[Resolved] Philips DVD Player 3046 — very bad performance
I am an engineer in HAL, Nashik Division. I purchased a Philips DVd player 3046 in Nov,2006 from Mayur Enterprises, Ojhar, Nashik. Just after 5 months problems started in the player. The reading/loading of CDs, DVDs became slower gradually. First it stopped reading DVDs, although it was reading the VCDs & MP3 CDs, but with a long delay. During this it completed 6 months life. When i complained to my dealer he said that the warranty period was over and i can't get the free service. After 1-2 months the player was totally unable to read any CDs. Now the Dealer says Company/service centre will charge for the repairing which may go from Rs.1000 to Rs.2000. What i will do now, i am frustrated. I was using it hardly 8-10 hours a week and used to keep in dust free environ. If within a year I have to spend thousands on a reputed brand piece like philips, then why to purchase branded. I have seen local pieces giving excellent results at least for more than a year with operating time of 5-6 hours a day. I also own a Philips 3 VCD/MP3 changer,V-39, 1200W system since 7 years. It's good, lens replacement came after 4 years & it was on for 5-6 hours daily. My father had a Philips TV and now a DVD player also. So i had a great faith on Philips, but all lost after this 3046 DVD model. Now I started thinking that why didn't i go for LG or Samsung. I almost determined myself that not to purchase (or suggest anybody) anything from Philips if my set is not given free service.
I dont know if this matter will go to the right hand/person or authority, let hope for the justice & the company will do the needful.
Plz reply atleast.
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Aug 13, 2020Complaint marked as Resolved