Paytm — False Display on website

Address:Andhra Pradesh

Dear Paytm,
If you dont know how to handle support system, please don't do business and leech money from customers.

Total Email transcript :
Ticket #[protected]
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Q: dayakar reddy, Jul 26 15:41 (IST):
Yesterday i made a recharge using your site for IDEA andhra pradesh circle
with 253 RS - 1GB data/30 days. Recharge went pretty well.
After that i made another recharge with 24 RS for 300 SMS pack and
unfortunately there was no [censored]ing 24 RS pack with idea.
In turn there was another [censored]ing pack with same price which activated 500
mb 2G data and deactivated my 3G data.
Because of your [censored]ing false display i lost my 3G pack.
I don't know what you guys are doing i want my money back.

A : Manish, Jul 26 17:21 (IST):
Hi Dayakar,

I am Manish and I understand that you have not received desired benefits for your recharge. However, the amount of talk time or any other benefit that you may receive for a particular recharge value is controlled entirely by Idea.

Therefore, I would suggest you to use your 500 MB 2G Data, then you'll be able to use your 3G data.

I also understand that it's really a very bad experience that you have faced but we also cannot help you to correct your recharge as correction is also totally controlled by the operator itself.

Therefore, I recommend you to please get in touch with your operator with reference number XXXXXXXXXXX of this transaction, so that they may help you to reverse this transaction.

We have also highlighted in the disclaimer that the plan details provided on the website are indicative and we do not have control over benefits that will be provided by the operator and would be delivered to end user.

We hope this information is helpful and as always, are happy to answer any questions you may have.


Q: dayakarreddy.n, Jul 26 17:40 (IST):
I have already contacted IDEA and they told me that they cannot deactivate 2G pack and activate 3G again.
This happened all because of your site.
Nothing wrong from my side and IDEA side.
You have to fix this, please deposit my cash in my account.
I have done lot many recharges using your site, now i feel like not using it any more.
Freecharge.in is far better than yours.
I want my cash back. I dont know what you guys do.
You should have not put those recharge listing on your site if you are unaware.

Q: dayakarreddy.n, Jul 27 16:45 (IST):
Is there no one who is going to answer my question?
Is this the kind of support you provide.
And do you want me to go ahead and make a complaint on consumer court?

A: Manish, Jul 28 22:38 (IST):
Hi Dayakar,

We understand that you are awaiting resolution for your query. We would like to update you that we are still working on your issue and it could take some more time to resolve and we will keep you posted accordingly.

Thanks for being patient and one of our most valued customer.

I care,
Manish
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Later you guys have deleted my query and acted like nothing happened.
I have again created a support ticket , here is the email transcript.
Ticket #[protected]

Q: dayakarreddy.n, Aug 06 18:42 (IST):
Ticket #[protected]: False display on website

Why did you close this ticket with our solving this?
Do you want me to go ahead and post it on consumer court?
Is this the way you treat your customers?
Shame on you.
I need to re open the ticket and solve it asap by EOD tomorrow.
Or else i gonna make a mess for sure.

A: Hi dayakarreddy.n,

We have received your request, thanks for writing in. You may expect our reply within next 4 hours.

Ticket number is[protected].

If you want to add anything further, you can do so by replying to this e-mail.

We care!
Team Paytm
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I want my money back and i want it to be resolved asap.
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Comments

Dear Dayakar,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no. and alternate contact number.

Thanks & Regards,
Idea Cellular
Dear Dayakar,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Amount of Rs 253 has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.
You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

Should you require any other assistance, please send us a mail at [protected]@paytm.com.

Best Regards,
Paytm Customer Care
[protected]@paytm.com
Thank you for the refund.

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