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[Resolved]  Ortel - Bhubaneswar Orissa, India — Frequent internet failures!

i want to detail information about brod-band
Complaint marked as Resolved Aug 14, 2020
Complaint comments  41 CommentsShareTweet

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IN BERHAMPUR- HILPATNA, MY GOD THE ZONAL MANAGER IS A REAL THIEF. HE TAKES RS.500 FROM EVERY SUBSCRIBER AND DOESNOT GIVE A RECEIPT.

SO MUCH OF BLACK MONEY FOR THE ZONAL MANGER OF ORTEL -BERHAMPUR BRANCH. WHY INCOME TAX AUTHORITIES ARE NOT CATCHING UP THESE AND THEIRS OWNERS.

S.CHOUDHRY
The Customer service of Ortel Communications is really pathetic, although you go to the office and lodge a complain to their respective division officers, no action is taken. I have got fed up with such kind of poor response and have changed my connection.

I had to bear this for more than 2 months. The employees there have a dont care attitude.
The Customer service of Ortel Communications is really pathetic, although you go to the office and lodge a complain to their respective division officers, no action is taken. I have got fed up with such kind of poor response.They dont have any competitors thats the reason of their monopoly..

I dont understand what the hell they think of them...they r such that they hang up d fone instead of listening...Mainly the reception lady...The employees there have a dont care attitude.

ORTEL MURDABAD..
Rubish ORTEL...They should shut down there operations in ORISSA ...They are the biggest fraud ever i have seen...
Dear Sir/Madam,

I have learnt that the cable laid down between BBSR to Puri has been cut down/disconnected with Puri city wherein subscribers like us a second biggest resort of Orissa where we are serving the national & international guests.

They are consumers like us to your company. In fact they are educated and talks about the consumer act & services etc.

We will be very happy if you people make the arrangement of separate system like Wi-Fi any tower kind of things at our Resort not at Puri where we can get a undisturbed services /channels.

Thanking you

Looking forward

Khalid Anjum
Mgr-HR
for job in orissa, mob -[protected]
Hi i am looking to relocate at Orissa and i came to know that there is an opening with your organization in ORTEL with ORACLE pl/sql, sql technology.If possible please update me i ll ready to attened the interview.
Ortel Murdabad, Receiption Murdabad

Management Zindabad
Hello there,
I too have a small complain.First thing, you don't have a transparent arena, wherein a customer can get .information about where to lodge a complain, how to do it, in case somebody has a genuine difficulty & is not heard or attended to by your personnels.You protect your employees whatever they are, even if they act to the detriment of your business.Customers must be properly heard.
I have lost near about Rs. 195000/- in Stock Trading Online due to frequent failure of the broad band of Ortel Communication with in six months.
I am a customer of ortel internet.I got internet connection on march 17, in the next month means, on April, a bill collector had come and also taken bill amount from me.But during this month, your collector has't come still now, so please entertain my problem, and I'm not responsible for paying delay of monthly bill.
i took the internet connection on 6th june and they delayed the connection till 11th and they did not supply the membership number i kindly request you to supply me the no
Ortel is worst ever i have seen. Customer care representatives behaviour is bad. One subhendu barik is verabally abusive there. He is completely cheater who took money from me n is yet to shift connection.
Sir,
Respctfully i beg to state that, I am a Customer of Ortel Communication .I have
Economy plane of 575. I want to change the plane to unlimitated plane of 699.I have the costomer
ID - 566777.
Hence if you kindly change the planequickly i will gratefull to you.

Your Fathfully
Prakash Sahu
E-mail ID- prakash.[protected]@rediffmail.com
D.t:28:10:09
Yes, they are actually very rude. After using BSNL for a long time I tried to change my connection to Ortel. The guy, who had came to my house was so rude and arrogant that I threw him off my house.
I agree with most of the complaints given above, except,
the attitude of the staff is non-coperative and casual.In case complaint is not being attended there is no mechanism for redressal to communicate with any senior executive from customer care. I have not come across any rude behavior from the staff of ortel.Need to improve Customer Care Dept.
Sir,

I am an Ortel Broadband customer at Rourkela
Consumer no.-386465

Frequently the internet facilty remains out of order, bcoz of which I am facing lot of problems and it effects my business.

Local complaint I hv given many times, but it is not rectified

Please take necessary action for its rectification

For your reference my mobile no. is [protected]

Thanx
Sir
I am D.M.Kar, residing at Jagamara, Khandagiri BBSR, paid 1250/- on dtd[protected], but ur service people not yet able to give me connection, if it is not possible by today, kindly refund my money, so that I shall go for alternative.

Sincerely
Dr. Durga Madhab Kar
the service is is as pathetic as dead bodies. they damn care about the customers. please do something
Hi,
Very good news Airtel brad band service is coming to orissa soon, the ortel people has to change their attitude or else they will be vanished from the market very soon .

Presently I have ortel Economy connection (750/- PM), I told them, I need to change the package (500/-) but they told me that I have to pay 100/- fine ! where as going for higher packege, fine is not required.They have not mentioned this detail clause at the time of giving me the connection.

What a negative attitude toward customer requirement, these people are so arrogant, rude. I no there is no solution except finding an alternate.
I am planning to sue these guys. And will make sure the receptionist gets fired. will contact the top managers and really get on their A$$. I dont care whatever money I have to spend on this.

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    Customer satisfaction rating
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    Ortel Communications Phone
    +91 97 7609 1111 (Orissa)
    +91 89 1326 0326 (Vizag)
    +91 77 1408 1104 (Raipur)
    Ortel Communications Address
    C1, Chandrasekharpur, B.D.A. Colony, Bhubaneswar, Odisha, India - 751016