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[Resolved]  Onida — Unrealistic Services charge

Hi,

My TV's Volume control get locked and I was unable to increase the volume lock. In the Menu option Volume Lock was coming On and was desabled and I was unable to enable that option from my remote. I complained in Onida services, They attended and with the help of Service remote enabled that Volume lock after pressing 2-3 keys of remote.

Just for that they asked Rs 325/. I could not understand that how can pressing of 2-3 buttons charges 325 rupees(in 5 min)

Also in my view this is production fault where if the volume is locked from TV remote, it should be enabled from TV remote only and If to enable the volume lock any service remote is required then why Onida company is not providing that remote as part of TV accessories.

They are just keeping this fault in TV So that people accidantly will lock and to unlock it they will suck 325 rupees without doing any thing.

Can any body look into this issue?

Thanks
Anil
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  5 CommentsShareTweet

Comments

HI

I am facing the same kind of Volume lock issue today[21-July-2009]. Is this the only way to call customer service to unlock the volume?

Please help me...I don't wish to loose Rs.325 for this small issue because of company fault

Thanks,
Rajini
what number do i need to call ?
Go to sound menu...Press down arrow to select VOLUME LOCK...press zoom & Vol- buttons together.
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the above soluton is not working for me, please let me know if there is any other solution to unlock the ONIDA Vomune option

irresponsible customer care

Array

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    Onida / MIRC Electronics
    Customer Care Service
    Customer satisfaction rating
    41%
    Complaints
    1632
    Pending
    0
    Resolved
    667
    Onida / MIRC Electronics Phone
    +91 20 2837 5561 [Mumbai]
    +91 22 2820 0435 [Corp Office]
    +91 16 1323 6835 [Punjab]
    Onida / MIRC Electronics Address
    MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093
    View Full Information
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