[Resolved]  Philips Blu Ray Player — Authorized service center in Adyar, Chennai not responding properly

Address:

Chennai, Tamil Nadu

Hi,
I've given my Philips Blu Ray player for service on 11th July 2012 to Philips Authorized service center in Adyar, Chennai. My player is in Warranty period. Below are the details of the service center and work order number,

Address of the service center : Authorized Philips service center, M/s Clarity Electronics Adayar, No. 13, second main road, Kasthuribai gandhi nagar, Adayar, Chennai - 600 020.

Work order no. : [protected]
Date : 11/07/2012

After following up continuously, they said the spare parts has not been arrived from Pune for almost 3 weeks. Later they said the order has been cancelled and placed a fresh order to get the spare parts. When I called last friday (17th Aug, 2012), they said the parts has been arrived and they need 1 day time to verify the system. When I called yesterday (21st Aug, 2012), they said the spare part had some issue with video output hence they placed an order again.

I've lots of Philips product at my home. I regret to have them now. I really pizzed off with the way the service center is responding.

Since my product is in warranty, I would like to get a replaced for the player with a brand new one. Please help me on this.

I've attached the service letter here for your reference.

Thanks,
- ARun.