[Resolved] Nokia N82 — Camera not working, fault developed when at customer center.
I am Santosh Solanki from Bhopal (M.P.). I bought Nokia N82 IMEI# [protected] from THE MOBILE STORE (Bhopal) on 09/04/2008. After working properly for two months, I had a problem of blinking flash light of camera that is on the rear side of the cellphone. I went to customer service center (Sameer Nokia Care) here in Bhopal and they kept the handset with them for repair. Please note here that the my cell and its camera were perfectly okay except it had blinking flashlight. After around 1 month, I got a call from care center and they hand me the cellphone which had the camera not functioning at all.
Now they say it had got moisture in it and camera will not work. Please let me know what can be done now as cellphone is in warranty period and the problem with which I went to customer center was just flashlight and now even the camera is not working after one month at customer service center. Am I the one responsible for moisture which was not there and the camera was just fine when the handset was with me or if I am responsible for the moisture even for the period it was in repairing.
They say it cannot be replaced and it will cost me 75% of the price of cellphone that is around 15, 000 Rs. Also, the camera has started to have problem of getting hanged and always I have to get the battery out and put it in again to get it restarted again.
Please help me.
Cell no. [protected]
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Aug 14, 2020Complaint marked as Resolved