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[Resolved]  Personal Loan — Redemption Statement

I have a personal loan account with Barclays since December 07.
First of all, I had requested for a tenure of 5 years but the bank gave me a term of 1 year which led to a big EMI. The option given to me was either take the 1 year or cancel the loan. I was promised a loan in 7 days but got it only after almost a month so I took up the loan.
Last month I called and asked for a redemption statement to clear off the loan which I was promised will come in 7 days but it has still not been posted to me.
The 1st question that would arise is why I have not called the bank again - THE ANSWER IS - THE IRRITATING NUMBER PROVIDED 6000 7888 DOES NOT WORK PROPERLY.. When you dial, there is just half a ring and then an engage tone...
It is the most pathetic bank I have banked with and will never in life recommend it to anybody..
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Aug 14, 2020
Complaint marked as Resolved 
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