[Resolved]  Pantaloon / Woodland Shoes — Refusal to address warranty for defective product

Hi Sir/Madam,

I have been victimized by the Bhubaneswar branch of Pantaloon retail store, which has sold me a defective pair of Woodland Shoes. After just one day of wearing, the elastic holding the shoe's tongue came off. When I went to avail the said two-year warranty, I was provided with excuses but I remained adamant. Finally the took it for repair and called me a week later. When I received the repaired product, I was shocked to see that they had ripped a thread holding two parts of the shoe's tongue and now it waits to come apart completely. They are now refusing to take it back again for repairs and offering lame excuses that there is no harm in using the shoes as such.

Please ensure that retail marts do not violate the terms of warranty and sell products that are not defective.

Best regards,
Sunil Kumar