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[Resolved]  Nokia / Nokia 3230 — Customer harassment, unsatisfactory service

A copy of emails to: Nokia Care

Thank for your mail, we regret to inform you that after doing lot of expenses on correspondence and wasting our time, now you tell us to collect same instrument, we don’t have any interest to take back the same instrument. Better you return back amount or give us credit note of same value then we will take another instrument.

We hope you will understand our mental situation and harassment which we were facing due to this instrument and we don’t any interest to take this instrument.

We hope your proper judgement in this matter.

Regards,
Sanjay Agrwal



----- Original Message -----
From: NokiaCare
To: [protected]@technocraftgroup.com
Sent: Friday, August 17, 2007 2:57 PM
Subject: Nokia - Sanjay Agarwal - N3230 Service Provision Delay Concern


Dear Mr. Agarwal,

Thank you for e-mailing Nokia Care.



This is in reference to your concern with Nokia 3230. We have noted your experience with the service provision of your phone and sincerely regret the inconvenience caused.

However, as we understand that you had contacted the dealer in order to collect the phone, we request you to contact the Nokia Care Centre where the phone was submitted for collecting the phone. We would also request you to take along the job sheet for collecting the same.

Further, kindly revert if you face any concern.

We hope this clarifies and regret the inconvenience caused.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 12:00 midnight, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Catherine Sumiya Joseph
Nokia Care

-------Original Message--------

From:
To:
CC:
Sent: Thursday, August 16, 2007 4:55:38 PM
Subject: Fw: Nokia - Sanjay Agarwal - N3230 Service Provision Delay Concern

To, Revathi Durai
Nokia Care

Thank you for your quick correspondance and please note following detail which you required in your mail :

1. Complete address of the Nokia Care Centre where the handset has been submitted

a) Sarvesh Telecom, Sh.2, Goshala Chawl N0.1, Malad (E) , ASC-189_343506, Email- [protected]@nokiacareindia.com, job sheet no.[protected] dtd- 24.06.06

b) HCL Infinet ltd, Nokia care center , Borovali-Mumbai,1) job sheet no. [protected] dtd 13.07.2006 (2) job sheet no.[protected] dtd.10.08.06

2. Primary contact number - [protected]

3. Alternate contact number-[protected]

We hope a best cooperation after this correspondance and quick action.

Regards,

SANJAY AGARWAL

----- Original Message -----
From: NokiaCare
To: [protected]@technocraftgroup.com
Sent: Tuesday, August 14, 2007 5:22 PM
Subject: Nokia - Sanjay Agarwal - N3230 Service Provision Delay Concern


Dear Mr. Agarwal,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to your concern regarding Nokia 3230. We understand your displeasure over the delay in the service provision and the repeated concern in your phone and sincerely regret the inconvenience caused. Please note that this incident is not a true reflection of our services. Our endeavor is to provide you with quality service and your feedback will help us in improving it further.

You may kindly note that we have not received the attachments sent by you. To look into your concern further and assist you in the best possible way, we request you to revert with the below mentioned details:

1. Complete address of the Nokia Care Centre where the handset has been submitted
2. Your primary contact number
3. Your alternate contact number

The above mentioned details are vital for us to further assist you. Please be assured of our best attention in resolving the concern in your phone.

Pursuant to your request for refund, we would like to inform you that we are currently not in a position to comment on the same. However, we would like to assure you that we would forward your request to the Customer Care Division for their due consideration once we are in receipt of the requested details.

We appreciate your patience and further solicit your cooperation.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

In view of improving our services, we request our customer to take part in a short automated customer satisfaction survey from the web link mentioned below. You can rate this e-mail service on a scale of 1 - 5. A rating of 1 would denote your dissatisfaction towards the services and 5 would denote your satisfaction towards the services. Your feedback will help us in our efforts to continuously improve our service to you.

Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Revathi Durai
Nokia Care


-------Original Message--------

From:
To:
CC:
Sent: Tuesday, August 14, 2007 4:56:44 PM
Subject: Fw:

[THREAD ID :2-29DSKT]

----- Original Message -----
From: [protected]@technocraftgroup.com
To: [protected]@nokiacareindia.com ; [protected]@hcl.in
Sent: Monday, August 13, 2007 10:45 PM


To,
Nokia Care,
Mumbai

Dear sir,

I have purchased a nokia mobile no. 3230 IME-[protected] for Rs. 9996 dated 20.06.2006-Invoice No.750 from Anupam Stationary Superstore Pvt Ltd (Borivali).

We regret to inform you that within 4 days mobile stopped working, I had submitted the mobile to your Service center on 24th June 2006, Job Sheet No. 189_343506/060624/15 at Service Telecom Malad. We got back 8th July 2006.

After few days worked, again mobile had stopped functioning on 13th July 2006 and it was submitted to your service center on 13th July 2006 job sheet no. [protected] at HCL Infonet Ltd(Andheri) .They told us mobile is defected and we had got the replacement on 3rd Aug 2006.


But again we regret to inform you that mobile again stopped working on 10th Aug 2006 and it was submitted to your Service Center on 10th Aug 2006 Job sheet no.[protected] at HCL Infotech Ltd (Andheri) and they told us to take delivery after repairing of handset but we have no words to express our metal stress , while communicating with your authorized dealer , many time we communicate and enquired about getting delivery of our handset , but he done false promises then we went personally that time after a long argument, he given us in writing that to take delivery in one week i.e on 24.01.07 but no use still we have not yet received the mobile. We can submitted all complaint documents to you also.

We also inform you that after getting bad response from your authorized service center, we had communicate to your 1) Manager, Nokia Capital, China (P.rep)Pin-Dongguan, Fgn-Air-Rlad B-RR[protected] 2) Manager, Nokia India, New Delhi-Pin.110037, RLAD B 5306 3) Rajesh-HCL Infine Ltd, Andheri , Pin-400059, RLAD B-5307 on 07.02.07 by spending own amount and we feel very sorry to say that then also till we don't get any positive reply from your end. Due this handset we and our family facing a big mental stress and financial loss for doing communication which is useless.

Now we are not interested in getting the mobile back . I had very unexpected and bad experience with Nokia Mobile and It has caused lot of mental harassment and exploitation of Consumer rights then also I request Nokia to give me my Money back with interest or I will be forced to take legal actions and applied to Consumer Court and take help of Press and Media to show harassment of Consumer by Reputed company and ask proper judgement. I am enclosing the job sheet copy and invoice with this letter.

Thank you,
SANJAY AGARWAL
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  17 CommentsShareTweet

Comments

I have purchased one nokia 6085 in nokia retailer shop with bill & warranty on 14/03/2007, my battery is so heating at ate time of charging and my handset is heating. Beware!
i have your battery in my Nokia
BL-5C
[protected]
N[protected]
does it neet replacement
i have your battery in my nokia n-70 no[protected] for replacemet i havealso send u sms &u have told me u will send me a new battery within few days but i dont get it please see to it i will be very thankful to you
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MY MOBILE NOKIA3230 LOST ON 23.09.07 FROM DEHRADUN, UTTARAKHAND. SO I LIKE TO LOCK THE MOBILE. EMI NO-[protected]. PLEASE GET BACK TO ME.

THANKS

SANTANU SAMADDAR
E-MAIL ID-- [protected]@yahoo.co.in
manager
ginger hotel haridwar
battery no.[protected]N[protected] stated to be sent on 20th august is not received upto 29th sept byM ANMOHANSAHUumasankar bazar. opposite FCIGODOWN OFFICE SIDE NH-42 TURANG Angul 759123 Orissa ph. no.[protected]
mob-[protected]
my battry no[protected]n[protected],that is a defact battry and i also resistred for new battry but still i not get battry.so please check my complain.
I had purcshased Nokia N-72 on 10/08/07 from Vardhaman Communications, Himayath Nagar, Hyderabad-500 029 with IME No: [protected]. After using exactly 10 days, it started hangning and processing is very slow. So, I have given my mobile to Nokia Care Center at Panjagutta, Hyderabad on 24/08/07. After 5 days when I went to care center, they told me the set was scrapped, u will get a new handset within 15 days. After 15 days I made to phone call to the Care Center, they told me to come on 20/09/07 and then on 20/09/07 they made a call to me due to some delay we are not in a position to give u hand set today, u come on 28/09/07, and finally on 28/09/07 when to went to the Care center they are repeating the same thing. I talk to the manager over then by name Mr. Sharma, he immediately told me to wait for 5 minutes and later he is given me a hand set that is looking like used for many days. I asked him this is looking like used for many days and he is very irresponsive saying I want to take it or not, if not its your choice and saying what ever u want to do u can do, but this is the hand set they the authorised people have given me to give.


The reason for writing this mail is instead of 3 delays and 35 days u people are not in a position to give me the hand set.

What I want is replace the new hand set to me or give the price money back with two working days, that is by end of this month. If not I am going to file a case on consumer court on 02/10/07 and report to the media people about the situation at the Care Center going on at Panjagutta, Hyderabad.


As soon as possible reply to this mail.
I need new Application for my Nokia 3230
i am to going to sue nokia i had bought n70 a year back
as few days back my diplay went blank so i went to nokia care andheri the replaced my siplay for rs2000
and gave the bill for the same but those broke my whole phone when i went to Nokia care parle the gave me proof in writing that the display that nokia care replaced for me was duplicate so now i am gonna sue those i havd already registered and fir at police station and same has been registered at consumer court i am gonna [censored] those for what they have done
nokia is a cheater
the name of nokia care should be nokia doesnt care
I have applied for the change of my hands free of nokia N-70 at nokia care Patel Nagar on 12 September.They told me to collect my new hands free on 24september,2007 but till now I have not received my hands free despite of being gone there so many times. Please look into this matter. I shall be very thankful to you for this.
respected sir,
I have purchased nokia n-95 series phone in Dubai on may2007.I lost warranty card.the problem that i am encountering is the phone battery is dropping down(Battery is not giving backup even If i replace new one), within 5 hours if i used phone for 5 minutes.(in phone mode).remaining audio,video,radio there is no problem.
so how can i approach your service representative without warranty card.all attachments are there with me except warranty card.
Dear Sir,

I have purchased Nokia-3230 in June-2007. Since after 15 days i also experienced the problem of functionality stop, auto restart. I have not contacted to service center because i read the compliants from customers on different sites. If company is not sure about product performance then why company launch such a silly products in market to make customers foolish.

Contact Number: 91-[protected]

Thanks,
Prashant Kulkarni

Nokia Mobile 3230 — service is not given

i went to nokia care center at bharatpur at rajasthan and after checking the my mobile nokia 3230 they said that it did not repaired because its internal circuit is break but i never opened the my mobile outside and never it is droped and what is the mean of waranty if they are not repairing it and the way of talking is too much abusing and according the nokia service policies they give not service if the mobile is repaired outside or it is damaged due to water but both the cases are not in my case so please take the action what is needed

Nokia (mobile 3230) — Not given a service of consumer satisfaction

I have purchesed a Nokia 3230 phone in 28 july 2006 .phone is not working in 13/1/2007.i have given for repayring in nokia service center .but it not repayer or not replaced till now.
i have given a coutr notice of nokia head office .
but it not repalying now. what to do next..?

NoKia/ Mobile model-3230 — Harrashment for reparing

My comments negetive for nokia care faridabad they are nobody proper reply to customer and i have suffred from 24.08.2009 to till now Refrence of My Job Sheet Number :[protected]/090824/39 Dated 24.08.2009 for Repairing of Nokia make Hand set 3230 ,they are accepted after check my hand set and tell me repairing cost also,I had telephonic Contact with Ms. Puja and Mr. Kapil and also Mr. Balram regarding of delivery my hand set on 23.08.09 &24.08.09 & 31.08.09 and also 05.09.09 (today). They are all executive reply Different Diffrent Reason and I also check my work status found there repaired and tday commitment by Mr. balram for delivery my hand set on 08.09.09 (tuesday) but nobody reply so far regarding my hand set ,So I inform you please note that circumstances and honestly reply to my Contact No.[protected].
Please Deliver my Hand set immidiate

Nokia 3230 — video service

dear sir
i m a bsnl user and my mobile no. is [protected]. i want to unsubscribe your hvideo service. please unsubscribe is asap.

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