[Resolved] Paytm — very poor customer service | |||
Dear sir, I am really finding problems with your paytm website as well as with your team while using it. 1. On 10th September 2012 – Rs. 169/- added to paytm cash wide ref. no. 48581574 2. On 10th September 2012 – Rs. 69/- recharged [protected] vide ref. no. 48581833 3. On 10th September 2012 – Rs. 50/- recharged [protected] vide ref. no. 48582071 4. I have utilized Rs. 119/- only out of paytm cash. 5. Remaining Rs. 50/- where it went?. ( Paytm have taken my Rs. 50/- ) on 1st October 2012 – Rs. 50/- recharged [protected] vide ref. no. 50862003 and Rs.50/- recharged [protected] vide ref. no. 50863980. But the message for transferring cash from bank received in my mobile. Recharge not happened till date. Now a days, I am really fed up in using this PAYTM website portal. I have already lost Rs. 50/- last 2 months back. Now it becomes continues from last month Rs.50+50+50 = Rs. 150/-. I have repeadetly written for asking my refund instructions vide your ticket no.[protected] dtd. 17.09.12,[protected] dtd. 20.09.12,[protected] dtd. 28.09.12 and mails. Receiving the request as a nice and deleting as a mice. I am really frustrated. Regards M.Balamurugan [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Sir,
I added Rs.50 to Paytm cash (Order no.[protected] Later I recharged with Rs.10 (Order no.[protected] and also received a mail stating I have Rs.40 remaining in my Paytm cash. But next time i logged in it showed that i did not have any Paytm cash left. Kindly look into this issue.
Regards
Chidambaram
Mail Id: chidu.[protected]@gmail.com
I added Rs.50 to Paytm cash (Order no.[protected] Later I recharged with Rs.10 (Order no.[protected] and also received a mail stating I have Rs.40 remaining in my Paytm cash. But next time i logged in it showed that i did not have any Paytm cash left. Kindly look into this issue.
Regards
Chidambaram
Mail Id: chidu.[protected]@gmail.com
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+91 12 0477 0770 [Head Office]
+91 12 0306 2244 [Support]
B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.
Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!
Your money Rs. 50 has already been refunded to your Paytm Cash balance. You have used that Paytm Cash to pay for your other recharge on Paytm.com of Vodafone.
Please note: If your recharge fails on paytm.com your money gets refunded directly into your Paytm Cash balance. This way you do not need to wait to receive the refund in your bank account. Paytm Cash is your own money which you can use to make payments on paytm.com without requiring you to enter your bank details on paytm.com all over again.
You always have the option to transfer Paytm Cash to your credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.
Best Regards,
Paytm Customer Care
[protected]@paytm.com