[Resolved]  Philips / LCD TV - 32ta2800 / 98 — SCRATCH MARK ON SCREEN

Model Category : TV

Model number : 32TA2800/98
Date of purchase : 01/21/2008
Serial number : CQ1A[protected]
Enter your comment here : The above model with Sl. No. as mentioned was purchased from Great Eastern Appliances Pvt. Ltd. – 290 G T Road, Kaziapara More, Howrah – 711102 on date mentioned above. It was showing problems in some channels (sounds were coming abnormally later than the picture) . It was reported several times during last 3 months through the dealer and finally the Philips Service centre located Philips Service Centre at: 134/2 Mahendra Bhattacharjee Road, Howrah – 711104 (concerned persons Mr. R Mondal, Mr. Somnath De) took the set to their place on 8/11/2008 and was returned to us on 12/11/08 but with Scratch Mark / Rubbing on screen at Service Centre. Again it was complained on 12/11/08 vide complaint no. 4186. The service centre promised to solve the issue by taking it up with PHILIPS Company but till date matter remains unsolved. As you can see warranty period will expire very soon and Philips as a company should not avoid taking responsibility to rectify or replace the set. We want urgent action immediately because we believe PHILIPS is a reputed company WORLDWIDE. Subrata Samanta

Title : Mr.

Last Name : Samanta
Middle Name : -
First Name : Subrata
Street name : Thanamakua (West), Natunpara
Street number : P.O.-Danesh Sekh Lane
Post Code : 711109
City : HOWRAH
Country : India
E-mail address : [protected]@wpil.co.in
* Telephone : [protected] /[protected]
Alternative number : [protected]
* Call back preference : Any day, Morning
I am unable to receive phone calls : No


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Initial complaint made on 5/10/2008

Reported over phone on 08/12/2008 at 1:07 PM
Complaint no. 45817
(By phone call to Philips Customer Care[protected]

Reported over phone again on 11/12/2008 at 10:14 PM when I was promised to be called back within 4 hours but nobody called up.

Please tell me how I can get redressal? Why a company like Philips will not attend to customer complaint even for costly equipment?

Subrata Samanta