[Resolved] Paytm — UNSUCCESSFUL MOBILE RECHARGE AND AMOUNT REFUND | |||
On 12th july, 2012, i had three consecutive prepaid recharge transaction of Rs.333 each for the mobile number [protected] from www.paytm.com website. But unfortunately, the mobile recharge has been failed and Rs.999 debited from my SBI account no. #########8455. Please refund Rs.999 into my account as soon as possible and revert back for the same. Please find attached snapshot of the transaction failure and order number. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
It is about 5 days for the transaction failure but your refund process isn't work. My bank statement is regularly updated but no amount is refunded till date. Please check at your end and process as soon as possible.
Ankit Gupta
Ankit Gupta
Dear Customer,
We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.
Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!
It may take few working days for the refund to reflect in your bank account but the actual number of days that the bank may take to reflect the refund in your account may vary from bank to bank and is beyond our control.
In case of any delay in receiving the refund amount, we would suggest that you get in touch with your bank.
Best Regards,
Paytm Customer Care
[protected]@paytm.com
We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.
Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!
It may take few working days for the refund to reflect in your bank account but the actual number of days that the bank may take to reflect the refund in your account may vary from bank to bank and is beyond our control.
In case of any delay in receiving the refund amount, we would suggest that you get in touch with your bank.
Best Regards,
Paytm Customer Care
[protected]@paytm.com
It is about 20 days for the transaction failure but your refund process isn't work. My bank statement is regularly updated but no amount is refunded till date. Please check at your end and process as soon as possible.
I mailed at [protected]@paytm.com several times but the company is not responding to my mails and still not get my money back. This is not the way of pursuing the online business, this is absolute case of fraud as per the IT act.
Don't underestimate customer's patience...!!!
Ankit Gupta
I mailed at [protected]@paytm.com several times but the company is not responding to my mails and still not get my money back. This is not the way of pursuing the online business, this is absolute case of fraud as per the IT act.
Don't underestimate customer's patience...!!!
Ankit Gupta
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MOBILE RECHARGE — For unsuccessful Transaction
My mobile recharge for Rs.100.00 transaction on paytm was unsuccessfull on 19.05.2011. Kindly recharge again the same. Order No. 1630019.Mob.No.[protected]