[Resolved]  Panasonic - Le8 - LCD TV — regarding faulty service

To, Dated-21/05/09……….
The General Manager
Panasonic-Electronics
Sales & Service Division of India


Sub: -- Failure in commitment, and faulty service.

Dear Sir,
It is a matter of grace concern that an authorized dealer of Panasonic Electronics Mr. Akash Lokwani([protected]) owner of Lokpalza, Lokwani sales Pvt. Limited, Jinsi Road, Gwalior (M.P.) India made different commitment towards the working of product, service of product, features of product and ones before the purchase of Electronics goods but after purchase of goods he failed to provide any of the service and commitment.
On 13th May 09, I purchased a LCD Colour Television of model LE-8 26” (Size) costing around 23500/-& a air conditioner having receipt & bill no.- LPRC- 05/408, Bill Name-Amrit Consultancy of Service & bill amt.of Rs4, 0000.I paid Rs 20000/- by cash & the remaining amt. by cheque at his showroom and he made a commitment that next day all items can reach my home and everything can be installed. But he failed to send the item on next two days ever on continuous enquiry, he failed to give any satisfactory answer even that he behave way abruptly on telephone, his this kind of attitude completely shatterd my trust in the sales & service of product because his this kind of attitude leads to mental depression & bad name in the society because the above mentioned products are gift for someone on the required date & he failed to send the same. This is completely the breach of trust.
After three day he send me goods but some spare parts and accessories are removed from it & till date he has not send the accessories like the hanger of TFT and installation of airconditioner has not been done. The attitude of Lokplaza force me to seek the legal procedure and follow the suit in cosumer forum.
I request you to personally enquiry the matter otherwise I am ready to take the help of consumer forum & stop the cheque amt.of Rs.20000/-.




Thanks Yours Faithfully
MANISH ARORA
(AMRIT CONSULTANCY)
CONTACT NO.-[protected],
-[protected]

To, Dated-21/05/09……….
The General Manager
Panasonic-Electronics
Sales & Service Division of India


Sub: -- Failure in commitment, and faulty service.

Dear Sir,
It is a matter of grace concern that an authorized dealer of Panasonic Electronics Mr. Akash Lokwani([protected]) owner of Lokpalza, Lokwani sales Pvt. Limited, Jinsi Road, Gwalior (M.P.) India made different commitment towards the working of product, service of product, features of product and ones before the purchase of Electronics goods but after purchase of goods he failed to provide any of the service and commitment.
On 13th May 09, I purchased a LCD Colour Television of model LE-8 26” (Size) costing around 23500/-& a air conditioner having receipt & bill no.- LPRC- 05/408, Bill Name-Amrit Consultancy of Service & bill amt.of Rs4, 0000.I paid Rs 20000/- by cash & the remaining amt. by cheque at his showroom and he made a commitment that next day all items can reach my home and everything can be installed. But he failed to send the item on next two days ever on continuous enquiry, he failed to give any satisfactory answer even that he behave way abruptly on telephone, his this kind of attitude completely shatterd my trust in the sales & service of product because his this kind of attitude leads to mental depression & bad name in the society because the above mentioned products are gift for someone on the required date & he failed to send the same. This is completely the breach of trust.
After three day he send me goods but some spare parts and accessories are removed from it & till date he has not send the accessories like the hanger of TFT and installation of airconditioner has not been done. The attitude of Lokplaza force me to seek the legal procedure and follow the suit in cosumer forum.
I request you to personally enquiry the matter otherwise I am ready to take the help of consumer forum & stop the cheque amt.of Rs.20000/-.




Thanks Yours Faithfully
MANISH ARORA
(AMRIT CONSULTANCY)
CONTACT NO.-[protected],
-[protected]

To, Dated-21/05/09……….
The General Manager
Panasonic-Electronics
Sales & Service Division of India


Sub: -- Failure in commitment, and faulty service.

Dear Sir,
It is a matter of grace concern that an authorized dealer of Panasonic Electronics Mr. Akash Lokwani([protected]) owner of Lokpalza, Lokwani sales Pvt. Limited, Jinsi Road, Gwalior (M.P.) India made different commitment towards the working of product, service of product, features of product and ones before the purchase of Electronics goods but after purchase of goods he failed to provide any of the service and commitment.
On 13th May 09, I purchased a LCD Colour Television of model LE-8 26” (Size) costing around 23500/-& a air conditioner having receipt & bill no.- LPRC- 05/408, Bill Name-Amrit Consultancy of Service & bill amt.of Rs4, 0000.I paid Rs 20000/- by cash & the remaining amt. by cheque at his showroom and he made a commitment that next day all items can reach my home and everything can be installed. But he failed to send the item on next two days ever on continuous enquiry, he failed to give any satisfactory answer even that he behave way abruptly on telephone, his this kind of attitude completely shatterd my trust in the sales & service of product because his this kind of attitude leads to mental depression & bad name in the society because the above mentioned products are gift for someone on the required date & he failed to send the same. This is completely the breach of trust.
After three day he send me goods but some spare parts and accessories are removed from it & till date he has not send the accessories like the hanger of TFT and installation of airconditioner has not been done. The attitude of Lokplaza force me to seek the legal procedure and follow the suit in cosumer forum.
I request you to personally enquiry the matter otherwise I am ready to take the help of consumer forum & stop the cheque amt.of Rs.20000/-.




Thanks Yours Faithfully
MANISH ARORA
(AMRIT CONSULTANCY)
CONTACT NO.-[protected],
-[protected]