use and i was made to pay rupee 1800.

this is my repeated complaint but there is no feedback.

please look it to the matter as i will take the matter with the consumer court india.

sunny jindal
78 arjan nagar
+[protected]

Nokia N81 — late response

I've given my nokia n81 for service in nokia care madurai(near aarthi hotel). Authorities promised to return my mob by 17th of june but til date i haven received my mob. When i called them back they extended the period byone more week. concerned authorities pl try to be punctual in returning the mobile phones back to the clients at right time.

Nokia N81 — Improper service

Hi,

I am Karthik from Chennai. I bought a Nokia N81 Mobile from an direct Nokia dealer called Rocky agencies which is located opposite to the famous Sathyam cinema in Chennai.

Before the mobile completed one year warranty period i got it serviced thrice from the Nokia service center at free of cost. I got it serviced thrice for the same problem. I got the same problem even after the warranty period expired. When i went back to the service center to ask for the rectification, they said i have to pay Rs.850/- to get it rectified. When i asked what is the problem with the mobile they said that, the mobile has got software problem because of internet usage. As the mobile has an Symbian OS, they said their are no chances for virus in the mobile.

My query is if they (Nokia) are not able to build a tough mobile which is not tough enough to withstand challenges, at least they should provide proper service as the problem should not occur in future. But either of the things didn't happen and i sold the mobile for 3000 which i bought for 15,237 one year before. Their improper service cost me this much. Now i am happy with a Sony Ericsson mobile, which is tough enough to handle all situations.

So people please think of this in mind before going for a Nokia mobile. I feel only mobiles below price range of 2000 Rs. is worth to be bought in Nokia. Their service sucks like their product.
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Nokia N81 — Ur executive did it DOA

I have purchased a nokia n81 and its one key is not working. I gave it to nokia care for service but they did it DOA. We have submit this handset on 22 feb and yet not ready to provide my handsets.
They said that it will not be repaired.

Care centre address : SHREEJEE ENTERPRISES
B -7 RDC Raj Nagar Ghaziabad
Handset IEMI NO : [protected]
Job Sheet no[protected]/100222/58
date 22-feb-2010

so plz do the needful...................

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    Nokia India
    Customer Care Service
    Customer satisfaction rating
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    3848
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