[Resolved] Nokia — Warranty | |||
I purchased Nokia handset, model X3 02 on 21st July 2011. The product is under 1 year warranty period. Last week, the touch function of handset got faulty and became non-functional. The handset did not fall down and neither had any physical damage. When I visited Nokia service center (Kukatpally), I was told that touch is out of stock and it will take time. When I made them realize that my warranty period is limited up to 21st July 2012 only, the service center guys insisted to take extended warranty - and to my surprise I was informed that if they do not receive the stock by 21st July, touch replacement will not be part of warranty as it out of warranty. It was just ridiculous. When I am visiting Nokia well within warranty period, I should have my handset repaired. After speaking with service center manager, I got the same reply - either you take extended warranty or else keep us calling the center if we get the stock for handset touch. Now, how can anyone accept this type of service? According to them, I should keep on calling service center everyday to check if they have received the handset touch If not by 21st July, I will have to pay for it. Do I have a way out? Is it the customer service we expect from a brand like Nokia. I feel cheated in this case and am highly disappointed. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 10 Comments | |||
Comments
Hi, Iam Ramesh Kumar from kolkata I have bought a new hand set on October 2009 (nokia 5310 - xpress music) in nokia priority kolkata citycenter dealer.. I have got the warranty of one year, Last week iam facing a problem in my phone it is displaying as "contact service" I immediately approached the dealer regarding this issue, but they simply told to report this problem to nokia care, I went nokia care, told this problem and they also took this case and promised me that they will rectify this problem and they will be give my handset after 7 days, They also gave me job sheet (job sheet no - 100619/33), First thing this was my new phone which i bought 5 months before causing problem, second things my all contacts were gone, I patiently waited for seven days and after then i called nokia customer care asking whether my phone got ready or not.. They told that this problem cannot be repaired and this will not come under warranty,So we cannot do any thing come and collect your phone anytime, which really made me dissapointment, Since i loved this model and i eagerly bought this phone, but its life time is only for five months, then what is the use of warranty , nokia care is telling its hardware problem ok what ever maybe i didn't use my phone in hard manner so far, then how this problem caused, I strongly say this was some manufacture problem.. So please consider this issue and it will very kindfull to if you help me out. I ready to produce my phone, bill with box if needed.
Hello Sir, I want to upgrade my Nokia 2700 classic sofware. so i went to Nokia care Muzaffarnagar at Near choturam college. My handset was in warranty period. But there customer care executive did not check my handset and they were saying that your handset is not in warranty without any check. So what can i do. If you do not nothing. I will registred a case on Nokia care Muzaffarnagar.
I am Amritpal grover i m use nokia product c6 in warranty my imei is this [protected]. i want to complent about nokia care center in bhilai because i m facing problem in my moble touch screen when i go nokia care center and they said they are not resposibale and if want repair sale go other care center.i want complent about nokia care in bhilai and i wanted take nessary action on hi.i give all detail about nokia care center below there
M/S Chhattisgarh Electronics *
Durg
No.153, Akashganga Complex, Supela, Bhilai-490023, , Durg district Chhattisgarh-490023
Phone :[protected]/[protected]
[protected]
E-mail: [protected]@nokiacareindia.com
M/S Chhattisgarh Electronics *
Durg
No.153, Akashganga Complex, Supela, Bhilai-490023, , Durg district Chhattisgarh-490023
Phone :[protected]/[protected]
[protected]
E-mail: [protected]@nokiacareindia.com
this link is not working can u give me working link to further process
hai i am kaliya perumal .i am living in pudukkottai .nokiac2-03 buy in dibai .i am clear warntty in tamilnadu
I am Arun Siby. I had given my nokia lumia 720 yellow colour model phone for repair at nokia care at RT Nagar
Address :
Shilak Inc
#2, 1st Floor, 80 Feet Road, R T Nagar Main Road,
Opp Play Ground, Next to Levis Showroom,
Bangalore-560032, Bangalore.
The phone had an additional warranty of 1 year for which I had paid 525 rs. After repair they had given me another mobile Black in colour for which IMEI no was different and which was out of warranty. So I quarreled with them and they gave me another mobile which is lumia 735 for which the warranty expires on this month 24th and they told the warranty can be extended by paying 525 rs. Actually on 06/03/15 I had taken extended warranty paying 525 rs to nokia care
( Samvradhi Technologies, #A/4, KHB Colony, 5th Block, Koramangala, Bangalore-560095.
I also told I am leaving bangalore on 07/03/2015. On 18th march 2015 I called them asking my warranty status. They told they have not done it still. So today on 19th march they called me and they are telling my warranty cant be extended.
If they would have told me at that moment only warranty cannot be extended I would not have done that. Today only they are telling me warranty cannot be extended for lumia 735. This is cheating customer. Now if I need to collect back money I need to pay 1500 rs to go there and collect 525 rs.
I did not give mobile for extending warranty in RT nagar because I felt biggest thieves are there at that service center.
Address :
Shilak Inc
#2, 1st Floor, 80 Feet Road, R T Nagar Main Road,
Opp Play Ground, Next to Levis Showroom,
Bangalore-560032, Bangalore.
The phone had an additional warranty of 1 year for which I had paid 525 rs. After repair they had given me another mobile Black in colour for which IMEI no was different and which was out of warranty. So I quarreled with them and they gave me another mobile which is lumia 735 for which the warranty expires on this month 24th and they told the warranty can be extended by paying 525 rs. Actually on 06/03/15 I had taken extended warranty paying 525 rs to nokia care
( Samvradhi Technologies, #A/4, KHB Colony, 5th Block, Koramangala, Bangalore-560095.
I also told I am leaving bangalore on 07/03/2015. On 18th march 2015 I called them asking my warranty status. They told they have not done it still. So today on 19th march they called me and they are telling my warranty cant be extended.
If they would have told me at that moment only warranty cannot be extended I would not have done that. Today only they are telling me warranty cannot be extended for lumia 735. This is cheating customer. Now if I need to collect back money I need to pay 1500 rs to go there and collect 525 rs.
I did not give mobile for extending warranty in RT nagar because I felt biggest thieves are there at that service center.
I am Arun Siby. I had given my nokia lumia 720 yellow colour model phone for repair at nokia care at RT Nagar
Address :
Shilak Inc
#2, 1st Floor, 80 Feet Road, R T Nagar Main Road,
Opp Play Ground, Next to Levis Showroom,
Bangalore-560032, Bangalore.
The phone had an additional warranty of 1 year for which I had paid 525 rs. After repair they had given me another mobile Black in colour for which IMEI no was different and which was out of warranty. So I quarreled with them and they gave me another mobile which is lumia 735 for which the warranty expires on this month 24th and they told the warranty can be extended by paying 525 rs. Actually on 06/03/15 I had taken extended warranty paying 525 rs to nokia care
( Samvradhi Technologies, #A/4, KHB Colony, 5th Block, Koramangala, Bangalore-560095.
I also told I am leaving bangalore on 07/03/2015. On 18th march 2015 I called them asking my warranty status. They told they have not done it still. So today on 19th march they called me and they are telling my warranty cant be extended.
If they would have told me at that moment only warranty cannot be extended I would not have done that. Today only they are telling me warranty cannot be extended for lumia 735. This is cheating customer. Now if I need to collect back money I need to pay 1500 rs to go there and collect 525 rs.
I did not give mobile for extending warranty in RT nagar because I felt biggest thieves are there at that service center.
Address :
Shilak Inc
#2, 1st Floor, 80 Feet Road, R T Nagar Main Road,
Opp Play Ground, Next to Levis Showroom,
Bangalore-560032, Bangalore.
The phone had an additional warranty of 1 year for which I had paid 525 rs. After repair they had given me another mobile Black in colour for which IMEI no was different and which was out of warranty. So I quarreled with them and they gave me another mobile which is lumia 735 for which the warranty expires on this month 24th and they told the warranty can be extended by paying 525 rs. Actually on 06/03/15 I had taken extended warranty paying 525 rs to nokia care
( Samvradhi Technologies, #A/4, KHB Colony, 5th Block, Koramangala, Bangalore-560095.
I also told I am leaving bangalore on 07/03/2015. On 18th march 2015 I called them asking my warranty status. They told they have not done it still. So today on 19th march they called me and they are telling my warranty cant be extended.
If they would have told me at that moment only warranty cannot be extended I would not have done that. Today only they are telling me warranty cannot be extended for lumia 735. This is cheating customer. Now if I need to collect back money I need to pay 1500 rs to go there and collect 525 rs.
I did not give mobile for extending warranty in RT nagar because I felt biggest thieves are there at that service center.
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I purchased Nokia E-71 from abroad 6 months back. On cover Noika is claiming to give 15 Months International warranty.I got problem with its keypas, its malfunctionaing because of some reason.
When I reached Nokia Custome service center, i'm told that as handset is purchased from abroad it's not valid for any warranty in India.
My complaint is if nokia is not providing International warranty then they should not print in on their handet packings also. For me its a case of cheat.
My IMEI no. is: [protected]