Dear Sir,
I was purchased a DVD Player Model No. MCD 288/ 98 from Sunderam, Gumanpura Kota on 11.01.2009, this set required to repair twice during warranty period, thereafter it again given to Service Centre " Prachi Electrocare Kota, due to problem lens was not reading the disc, they demnded Rs.1150/- which we had paid, they repaired lens but creat another problem that Sound System and Remote not functioning. We had immediately given the set to the service centre kota, they checked and advise us to leave the set for repairing, it was March 2010, since then they are not repairing the set, even 5 months over, our set is with service centre, they are doing experiments with the set, due to that, problems reached at extream, Now Service Centre KOTA Further Demanding Rs.2624/- more as reairing charges,we had lodged over mobile/ phones with Service Head of Rajasthan and Toll Free No. [protected] on 23.08.2010 and on their Website also, thereafter we are enquiring about our complaint regularely, but we had not received any response.
Sir, set was not reapired even payment of Rs.1150/- by us, now Rs.2624/- more they are demanding, why we should pay for mistakes created by service centre.
Sir,
Please help us in the matter, and suggest to the company to replace the set, as set has has been damazed by the Service Centre Kota.
We seek your kind co-operation in this regard.
Thanks
M L Verma
310, Basant Vihar,
KOTA ( Rajasthan)
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