[Resolved] oxygen — Not responding my complaint no. | |
I've oxigen retail outlet at Model Town, Ambala City which i started in the month of july. On 14th of september I recharged life time validity coupon of Rs. 344/- of a customer through Oximall but failed to recharge the same. My amount had been deducted. I complaint for that to customer care of oximall they issued another pin no. but the result was same. after complaing so many times they have not responsed. On 1st oct. they told the pin issued to u has been used but not told to whom. Then I confirmed from BSNL customer Care they told that the coupon has not been used it has alrealy expired coupon. Till date oxigen has not solve my complaint nor they refund my money. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 16 Comments | |
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Sir /Madam
I am in unacceptable situation regarding a ticket cancellation process.
Now I tell you in details, which happend with me, I booked a flight ticket for 3 passengers on 19 sep 09 by indigo 6E283, the passenger’s names are Mr. RamanLal Agarwal, Mrs Radha Devi Agarwal and Dharamveer Agarwal. The trip id was 24956 & PNR No VGSMCT. Some how only Mr. dharamveer Agarwal wanted to cancel his journey for this. I communicated with oxitravel customer care on[protected].
I took all the information regarding ticket cancellation like cancellation charges & refund amount etc to pooja ji from customer care. Next day on 29/10/09 she told me that Rs. 850/- (750 Rs. Airlines Cancellation Charges + 100 Oxitravel Cancellation Charges) was deducted from one passenger ticker, she also gave me the complaint no. which was 3427712 & suggested me to mail on jyoti.[protected]@bcubeit.com & give her complaint no & passenger trip id after do this your ticket will be cancelled in between 24-48 hrs. I did the same on 30/10/09 at 2:09 pm & 31/10/09 at 4:10 pm too from my e-mail ID ydvrahul.[protected]@gmail.com to jyoti.[protected]@bcubeit.com & also attach the Mr. Dharamveer Agarwal’s ticket & mention clearly that plz cancel only Mr. Dharamveer Agarwal’s journey.
After this process on 2/11/09, I got a SMS on my mobile no [protected] at 17:53:58 his that Rs. 8374/- have credited from my Oxiwallet. At once I called oxitravel Customer care & communicate Mr. Chiranjeet & told him all the matter. He requested me that after 10 min. I will call you back & he called me back and told me your only one passenger ticket has cancelled & Rs. 6150/- has debited from the credited amounts 8374/- and your other 2 passenger’s ticket have safe. I have checked my oxiwallet account & found there were Rs. 6150/- have auto debited from Rs. 8374.
Now I thought that the process was competed & I told my customers that your work was done your ticket has been cancelled.
But the problem has been arised on the Airport Delhi on 5/11/2009 when rest to passengers Mr. RamanLal Agarwal and Mrs. Radha Devi Agarwal (both are Senior Citizens) of Indira Gandhi Airport, Delhi, they Indigo Counter.
Came to know that his ticket has been cancelled. On this problematic situation Mr. Ramanlal Agarwal called me & told me what happen with him. I was shocked. I was cancelled only Mr. Dharamveer Agarwal ticket & why Mr. Ramanlal & Radha Devi suffer then I called again all the executives like oxitravel customer care, oxygen area manager and jyoti kataria & others but all the people did not give me any satisfactory or positive response.
Sir at this situation what can passenger do? He complained only his agents & replied his customer when he also in dark. I did not expect this situation. My customer Mr. Ramanlal again paid 11000/- Rs. Onwards for a new ticket from Indigo counter.
Sir this process my customer has very much disappoint, he suffered mental and financial condition & complained me continuously. In all the matter I paid my customer Rs. 15000/- cash. You can say it’s a fine on a travel agents. I suffered my customer’s negative attitude. He think that I broke his trust but now can I?
When Mr. Chander Customer Executive from Indigo Customer Care told me that the ticket has been online cancelled by Oxitravel on 31/10/2009.
Oxitravel customer care executive include Jyoti kataria misguidance trouble me as well as my customer too, we both feel cheated please take a strong step & tackle out this whole matter.
Now Sir please told me who is responsible for all this matter? Why do I suffer? Please give me satisfactory response otherwise I’ll never trust on your Company.
Waiting for a favourable response.
Attached all detailed:
Oxiwallet transaction sheet
Communication dt-19 sep to 5th Nov 2009
Rahul Yadav
[protected]
Oxiwallet Id[protected]
Oximall Id[protected]
Registered Firm- Gateway Computers
Address- 117/485 Q Block Sharda Nagar Kanpur
I am in unacceptable situation regarding a ticket cancellation process.
Now I tell you in details, which happend with me, I booked a flight ticket for 3 passengers on 19 sep 09 by indigo 6E283, the passenger’s names are Mr. RamanLal Agarwal, Mrs Radha Devi Agarwal and Dharamveer Agarwal. The trip id was 24956 & PNR No VGSMCT. Some how only Mr. dharamveer Agarwal wanted to cancel his journey for this. I communicated with oxitravel customer care on[protected].
I took all the information regarding ticket cancellation like cancellation charges & refund amount etc to pooja ji from customer care. Next day on 29/10/09 she told me that Rs. 850/- (750 Rs. Airlines Cancellation Charges + 100 Oxitravel Cancellation Charges) was deducted from one passenger ticker, she also gave me the complaint no. which was 3427712 & suggested me to mail on jyoti.[protected]@bcubeit.com & give her complaint no & passenger trip id after do this your ticket will be cancelled in between 24-48 hrs. I did the same on 30/10/09 at 2:09 pm & 31/10/09 at 4:10 pm too from my e-mail ID ydvrahul.[protected]@gmail.com to jyoti.[protected]@bcubeit.com & also attach the Mr. Dharamveer Agarwal’s ticket & mention clearly that plz cancel only Mr. Dharamveer Agarwal’s journey.
After this process on 2/11/09, I got a SMS on my mobile no [protected] at 17:53:58 his that Rs. 8374/- have credited from my Oxiwallet. At once I called oxitravel Customer care & communicate Mr. Chiranjeet & told him all the matter. He requested me that after 10 min. I will call you back & he called me back and told me your only one passenger ticket has cancelled & Rs. 6150/- has debited from the credited amounts 8374/- and your other 2 passenger’s ticket have safe. I have checked my oxiwallet account & found there were Rs. 6150/- have auto debited from Rs. 8374.
Now I thought that the process was competed & I told my customers that your work was done your ticket has been cancelled.
But the problem has been arised on the Airport Delhi on 5/11/2009 when rest to passengers Mr. RamanLal Agarwal and Mrs. Radha Devi Agarwal (both are Senior Citizens) of Indira Gandhi Airport, Delhi, they Indigo Counter.
Came to know that his ticket has been cancelled. On this problematic situation Mr. Ramanlal Agarwal called me & told me what happen with him. I was shocked. I was cancelled only Mr. Dharamveer Agarwal ticket & why Mr. Ramanlal & Radha Devi suffer then I called again all the executives like oxitravel customer care, oxygen area manager and jyoti kataria & others but all the people did not give me any satisfactory or positive response.
Sir at this situation what can passenger do? He complained only his agents & replied his customer when he also in dark. I did not expect this situation. My customer Mr. Ramanlal again paid 11000/- Rs. Onwards for a new ticket from Indigo counter.
Sir this process my customer has very much disappoint, he suffered mental and financial condition & complained me continuously. In all the matter I paid my customer Rs. 15000/- cash. You can say it’s a fine on a travel agents. I suffered my customer’s negative attitude. He think that I broke his trust but now can I?
When Mr. Chander Customer Executive from Indigo Customer Care told me that the ticket has been online cancelled by Oxitravel on 31/10/2009.
Oxitravel customer care executive include Jyoti kataria misguidance trouble me as well as my customer too, we both feel cheated please take a strong step & tackle out this whole matter.
Now Sir please told me who is responsible for all this matter? Why do I suffer? Please give me satisfactory response otherwise I’ll never trust on your Company.
Waiting for a favourable response.
Attached all detailed:
Oxiwallet transaction sheet
Communication dt-19 sep to 5th Nov 2009
Rahul Yadav
[protected]
Oxiwallet Id[protected]
Oximall Id[protected]
Registered Firm- Gateway Computers
Address- 117/485 Q Block Sharda Nagar Kanpur
my distrubuter is change plz inform me my new distubuter name address and number my num is [protected]
oxygen — rehage coupons not valid
i have purchesd 2 top up coupens through oxygen outlet the recharge and complained the delear that the coupen is not working and he spoked to the cmpany person in front of me but ther is response and that coupes are not working say incorrect code by bsnl when trying to rechage txn id as followstx:[protected]
cilent phone ktk 220t
tx:[protected]
cilent phone ktk 110t
dear sir /medum
my oxiweb no 41006707.this is showing in-active status of web vendig .i will complent with phone call total 5 times.and also given sms OXIWEB 41006707 .5 times within 2 days.but not responding in your team.pls kindly i request to you very urgent rectified my problum
thainkyou,
from
Metta Rajesh Reddy
VASAVI COMMUNICATION
Higher Principal RMU AP V S Corporation
Client Number 41006707
Phone Number [protected]
Fax Number[protected]@oxicash.in
e-mail [protected]@yahoo.in
Address 8-3-228/12/80/427, Jawahar Nagar Yousufgudda Hyderabad
Status Active
Client Type 2
Entity Type Sales - Dealer
my oxiweb no 41006707.this is showing in-active status of web vendig .i will complent with phone call total 5 times.and also given sms OXIWEB 41006707 .5 times within 2 days.but not responding in your team.pls kindly i request to you very urgent rectified my problum
thainkyou,
from
Metta Rajesh Reddy
VASAVI COMMUNICATION
Higher Principal RMU AP V S Corporation
Client Number 41006707
Phone Number [protected]
Fax Number[protected]@oxicash.in
e-mail [protected]@yahoo.in
Address 8-3-228/12/80/427, Jawahar Nagar Yousufgudda Hyderabad
Status Active
Client Type 2
Entity Type Sales - Dealer
Sir want to surender my oxigen out let becouse I have much problem, I pay registration fee of Rs. 3500/= and also pay for load Rs 2000, I got only Rs.1000, after 20days I got remainining amout,
I harres with this service, I do not want to continue with oxigen, sir I want refund of registratiopn amount of Rs 3500 and and advance payment for load Rs. 4000,
I will very thankfull to you if you turn out from oxigen, please save me
my name is santosh from belgachia metro kolkata-37, mobil no-[protected],
I harres with this service, I do not want to continue with oxigen, sir I want refund of registratiopn amount of Rs 3500 and and advance payment for load Rs. 4000,
I will very thankfull to you if you turn out from oxigen, please save me
my name is santosh from belgachia metro kolkata-37, mobil no-[protected],
i m new user of oximal my user code 71o35343...but the dealer not giving the service proerly. he take the secuirty from me but he did, nt fill the value
sir, I RO shailendra kumar pandey of Belgaum hereby request the authority to take action as distributor of oxigen running the business by ro funds. currency is collected and deposited in bank and again reimburse after receiving currency fron company. Mr deepak [protected] has been requsted to take suitable action for proper feeding to ro but he surreder with no reply as he is getting his salary for fun
sir meri merchant id 11702285 hai mrea oxirail nahi khul raha hai
oxygen — DON'T TAKE OXYGEN SERVICE
Friends beware of this fraud OXYGEN company. Nowadays, this company is looting without any giving information to their customer payment is deducting.See below image as an example............
oxygen — Services &balance not available
I am a customer on oxizen(oximall).My ID NO.36029732,
Our distributors Kalna zone in Burdwan,
there distributors was cancelled,We have not available services.
Please tell me about how we are get your services.
My Email-.bittutelecom.[protected]@gmail.com
mobile no.-[protected]
NO BODY CONTACT ME OR REPLY ME
Respected sir i want distributorship from oxigen services and also banking services, i calling many time to ur help line no or custmer executive, he say me pour sales team will catch u, but still today nobody contact me or ur company T M Mr.Govinda from Kolkota i think so, he not respond my call or reply me.can u help me.
My name J GOURI SAHANKAR RAO
MOB NO [protected], [protected], [protected]
MY MAIL ID gourishankar.[protected]@gmail.com
Respected sir i want distributorship from oxigen services and also banking services, i calling many time to ur help line no or custmer executive, he say me pour sales team will catch u, but still today nobody contact me or ur company T M Mr.Govinda from Kolkota i think so, he not respond my call or reply me.can u help me.
My name J GOURI SAHANKAR RAO
MOB NO [protected], [protected], [protected]
MY MAIL ID gourishankar.[protected]@gmail.com
mai oxigen sai 2years sai juda hu, lakin mera Agreement later nahi mil raha hai mai apne senior(zm) ko kitney bar mail ker kai haar chuka hu lakin koi serious nahi hai, please mera Agreement later bheja jaye ya mera canceld kiya jaye mai bahut tenson mai hu.
JITENDRA MISHRA
(RMU CODE)[protected]
PHONE NO-[protected]
SAHARSA
JITENDRA MISHRA
(RMU CODE)[protected]
PHONE NO-[protected]
SAHARSA