[Resolved] Paytm — No refund received against unsuccessful online recharge | |||
I tried to recharge my Tata photon plus from paytm website and one of the amount listed to recharge was of Rs. 999. I selected that and submitted all details of credit card but recharge was unsuccessful. I had read similar complaints for this site some time back but I thought to try it once and sadly I also experienced the similar fate. Money was deducted from my account and now paytm says that it takes around 21 days to refund to my bank account. This is rubbish, I have been using many sites for online shopping and it never took more than 3 to 4 days for any refund in case of similar unsuccessful transaction. In addition to this they do not have any customer care number on which we can call and check. I do not know the way forward, how to get my money back. There is one option of going to consumer court against this site, any other suggestion? Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 12 0477 0770 [Head Office]
+91 12 0306 2244 [Support]
B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.
Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!
Please let us know the mobile number and the recharge amount that you had tried on Paytm.com and mail it to [protected]@paytm.com so that we can check the details of your transaction and resolve your query.
Should you require any other assistance, please send us a mail at [protected]@paytm.com.
Best Regards,
Paytm Customer Care
[protected]@paytm.com