[Resolved]  Nokia / Nokia 3230 — Customer harassment, unsatisfactory service

A copy of emails to: Nokia Care

Thank for your mail, we regret to inform you that after doing lot of expenses on correspondence and wasting our time, now you tell us to collect same instrument, we don’t have any interest to take back the same instrument. Better you return back amount or give us credit note of same value then we will take another instrument.

We hope you will understand our mental situation and harassment which we were facing due to this instrument and we don’t any interest to take this instrument.

We hope your proper judgement in this matter.

Regards,
Sanjay Agrwal



----- Original Message -----
From: NokiaCare
To: [protected]@technocraftgroup.com
Sent: Friday, August 17, 2007 2:57 PM
Subject: Nokia - Sanjay Agarwal - N3230 Service Provision Delay Concern


Dear Mr. Agarwal,

Thank you for e-mailing Nokia Care.



This is in reference to your concern with Nokia 3230. We have noted your experience with the service provision of your phone and sincerely regret the inconvenience caused.

However, as we understand that you had contacted the dealer in order to collect the phone, we request you to contact the Nokia Care Centre where the phone was submitted for collecting the phone. We would also request you to take along the job sheet for collecting the same.

Further, kindly revert if you face any concern.

We hope this clarifies and regret the inconvenience caused.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 12:00 midnight, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Catherine Sumiya Joseph
Nokia Care

-------Original Message--------

From:
To:
CC:
Sent: Thursday, August 16, 2007 4:55:38 PM
Subject: Fw: Nokia - Sanjay Agarwal - N3230 Service Provision Delay Concern

To, Revathi Durai
Nokia Care

Thank you for your quick correspondance and please note following detail which you required in your mail :

1. Complete address of the Nokia Care Centre where the handset has been submitted

a) Sarvesh Telecom, Sh.2, Goshala Chawl N0.1, Malad (E) , ASC-189_343506, Email- [protected]@nokiacareindia.com, job sheet no.[protected] dtd- 24.06.06

b) HCL Infinet ltd, Nokia care center , Borovali-Mumbai,1) job sheet no. [protected] dtd 13.07.2006 (2) job sheet no.[protected] dtd.10.08.06

2. Primary contact number - [protected]

3. Alternate contact number-[protected]

We hope a best cooperation after this correspondance and quick action.

Regards,

SANJAY AGARWAL

----- Original Message -----
From: NokiaCare
To: [protected]@technocraftgroup.com
Sent: Tuesday, August 14, 2007 5:22 PM
Subject: Nokia - Sanjay Agarwal - N3230 Service Provision Delay Concern


Dear Mr. Agarwal,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to your concern regarding Nokia 3230. We understand your displeasure over the delay in the service provision and the repeated concern in your phone and sincerely regret the inconvenience caused. Please note that this incident is not a true reflection of our services. Our endeavor is to provide you with quality service and your feedback will help us in improving it further.

You may kindly note that we have not received the attachments sent by you. To look into your concern further and assist you in the best possible way, we request you to revert with the below mentioned details:

1. Complete address of the Nokia Care Centre where the handset has been submitted
2. Your primary contact number
3. Your alternate contact number

The above mentioned details are vital for us to further assist you. Please be assured of our best attention in resolving the concern in your phone.

Pursuant to your request for refund, we would like to inform you that we are currently not in a position to comment on the same. However, we would like to assure you that we would forward your request to the Customer Care Division for their due consideration once we are in receipt of the requested details.

We appreciate your patience and further solicit your cooperation.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

In view of improving our services, we request our customer to take part in a short automated customer satisfaction survey from the web link mentioned below. You can rate this e-mail service on a scale of 1 - 5. A rating of 1 would denote your dissatisfaction towards the services and 5 would denote your satisfaction towards the services. Your feedback will help us in our efforts to continuously improve our service to you.

Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Revathi Durai
Nokia Care


-------Original Message--------

From:
To:
CC:
Sent: Tuesday, August 14, 2007 4:56:44 PM
Subject: Fw:

[THREAD ID :2-29DSKT]

----- Original Message -----
From: [protected]@technocraftgroup.com
To: [protected]@nokiacareindia.com ; [protected]@hcl.in
Sent: Monday, August 13, 2007 10:45 PM


To,
Nokia Care,
Mumbai

Dear sir,

I have purchased a nokia mobile no. 3230 IME-[protected] for Rs. 9996 dated 20.06.2006-Invoice No.750 from Anupam Stationary Superstore Pvt Ltd (Borivali).

We regret to inform you that within 4 days mobile stopped working, I had submitted the mobile to your Service center on 24th June 2006, Job Sheet No. 189_343506/060624/15 at Service Telecom Malad. We got back 8th July 2006.

After few days worked, again mobile had stopped functioning on 13th July 2006 and it was submitted to your service center on 13th July 2006 job sheet no. [protected] at HCL Infonet Ltd(Andheri) .They told us mobile is defected and we had got the replacement on 3rd Aug 2006.


But again we regret to inform you that mobile again stopped working on 10th Aug 2006 and it was submitted to your Service Center on 10th Aug 2006 Job sheet no.[protected] at HCL Infotech Ltd (Andheri) and they told us to take delivery after repairing of handset but we have no words to express our metal stress , while communicating with your authorized dealer , many time we communicate and enquired about getting delivery of our handset , but he done false promises then we went personally that time after a long argument, he given us in writing that to take delivery in one week i.e on 24.01.07 but no use still we have not yet received the mobile. We can submitted all complaint documents to you also.

We also inform you that after getting bad response from your authorized service center, we had communicate to your 1) Manager, Nokia Capital, China (P.rep)Pin-Dongguan, Fgn-Air-Rlad B-RR[protected] 2) Manager, Nokia India, New Delhi-Pin.110037, RLAD B 5306 3) Rajesh-HCL Infine Ltd, Andheri , Pin-400059, RLAD B-5307 on 07.02.07 by spending own amount and we feel very sorry to say that then also till we don't get any positive reply from your end. Due this handset we and our family facing a big mental stress and financial loss for doing communication which is useless.

Now we are not interested in getting the mobile back . I had very unexpected and bad experience with Nokia Mobile and It has caused lot of mental harassment and exploitation of Consumer rights then also I request Nokia to give me my Money back with interest or I will be forced to take legal actions and applied to Consumer Court and take help of Press and Media to show harassment of Consumer by Reputed company and ask proper judgement. I am enclosing the job sheet copy and invoice with this letter.

Thank you,
SANJAY AGARWAL