[Resolved]  Panasonic - Sc (Sa) Pt470 — DVD NOT FUNCTIONING PROPERLY

Address:

South 24 Parganas, West Bengal

I purchased a Panasonic Home Theater (Model SCPT 470) from Sarat Bose Road’s Panasonic Shoppe, as the sales person Mr. Kunal told me that 470 is better than 480 I completely trust him as Panasonic man and bought 470 model but your this system is not supporting most of the CDs (Original), but these CDs are playing normally on other DVDs but PT470 cant read it or some picture is coming in smaller size in my new Panasonic Plazma TV where as other DVDs playing normally (SONY / PIONEER / SAMSUNG ETC) YOUR SERVICE PERSONNEL ALSO SEE THE THING, HE TOOK THE DVD, BUT NEXT DAY(today 20.10.10.) HE CAME AND TOLD ME, PANASONIC CANT SOLVE THE PROBLEM, I ALSO ASKED HIM THAT PLS SPECIFY WHAT TYPE OF DVD WILL PLAY IN YOUR SYSTEM, HE CAN NOT GIVE A REPLY – I LODGED A COMPLAIN ON YOUR TOLL FREE NO 18.10.2010. (Complain No. is 022555).

One people rang me (23.10.2010) and told me that Original DVDs (more than 5 layer) will not work and other DVDs may work if they use REGION FREE REMOTE BUT TILL DATE THEY YET TO DO THAT.
I also asked them (Panasonic Brand Shop) to change the product, but they don't.

IT IS VERY SHAMEFUL FROM THE BRAND LIKE PANASONIC THAT IN 8 DAYS THEY ARE NOT ABLE TO TAKE A DECISION REGARDING A OLD MODEL SOLD BY PANSONIC'S OWN BRAND SHOP, NOT BY ANY RETAILER WHERE AS THEY USE TO TELL IF ANYONE PURCHASE PRODUCT FROM BRAND-SHOP HE WILL BE A PRIVILEGE CUSTOMER - I HOPE THIS TYPE OF 'PRIVILEGE' NO BODY SHOULD EXPECT.