[Resolved]  Philips DVD Player 3046 — very bad performance

I am an engineer in HAL, Nashik Division. I purchased a Philips DVd player 3046 in Nov,2006 from Mayur Enterprises, Ojhar, Nashik. Just after 5 months problems started in the player. The reading/loading of CDs, DVDs became slower gradually. First it stopped reading DVDs, although it was reading the VCDs & MP3 CDs, but with a long delay. During this it completed 6 months life. When i complained to my dealer he said that the warranty period was over and i can't get the free service. After 1-2 months the player was totally unable to read any CDs. Now the Dealer says Company/service centre will charge for the repairing which may go from Rs.1000 to Rs.2000. What i will do now, i am frustrated. I was using it hardly 8-10 hours a week and used to keep in dust free environ. If within a year I have to spend thousands on a reputed brand piece like philips, then why to purchase branded. I have seen local pieces giving excellent results at least for more than a year with operating time of 5-6 hours a day. I also own a Philips 3 VCD/MP3 changer,V-39, 1200W system since 7 years. It's good, lens replacement came after 4 years & it was on for 5-6 hours daily. My father had a Philips TV and now a DVD player also. So i had a great faith on Philips, but all lost after this 3046 DVD model. Now I started thinking that why didn't i go for LG or Samsung. I almost determined myself that not to purchase (or suggest anybody) anything from Philips if my set is not given free service.

I dont know if this matter will go to the right hand/person or authority, let hope for the justice & the company will do the needful.

Plz reply atleast.
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  7 CommentsShareTweet


I agree.. its been 6 months after I purchased the said player that I started getting DVD reading problems.. now the dvd reading is very slow and sometimes does not even work.. but works fine in the other Philips DVP2160(2yrs old) or somethin. as far as divx is concerned, it works well. Even clean(fresh after burn) dvds have problems so the problem is with the lens and the Philips company issuing such a poor player.. blame them!!

go purchase a BIG player and not a slim factor one such as this one from philips.
I am also having the same DVD. The complaint was similar. The authorised service centre estimated replacement of lens at Rs.1300 for which we can easily get unbranded DVD which will work for nearly two years without problem. I think the model DVP3046 is failure model. Had it been in USA they would have given replacement.
I agree that philips products should never be purchased.Eleven months after purchasing the DVP 3046, it stopped working and the lens had to be changed. This is in spite of my taking the utmost care of the set like covering it to prevent dust getting in. A year later I found it taking 4 to 5 minutes just to load a DVD, though it would read Divx disks without any problem. Years ago I had purchased a Philips CD player which gave trouble and had to be serviced every year. It is a shame that the company that invented the CD player turns out such crap. Better to go in for Samsung or LG equipment.
Same problem with my Philips DVD player 3046.

Given problem of NO DISC since purchase.

Even I have given this for repiar during warranty, the problem of NO disc is not resolved.

I am also frusted with PHILIPS now.

I think Philips is not careing the customers.

If thsi model is having the problem, philips should have replaced me with other better model, when I loged the complaine during warranty.

Anil Kharche

Philips DVD Player — repair of the DVD player within warranty period

I had purchased a Philips DVD player in January,2009 in Pune. In september it stopped working suddenly. I called up the customer service. They sent a technician. He came and took the player saying that he would fix it and bring it back in 2 days. Its been 15 days now and the the player is still with the Phillips guys.I have been calling them up for teh last one week but not getting any confirmation as to when would it be delivered back. They always say that they would call me back but never do so. Having bought Phillips DVD player is turning out to be a nightmare. Please help me on this.
Please contact the Philips Consumer Care Centre at[protected].

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