[Resolved] Panasonic India Pvt. Ltd. — Manufacturing Defect and Poor response | |||
Date: October 5, 2010 From, Mr.Anand Tripathi B-406, Kandivali (W) To, 1. The Director Panasonic India Pvt. Ltd. First Floor, ABW Tower, IFFCO Chowk, Sector 25, Gurgaon - 122001, Haryana, India Phone: +[protected] Fax: +[protected] To, 2. The Director Vijay Sales (Head Office) V Mall 3rd Floor, Plot No.707, Next to Thakur Complex, Western Express Highway, Andheri (East) Mumbai – 400025 To, 3. The Showroom Manager Vijay Sales 57/2, S.V.Road, Sai Baba Nagar, Borivali (W) Mumbai - 400092 Dear Sir, Sub: Urgent attention Complaint Ref. No.1010-B020870 - Panasonic LCD This is to inform you that we have purchased PANASONIC LCD 32 x 9 Model No.:110Q10360 dated 16/03/2010 (Sales Invoice no.06-BR03-10SICD 785 from Vijay Sales Borivali west branch. Last 15 days the volume is fluctuating (Every channel) and now last 5 days there is no volume at all as good as mute and picture quality is also very poor. We have complained on dated 2/10/2010 Number: 1010-B020870. Yesterday 4th October service engineer had visited our residence to check the LCD and found that speaker is faulty and it has to be replaced and according to him it will take 2 days to procure the parts. After so many calls to customer care no. 66227722 ringing only, sales executive Mr. Suraj Sharma not receiving the calls and floor managers mobile is switched off where to contact??? I would like to ask as to why a new LCD should have so many defects. My humble request to you, Kindly replace my LCD at the earliest as part require are not easily available. Please find attached here with Vijay sales invoice, Certificate of warranty and email communication with Panasonic India Pvt. Ltd and Vijay Sales. Thanks & Regards, Anand Tripathi Re: Urgent attention Complaint Ref. No.1010-B020870 - Panasonic LCDWednesday, 6 October, 2010 9:21 AM From: "anand tripathi" <[protected]@yahoo.co.in>To: [protected]@npi.panasonic.co.inCc: [protected]@rolta.com, "avinash" <[protected]@yahoo.co.in>, [protected]@vijaysales.com, [protected]@vijaysales.com, [protected]@vijaysales.com, RAVINDRA.[protected]@npi.panasonic.co.in Dear Sir, I am very sorry to inform you that we had not expected such a big blunder from reputed company like Panasonic. I would also like to hear from you on the followings URGENTLY, 1 Mr.Phadke was not aware of the case why ??? 2. After briefing my case to Mr.Phadke it was only then, He informed that he had deputed the service engineer along with the required part yesterday i.e 5/10/2010 but the engineer had not turned up till late evening. 3.Several Calls made to Mr.Phadke and SMS were not responded why ??? HOW YOU ARE GOING TO COMPENSATE THE UNDERSTATED WHO HAS BEEN SUFFERING FOR LAST 5 DAYS, AND I WILL NOT REMAIN QUITE FOR THE JUSTICE. Thanks & Regards, Anand Tripathi I would like to know the --- On Tue, 5/10/10, [protected]@npi.panasonic.co.in <[protected]@npi.panasonic.co.in> wrote: From: [protected]@npi.panasonic.co.in <[protected]@npi.panasonic.co.in> Subject: Re: Urgent attention Complaint Ref. No.1010-B020870 - Panasonic LCD To: "anand tripathi" <[protected]@yahoo.co.in> Cc: [protected]@rolta.com, "avinash" <[protected]@yahoo.co.in>, [protected]@vijaysales.com, [protected]@vijaysales.com, [protected]@vijaysales.com, RAVINDRA.[protected]@npi.panasonic.co.in Date: Tuesday, 5 October, 2010, 12:26 PM Dear Sir, We thank you very much for purchasing our product. We are in receipt of your E Mail Dated 5th October 2010 addressed to our Help Line. We have noted the contents there in. We regret for the inconvenience caused to you. We are sending a reminder to our concerned ASC/Branch Manager of your territory. He shall check the same and revert to your self at the earliet.We have listed the Mobile Number of the person responsible for future communication.Who will assist you to ensure the call is closed. Mr.Ravindra Phadke, Mobile Number: [protected] Should you require any other assistance feel free to contact us. Assuring of our best service attention. Yours Faithfully, For Panasonic India Private Limited Gayathri Executive-Customer Care Best Regards, Customer Care Cell Panasonic Customer Care Help Line Nos: [protected] [ BSNL / MTNL Customers ] [protected] [ for others ] Helpline ID :[protected]@npi.panasonic.co.in anand tripathi <[protected]@yahoo.co.in> 10/05/2010 12:22 PM To [protected]@npi.panasonic.co.in cc [protected]@vijaysales.com, [protected]@vijaysales.com, [protected]@vijaysales.com, avinash <[protected]@yahoo.co.in>, [protected]@rolta.com Subject Urgent attention Complaint Ref. No.1010-B020870 - Panasonic LCD Dear Sir, This is to inform you that we have purchased PANASONIC LCD 32 x 9 Model No.:110Q10360 dated 16/03/2010 (Sales Invoice no.06-BR03-10SICD 785 FROM Vijay Sales Borivali west branch. Last 15 days the volume is fluctuating (Every channel) and now last 5 days there is no volume at all as good as mute and picture quality is also very poor. We have complaint on dated 2/10/2010 Number: 1010-B020870. Yesterday 4th October service engineer had visited our residence to check the LCD and found that speaker is faulty and it has to be replaced and according to him it will take 2 days to procure the parts. After so many calls to customer care no. 66227722 ringing only, sales executive Mr. Suraj Sharma not receiving the calls and floor managers mobile is switched off where to contact??? I would like to ask as to why a new LCD should have so many defects. My humble request to you, Kindly replace my LCD at the earliest as part require are not easily available. Thanks & Regards, Anand Tripathi Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 23 Comments | |||
Comments
Below are the conversation between me and Panasonic. Panasonic is worst company I have experienced.
I will make the name of company bad as possible and not let any body who is near to me.
Dear Mr. Anand,
Phone call from your side still awaited.
Regards...Sukhen Kr. Singh
From: "sukhen singh"
Sent: Mon, 14 Aug 2017 11:34:04
To: "Northzone Helpline"
Subject: Re: V[protected]//LED//VISUAL SPEC//LUCKNOW//R[protected]
Dear Mr. Ananad,
From your mail it seems that you are not serious about the case. If TV is under warranty how you can charge service charges. In span of two month how your prices rises from 19200 to 26080.
Now I have to move ahead .
Regards..Sukhen Kr. Singh
From: Northzone Helpline
Sent: Mon, 14 Aug 2017 11:24:59
To: "[protected]@rediffmail.com"
Subject: V[protected]//LED//VISUAL SPEC//LUCKNOW//R[protected]
Dear Customer,
Good Morning!!
This is in reference to your below email regarding your Panasonic LED TV.
We truly regret for the inconvenience caused to you.
As discussed over phone we got the confirmation that our service engineer visited at your place and found Display panel is broken at your end.
Effectively, the repairs of your product will be carried out on chargeable basis.
The estimated cost of repairs for your Panasonic Product is Rs. 26, 080/-
Request you to provide us your acceptance for the above mentioned charges.
We assure you that we will take all reasonable measures to ensure that the repairs are performed in the shortest possible time with least inconvenience to you.
Assuring you best of our services, always!!
With Regards,
Anand Kumar
Customer Service / North Region
Panasonic India Private Limited
From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: 14 August 2017 10:41
To: Northzone Helpline
Subject: Re: V[protected]//LED//VISUAL SPEC//LUCKNOW//R[protected]
Dear Sir,
I received the below mail on 08th August and today is 14th August. 6 days have passed but there is no reply either by mail or phone, it means you are not serious about the complaint. I will wait more one day and if I do not receive any solution from your side I will move ahead. Already from net survey Panasonic service is worst in India and I will be part of it. From now no one will purchase Panasonic product from my family, friend, relative and colleges.
I am waiting for your reply .
Regards.. Sukhen Kumar Singh
Mobile no. [protected].
From: Northzone Helpline
Sent: Tue, 08 Aug 2017 11:47:09
To: "[protected]@rediffmail.com"
Subject: V[protected]//LED//VISUAL SPEC//LUCKNOW//R[protected]
Dear Customer,
Good Morning!!
This has reference to the below mail regarding performance of your LED TV.
Firstly, we would like to apologize for the inconvenience caused to you.
We are also in receipt of your Email from desk of our top management.
We have forwarded your request to the service team and our concerned team are working on it.
Please Cooperate with us and await for some time.
With Regards,
Anand Kumar
Customer Service / North Region
Panasonic India Private Limited
From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: 06 August 2017 16:16
To: Service Head
Subject: Fw: Complaint regarding repair of LED TV against complaint no. R[protected] dated 8th may and R[protected] dated 2 nd August
Dear Sir,
This is to reference to my below mail, today I have received a call from your service center on my second mobile no. [protected] and call was cut after which I received SMS that your service request no.R[protected] dated 2 nd August has been cancelled due to customer not available / not reachable. I tried to call the same no. but it was not possible. Then call your toll free where I came to know that I have to registered my complaint again. Now new complaint no. is R[protected]. I am unable to understand how Panasonic is providing service support. I purchased Panasonic for peace of mind but it has made my life miserable.
If my problem is not solved in 2 days I will move ahead.
Pls. do the needful so that my problem is solved .
Regards...Sukhen Kr. Singh
From: "sukhen singh"
Sent: Fri, 04 Aug 2017 14:49:52
To: "service.[protected]@in.panasonic.com"
Subject: Complaint regarding repair of LED TV against complaint no. R[protected] dated 8th may and R[protected] dated 2 nd August
Dear Sir,
I have purchase LED TV vide invoice no. 455 dated 02/10/2016 . In month of May 2017 some lining starts coming on the bottom . On 8th may 2017 I call your customer service and received complaint no.no.R[protected] . Your service person visited and informed that LED panel is broken and will not be under warranty .I was on tour and try to make him understand on phone that nothing has happened and I do not know but he do not agree . I received a call from your service center vide mobile no.[protected] for repair of TV. I asked for cost and he informed me Rs.19200. Due to some problem I was not able to get it repaired . In month of June around last week, I again call the same person to get my TV repaired and he informed that cost is Rs.19200 but informed me to call again in month of july after implementation of GST. In July I again called him and he informed Rs.19700 but in between some Mr. Malhotra who said that cost is Rs.29700 . I argue for the cost how it so increased due to GST . He replied that he is in charge of service center and can show me the prices if I want. I donot argue more and cutt the call as he was not talking sensible .
On 2nd August I again call your customer care to raise the complaint and I receive the complaint no.R[protected]. On 3rd August I received call from your service person whose mobile no.[protected] and he informed that the cost is Rs.26600.00 and one moth warranty. I informed him to sent me quote with warranty and payment term. I forward him my mail ID.
In the evening around 5.35PM I received a call from your call center to know the status of my complaint vide no.[protected]. I narrated the above matter to him and he said that may be the person is not knowing the correct price and you will get the quote with correct price and also have conversation with your Lucknow Engineer.
Today morning again I received call from your call center vide no.[protected] to know the status of my complaint . I again narrated the above matter. He took the Lucknow engineer on the line and said me to have conversation. Your call center person was so polite but your engineer was very rude and was taking as I have made complaint against him which i have not done. If I received any call from your call center and they want to know about status of complaint, I have to tell everything.
I have received the quote which I am forwarding the same to you. Now they written Rs 24000.00 for Panel without mentioning HSN code and GST % and GST no. They have also mention service charge Rs.1000.00 with service tax 15% and value as
180 which 18% of Rs.1000. without mentioning SAC code and GST no. of Lucknow. If TV is under warranty how they are quoting service charges.They have not mention the warranty.
Now from above you may have understand my situation. I am in dilemma either to get it repaired or throw it as I am not sure about your services and price. In three months how prices keep changing I do not understand. Due to GST such hike in price will never happen.
I am also working in Multinational company and service head of Lucknow Branch are dealing with scientific institutions and hospitals. Our prices for spares has been reduced .
I request you to please look into matter and solve my problem so that I may get my TV repaired.
Thanking You.
With Best Regards...Sukhen Kr. Singh
Mobile no. [protected]. .
I will make the name of company bad as possible and not let any body who is near to me.
Dear Mr. Anand,
Phone call from your side still awaited.
Regards...Sukhen Kr. Singh
From: "sukhen singh"
Sent: Mon, 14 Aug 2017 11:34:04
To: "Northzone Helpline"
Subject: Re: V[protected]//LED//VISUAL SPEC//LUCKNOW//R[protected]
Dear Mr. Ananad,
From your mail it seems that you are not serious about the case. If TV is under warranty how you can charge service charges. In span of two month how your prices rises from 19200 to 26080.
Now I have to move ahead .
Regards..Sukhen Kr. Singh
From: Northzone Helpline
Sent: Mon, 14 Aug 2017 11:24:59
To: "[protected]@rediffmail.com"
Subject: V[protected]//LED//VISUAL SPEC//LUCKNOW//R[protected]
Dear Customer,
Good Morning!!
This is in reference to your below email regarding your Panasonic LED TV.
We truly regret for the inconvenience caused to you.
As discussed over phone we got the confirmation that our service engineer visited at your place and found Display panel is broken at your end.
Effectively, the repairs of your product will be carried out on chargeable basis.
The estimated cost of repairs for your Panasonic Product is Rs. 26, 080/-
Request you to provide us your acceptance for the above mentioned charges.
We assure you that we will take all reasonable measures to ensure that the repairs are performed in the shortest possible time with least inconvenience to you.
Assuring you best of our services, always!!
With Regards,
Anand Kumar
Customer Service / North Region
Panasonic India Private Limited
From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: 14 August 2017 10:41
To: Northzone Helpline
Subject: Re: V[protected]//LED//VISUAL SPEC//LUCKNOW//R[protected]
Dear Sir,
I received the below mail on 08th August and today is 14th August. 6 days have passed but there is no reply either by mail or phone, it means you are not serious about the complaint. I will wait more one day and if I do not receive any solution from your side I will move ahead. Already from net survey Panasonic service is worst in India and I will be part of it. From now no one will purchase Panasonic product from my family, friend, relative and colleges.
I am waiting for your reply .
Regards.. Sukhen Kumar Singh
Mobile no. [protected].
From: Northzone Helpline
Sent: Tue, 08 Aug 2017 11:47:09
To: "[protected]@rediffmail.com"
Subject: V[protected]//LED//VISUAL SPEC//LUCKNOW//R[protected]
Dear Customer,
Good Morning!!
This has reference to the below mail regarding performance of your LED TV.
Firstly, we would like to apologize for the inconvenience caused to you.
We are also in receipt of your Email from desk of our top management.
We have forwarded your request to the service team and our concerned team are working on it.
Please Cooperate with us and await for some time.
With Regards,
Anand Kumar
Customer Service / North Region
Panasonic India Private Limited
From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: 06 August 2017 16:16
To: Service Head
Subject: Fw: Complaint regarding repair of LED TV against complaint no. R[protected] dated 8th may and R[protected] dated 2 nd August
Dear Sir,
This is to reference to my below mail, today I have received a call from your service center on my second mobile no. [protected] and call was cut after which I received SMS that your service request no.R[protected] dated 2 nd August has been cancelled due to customer not available / not reachable. I tried to call the same no. but it was not possible. Then call your toll free where I came to know that I have to registered my complaint again. Now new complaint no. is R[protected]. I am unable to understand how Panasonic is providing service support. I purchased Panasonic for peace of mind but it has made my life miserable.
If my problem is not solved in 2 days I will move ahead.
Pls. do the needful so that my problem is solved .
Regards...Sukhen Kr. Singh
From: "sukhen singh"
Sent: Fri, 04 Aug 2017 14:49:52
To: "service.[protected]@in.panasonic.com"
Subject: Complaint regarding repair of LED TV against complaint no. R[protected] dated 8th may and R[protected] dated 2 nd August
Dear Sir,
I have purchase LED TV vide invoice no. 455 dated 02/10/2016 . In month of May 2017 some lining starts coming on the bottom . On 8th may 2017 I call your customer service and received complaint no.no.R[protected] . Your service person visited and informed that LED panel is broken and will not be under warranty .I was on tour and try to make him understand on phone that nothing has happened and I do not know but he do not agree . I received a call from your service center vide mobile no.[protected] for repair of TV. I asked for cost and he informed me Rs.19200. Due to some problem I was not able to get it repaired . In month of June around last week, I again call the same person to get my TV repaired and he informed that cost is Rs.19200 but informed me to call again in month of july after implementation of GST. In July I again called him and he informed Rs.19700 but in between some Mr. Malhotra who said that cost is Rs.29700 . I argue for the cost how it so increased due to GST . He replied that he is in charge of service center and can show me the prices if I want. I donot argue more and cutt the call as he was not talking sensible .
On 2nd August I again call your customer care to raise the complaint and I receive the complaint no.R[protected]. On 3rd August I received call from your service person whose mobile no.[protected] and he informed that the cost is Rs.26600.00 and one moth warranty. I informed him to sent me quote with warranty and payment term. I forward him my mail ID.
In the evening around 5.35PM I received a call from your call center to know the status of my complaint vide no.[protected]. I narrated the above matter to him and he said that may be the person is not knowing the correct price and you will get the quote with correct price and also have conversation with your Lucknow Engineer.
Today morning again I received call from your call center vide no.[protected] to know the status of my complaint . I again narrated the above matter. He took the Lucknow engineer on the line and said me to have conversation. Your call center person was so polite but your engineer was very rude and was taking as I have made complaint against him which i have not done. If I received any call from your call center and they want to know about status of complaint, I have to tell everything.
I have received the quote which I am forwarding the same to you. Now they written Rs 24000.00 for Panel without mentioning HSN code and GST % and GST no. They have also mention service charge Rs.1000.00 with service tax 15% and value as
180 which 18% of Rs.1000. without mentioning SAC code and GST no. of Lucknow. If TV is under warranty how they are quoting service charges.They have not mention the warranty.
Now from above you may have understand my situation. I am in dilemma either to get it repaired or throw it as I am not sure about your services and price. In three months how prices keep changing I do not understand. Due to GST such hike in price will never happen.
I am also working in Multinational company and service head of Lucknow Branch are dealing with scientific institutions and hospitals. Our prices for spares has been reduced .
I request you to please look into matter and solve my problem so that I may get my TV repaired.
Thanking You.
With Best Regards...Sukhen Kr. Singh
Mobile no. [protected]. .
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+91 22 2230 1952
No 88, 6Th Floor, Consumer Sales Div, Spic Building Annexe, Mount Road, Guindy, Chennai, Tamil Nadu, India - 600032
View all Panasonic India contact information
Mr. Manish Sharma,
The Director
Panasonic India Pvt. Ltd.
First Floor, ABW Tower, IFFCO Chowk,
Sector 25, Gurgaon - 122001, Haryana, India
Phone: +[protected]
Fax: +[protected]
Subject : Escalation of complain
Trust my email find you in good health !
i want to inform you that i bought a Panasonic Led TV L42A400 on 17-06-14 with three year warranty, since last month my TV is not working, we called the call center number further they have registered a complaint and provided us the complaint number #[protected].
in a couple of day a technician came to our house and said there is some power issue, further he added that the TV is not under warranty, the dealer sold us by giving wrong info. anyhow we followed with the call center number they said that the part is not available in nearby places . the technician team have ordered the part from Chennai. which is on the way to our home .
after a week when the technician came to our house with the part, they tied to fix the TV but unfortunately they said that the panel is not working, we need to change the panel of the TV .
after listing the feedback from the technician we went to the dealer . and asked them to give the warranty card of my TV since they did not gave the warranty card at the time of purchase . but he refused to give the card and said that the bill is only the warranty card and it’s for one year . the dealer made a fool out o[censored]s .
request you to kindly assist us, i need your help to fix the issue ASAP.
and i would request you to take a very strict action on the dealer and the sale representative
the attached file is the sale receipt which he gave at the time of purchase .
waiting for a positive feedback
Dealer contact details :
Mr. Natin +91 [protected]
Value Pluse
GolGhar Gorakhpur
Regards
Mohammed Ahmed Khan
Mobile # [protected]
Gorakhpur, U.P
Inida