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Paytm.com — Recharge not credited but amount debited from my account

I Mr. Mushtaq R Khan had done mobile recharge of vodafone of Rs.50/- (Order Number: 5854060 Transaction Date: 02-Oct-11 14:02:00) And VideoconD2H Recharge of Rs. 180/- (Order Number: 5612258 Transaction Date: 28-Sep-11 17:16:16) the recharge are not done but payment is been deducted, when I email on [protected]@paytm.com they replied you send the statement. I did it but my amt is not refund. The recharge is done on by mobile no. [protected]
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hi,
ord nbr 6003200. my mobile nbr is [protected] (mtnl).
Recharge not credited but amount debited from my account.So please recharge or refund amt of 50 rs.in my bank a/c. as soon as possible.
Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

We just completed the refund process of Rs. 50 from Paytm side .

Remember, if you do not see this balance in your bank account yet, it is because your bank does not reflect this refund instantly. It may take some days for such refunds to reflect back to your account..

Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may also refer our online help videos at http://www.paytm.com/faq.htm for more details on our refund process.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

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