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[Resolved]  Onida — service request not attended

we bought onida split air conditioner and the fan blowing speed makes huge noise outside and it drips off often. lodged complaint and the complaint number is 56381004. but no reponse from the date and the phone request attended by the lady speaking harsh about the complaint.

regards
selvakumar
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  21 CommentsShareTweet

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I got a worst experience with Onida, never saw like this in my life time. I have locked a complaint ([protected]) and tracking for last one and half of month but nobody turned up. I have called the customer care number many times, registered online, sent email to [protected]@onida.com, but no use. I dont know what they actually do. I would recommend all not to go for onida products here after. It has happened to me and it'll happen to everybody.
Can you take it back to the store that you purchased it from (option?)?

If you ordered it by mail, it might be difficult to get anywhere with the company that shipped it to you but the actual manufacturer would be able to help you and you can alternatively report the business that sold it to you to the manufacturer so that it would put pressure on them to do the right thing for you as the consumer.

I am providing their corporate information below for you.

Good luck.

Corporate Office Address
MIRC Electronics Ltd.
Onida House, G-1, M.I.D.C,
Mahakali Caves Road, Andheri (E),
Mumbai - 400 093.
Tel:[protected] / 66975777.
e-mail: [protected]@onida.com
For Institutional Sales: corporate.[protected]@onida.com
Dear team, I am extremely disappointed with the response from your team. Just to give a brief about our case, we bought ONIDA AC from the authorized show room. Recently we had water leakage in the AC and water start flowing from inside. Immediately we have registered the complaint thru phone to your customer service. Details as below.
Complaint Registered on : 21st July 2009
Complaint No : 56382534.
We have called so many times to your service number 66783000 and response was very bad every time they say that the technician will attend but till today no body has turned to our residence for checking our compliant. As a customer I was shocked to see this. By seeing thisk kind of service attitude I have decided not to but any kind of Onida product itself. I have never experienced such kind of poor customer response from any company till now. I am going to write to Onida MD and CEO on this kind of service. This is really pathetic. This is my last try and if I do not get response I will surely escalate to very high authority and file an customer complaint in consumer court.
Expecting the immediate revert on this compliant.

Will wait and see how ONIDIA treats his customer...

Regards,
Sivakumar
[protected]
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hello dear sir iam one of the most wonderful onida dealer iam not getting my service I will get always onida colour tvs and dvds and washinmachines problems so please try to give us service ok please try it thanyou.




adress,
big bazaar electronics,
bus stand road adilabad,
andrapradesh,

[protected], , [protected]
we bought onida split air conditioner from gem electronices from dombivli east, regarding the fan blowing speed makes huge noise outside and it drips off often.i have complaint several time to the showroom from wher we bought this AC, several time onida technician came for the service what we needed, , , but all in vain, , no one give a proper touch for that kind of AC, I have never experienced such kind of poor customer re aptech 276 sponse from any company aptech 276 till now.This is really pathetic. This is my last try and if I do not get response I will surely escalate to very high authority and file an customer complaint in consumer court. pls get in touch one u get my letter, my mobile num ;[protected], ,
ps recommand me a new ac of onida, , this is my last request, , , , , do the needfull
we bought onida split air conditioner from gem electronices from dombivli east, regarding the fan blowing speed makes huge noise outside and it drips off often.i have complaint several time to the showroom from wher we bought this AC, several time onida technician came for the service what we needed, , , but all in vain, , no one give a proper touch for that kind of AC, I have never experienced such kind of poor customer re aptech 276 sponse from any company aptech 276 till now.This is really pathetic. This is my last try and if I do not get response I will surely escalate to very high authority and file an customer complaint in consumer court. pls get in touch one u get my letter, my mobile num ;[protected], ,
ps recommand me a new ac of onida, , this is my last request, , , , , do the needfull FROM:DR PRITI R SHRIYAN
I have complain 10times for service but ur company did not take any response, when we complain about that u just give the complain no.& forget about that. -This is my request to an action about it.pls gave me a proper service. my mobile no.[protected]
We got some issues with Onida oxygen TV before 1 year of purchase that means within gaurante period. So we called the authorised dealers and they have taken the board for 1 month and still isnt returned. We are chasing them every 2 days and they say within next 2 days.. Very pathetic and annoying.. If this is the scenario how do they assume the customers to buy other onida product. I have a ovan and TV of their's.. would never preferr the brand if this is what they can give in return.Complanit no is [protected].

Regards,
Malathi.

Onida — no servicing

we purchase ONIDA TV.we complained many time but they do not take action . service are very-very bad.
please take action against them.

ONIDA Washing Machine — lots of problems in Warranty itself

Sir,
This email is in regarding of my Onida Washing Machine getting problem daily under warranty.Now Really i got fedup your services and as well as your product as its not providing any satisfaction to me. Every month your engineer visited here on complaint, but again and again i am facing new problems . Several time my washer timer and buzzer replaced and as well as lots of time facing problem in washer. Now its my request to REPACE the Product (ONODA Washing Machine) as its in warranty and giving lots of daily trouble which now cannot be tolerated. This is the last email before i move to any of the legal authority where i have to find some permanent solution from your product.

Thanks and Regards,

Naveen
B 11 sec 55 noida
The service was really pathetic. We bought the ONIDA 32 Xaria Lite on 31st December 2009 and it started behaving weird since last couple of months. It used to auto turn off, change the picture colors, disconnection to the Cable Network. So, I had lodged a complaint by calling the customer care (complain #: [protected]) on 22nd March 2011. By then the warranty period had lapsed. I agreed to pay the service charge (even though I was not convinced). But I was told by the engineer who visited my place that the MAIN BOARD was damaged and he failed to explain the reason for the same. He informed me that, the main board would cost Rs. 4000/- and I have to bear expense since the warranty had lapsed couple of months ago. On top of it the issue becomes still worse after the engineer opened the Television set. I would request Onida to kindly respond to the above complain number in writing so that I can go further and fight legally to get my work done.

Note: We have an Onida Ego Series 21" Color Television and this is the second product we had purchased from Onida and I was about to purchase a Microwave Oven and a split Air Condition from Onida but luckily I experienced the very poor customer service before I purchased it.
The worst TV and the worst service which i have ever experienced "ONIDA".


Dear readers Please dont go for Onida Televisions, it will work only till is warranty period. After that either you have to buy a new TV and pay 5000 to 6000 to these service center to rectify the electronic problems.


The worst part is these electronic component which may cost some Rs.50 to Rs.500 is not available in the retail market for the local mechanic. Even ONIDA do have spares (electronic) with them. They will only recommend to change the full board or the complete set within an year.
I am extremely disappointed with the response from your team. Just to give a brief about our case, we bought ONIDA washing machine from the authorized show room. Recently we had water level sensors in the washing machine
and water start flowing from inside. Immediately we have registered the complaint through phone to your customer service. Details as below.
Complaint Registered on : 21st march 2012
very bad service, we have called the person for cleaning a/c, n god knows what he did it got spoilt n some part of the a/c is not working. now its has been more than a weak, still they r unable to get the parts. also we have talked to the senior level person on this matter, but no positive response. all of them r one n the same, no good service n still behaving as if they don't care damm about anything. if anybody from the company will read this then they should be shamed of this service. A very big shame on the service of Onida. I am very disappointed on their way of giving this bad n shameful service. take some action against this
sir main apne tv repair ke liye complain ki before one month thi but mereko aaj respones nhi mila
i bought Onida split ac 1.0 ton last year, since then fan is noising. last year i called service person Karim he is not attended.
This year he said to complaint and get the no. I have complainted and no is [protected] and is forwarded to Karim. Inspite of sevarll calls and 4th reminder through SMS not attended till now.
I am frustated with your way of service and i discourage my friends to buy your products.

Ravindra babu
Hi All, Due to video problem and push (On/OFF) button problem i have registered a complaint in onida CS. That's the only mistake i did in my life. After that the service engineer came to my home after few days and replaced with new Video IC and new button. Charged Rs.1450 with one month warranty. After few days we have faced more problem with the button and also the video also not that much perfect. After that i have registered nearly 4 complaints with the same issue. But Still am facing the same issue with almost TV is dead in last 2days. Am not sure whom i need to contact. When ever am going to call CS they will raise a new request but with those new requests i don't get any update from the service center. I called the area service manager also. But he responded for few calls after that he never pick my calls. As per my experience am going out of ONIDA. Service is very worst. Customer satisfaction is not there in ONDIA. Really onida want to sunset in india? Please let us know we will try to avoid such a great product in feature.

May 7 -[protected]
May 10 - [protected]
may 28 - [protected]
June 11 - [protected]
July 2 - [protected]

Please let me know where can i throw my TV?

email id - [protected]@yahoo.co.in

Regards,
Naveen
This is my service req no [protected] but my complain is not done so I req for you pls help me
I am part of the huge list of people who are so disappointed with Onida's service.
I live in Adyar, in Chennai. I had complained about drier not working in Oct 2012 and the local service agency sent an untrained staff who didn't even know how to open the frame (the control board which we operate to drain / spin, etc). He tried hard to open and it broke off. Since last Oct, I am trying to reach the local service people and there is absolutely no response. I had continuously noted it to the customer care also. Still, there is no response. This is the kind of response we receive from the most reputed Onida.
Dear sir
I am highly dissapointed by your services...Its been a week since my request is not attended...
Are these your services...
I am having a window A.C and I filed a complaint 6 days ago...but there was no response from your side...
This is my last mail to you...otherwise I have to take serious actions...
call me as soon as possible...
my contact no.[protected]

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    Onida / MIRC Electronics
    Customer Care Service
    Customer satisfaction rating
    41%
    Complaints
    1632
    Pending
    0
    Resolved
    667
    Onida / MIRC Electronics Phone
    +91 20 2837 5561 [Mumbai]
    +91 22 2820 0435 [Corp Office]
    +91 16 1323 6835 [Punjab]
    Onida / MIRC Electronics Address
    MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093
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