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[Resolved]  Paytm.com — wrong recharge

I recharged my Idea mobile for Rs 201,(Order Number: 5963316). I used the denomination provided in paytm under Recharge/topup .(in fact the order I received clearly states it is a recharge) Unfortunately the recharge has gone in as data recharge. My mobile phone is not even data enabled , and also your website does not have an option or denomination for idea data recharge. In spite of it I have received the message as data recharge with my talk time remaining the same. Now I am unable to use this amount as my connection is not a 3g connection nor my phone has gprs facility and neither do I use the data services .
I kindly request you to make the necessary adjustments , so that my talk time is recharged instead of data , as this is of no use to me at all as my hand set is basic and does not even have this facility.

I am much pained as I have already sent an email to [protected]@paytm.com and it is since two days and absolutely no reply from them. Their website has no contact address or phone contact number so we have to rely on any reply through email failing which we have no recourse to contact them at all .

So if we have ab problem and mail them, and unless they choose to reply there does not seem any way to contact them or get our grievance redressed .

I kindly request paytm to address my issue and get my problem solved

Regards

Mrs Rama
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.
Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

We regret that your recharge request on Paytm was unsuccessful. This recharge failed because of a temporary technical error at operator end.

Your amount has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

To know more about Paytm Cash you may visit http://www.paytm.com/what-is-paytm-cash.html

Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may also refer our online help videos at http://www.paytm.com/faq.htm for more details on our refund process.

Best Regards,
Paytm Customer Care
[protected]@paytm.com
Thanks so much and sorry for the belated reply. Paytm completly refunded the amount as paytem cash and I am happy with the way they resolved the matter

Rama
I have done a wrong reacharge on [protected] insdead of [protected] pls sir refund it on my id

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