Oren Kitchen World — Most horrible company ever!!!!!!
1) We visited the showroom for details in the month of April 2013, were attended by showroom incharge Shilpi and the executive Rohit at the pune showroom. Both of them are the most arrogant people ever!!! 2) We requested for the home visit to be conducted, this was not taken seriously and we had to make numerous calls for the same, attitude of Ms Shilpi was so casual as though an obligation has been done on us. 3) We made numerous visits to the showroom for the details and structuring of the kitchen taking our contractor along so that there would be no errors 4) After so much follow ups and visits we were told that the final measurement would be taken post confirming of the order, hence our order was placed on 2nd July 2013. 5) For the final measurement Ms Shilpi and Saransh were to visit our home, committed time was 11am and both did not show up till 1pm. After hundreds of calls to both of them, they finally came after 2 vagabonding the whole town. Code of conduct while taking measurements was as though both have come for a date, smiling at each other and engrossed in their own sweet talks 6) It was very evident from their behavior that none of them were interested in their work nor taking measurements 7) We were told that the order would be processed and installation would happen latest by 4th Aug 2013 8) As customers we started asking for our order status by end of July to Shilpi and Saransh. Both of them patently lied by saying its in control and the installation would happen at the given time. 9) Saransh suddenly dissappeared out of the scene citing reasons that he is at his hometown for personal reasons and we were asked to speak to the most pathetic lady of Oren called Shilpi, we called her for updates to which her reverts were, "mujhe kya pata kahaa hai" "main thodhi factory main banati hun" to such answers any customer would get agitated, we told her that its none of our bussiness and since she represents the company, its her job to inform us about the status, to this she reverted, " aap mujh se aaise baat karoge, toh main aap se baat nahi karna chahti" 10) On contacting Saransh, his attitude was no less, hence we had to get in touch with someone next in order and both this horrible characters told us to speak to Mr Kiran who claimed he belongs to the owner's family 11) This person showed lot of enthusiasm as if he would be able to help us and he was as horrible as those two heads!!!. Our order was processed by him and was delivered on 17th Aug 2013. To our horror the entire order placed was wrong with incorrect measurements 12) We were told on 19th Aug that the corrected order would come latest by 23rd and installation would take place, we came to know from him that Shilpi had not placed our order on time and whatever was placed was done with incorrect measurements. 13) Kiran has switched off his cell and is absconding, we spoke to Nahid from their corporate office, everytime we are given casual answers, 14) After that till this date we are chasing them for our completion, we must have called them 1000 times till now and there is no response what so ever. No one bothers to call us back and neither is there any responsible person in this whole organisation 15) They have even taken Rs 10000 as installation charges. 16) This is the 3rd time wrong material has come, Rohit thier executive in the showroom has the audacity to give answers like "mera kuch lena dena nahi hai" " jo karna hai woh karo" 17) Its been 2 mnths now and yet the completion has not been done This is the most horrible experience we have had with anyone till date. We are not able to set our house because of which all our other work has been hampered. This is the most horrible company in terms of quality, sales, customer support and everything. Its our strong request that some strict action should be taken against them for the mental harassment and the financial loss we have faced due to their negligence and casual approach.
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