[Resolved]  Passport Authority Of Surat — Rude behavior and Denial to queries

Dear Sir/Madam,
I have a complain against people working at Passport office, Bahumadi, Surat. The lady handling everything there was very rude and did not give me any details about the form asked me to come with the filled form the next day. When i filled the form and submitted she rudely said that they need a printed form. Moreover the printed form will be partially printed as some of the data has to be written in the form then why not take the written form itself? Moreover i had to request her a lot to give me some more briefing on the form filling. She almost shouted at me as if I am nagging her for hours.
I did my homework on my part and did go through the passport site by government of India but what is written there and actually asked at the office is totally different and they wont even listen to you. I would like you to take quick action on the people concerned and ask them to be polite as we are the citizens and she is there to help and not just collect the form.