[Resolved]  Ola Cabs — Charging for "waiting" during traffic jam.

I want to complaint against Ola Cab Delhi. I booked a cab from Janakpuri to Shalimar bagh. The driver reached as scheduled at 6P.M. on 20th October 2013 and covered a distance of 13.9 km in One and half hour and charged Rs 373/- while according to ola cabs the rate is Rs 21/- per km which comes to Rs 292/- for 13.9 Km. When asked the driver informed that the taxi was in jam on roads and hence they have charged for waiting of 41 minutes on the basis of Rs 2 per minute. He asked to contact Customer care of Ola Cabs. When I asked the customer care attendant he also informed the same thing. This is a fraud of Ola Cabs. I request you to look into the matter so that the customers are not harassed like me. I had to pay Rs 373/- for no fault of mine. The CRN No. is 3349870. The driver name was Mr Dharmender whose mobile no. was [protected] and the cab was Maruti Swift Dzire DL 01YD5460.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  1 CommentShareTweet


I also faced the same issue. But there is no respite. Please spread a word against it to your friends and social forums. It will help a lot. Otherwise nobody has even commented or done anything for it.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Ola Cabs / ANI Technologies
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Ola Cabs / ANI Technologies Phone
    +91 80 6735 0900 [Regd Office]
    +91 80 4665 5300 [HQ]
    Ola Cabs / ANI Technologies Address
    Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bangalore, Karnataka, India - 560034
    View Full Information