[Resolved]  Pizza Hut — Behaviour, Food Quality, Lying etc

Pizza Hut will NEVER be getting my business, my friends business or anyone in my jobs business (Music industry). I have traveled around the world, have ate at NUMEROUS Pizza Huts all over the place, and low and behold, where I happen to be "Stationed" for my job at the moment in the USA is the WORST service, attitudes and food I have ever gotten from ANY Pizza Hut. The store number is "4320".

It was on the night of 17, January 2012 around 20hr ( 8PM ). My other half called the only Pizza Hut in this area that will deliver to my house. We have had a Horrible experience once before from this store, but had a bread stick craving and ended up wanting to place an order of just bread sticks (which we did in the past) and we had no issue at all, even though it was just one order. I probably did this order 3-4 times without ever getting any hassle even though the order was under the $10.00 delivery minimum, and we live close to the store.

The second time we ever ordered from this store, we had a massive issue from this store. It took them 3x delivering and 2 1/2 hours later to get an order of a "P. Zone" (Stromboli) and an order of bread sticks. The original time they came to the door to give us an order, the food was cold and under-cooked. The dough was cold and raw, the ingredients were cold and the bread sticks also under cooked and cold. We waited over an hour to get this kind of slop. We had to call the store where they said that they would re-do the order then send it back out. The second time that the food came to the house, it was still the SAME problem. So, we called the store, once again, and had to wait to get our food.....again. This time, we just had them send a Pizza and the bread sticks. 2 1/2 hours after placing the order, we FINALLY got an "alright" pizza and bread sticks that were nothing to talk about. But, at this point, I was starving (it was also around 22.30 by this time) so I just sucked it up and ate the little bit that I could....mainly ignoring the quality of what I was eating.

On 17, January 2012, I had another bread stick craving, so thought that as a little side-treat, I would order myself some. We had a younger female answer the phone that had the typical teenage/early 20s attitude of todays society. Short, rude, inconsiderate, etc.....typical teen attitude. It got so bad, we just asked to speak to the manager on duty. Well, this really did not do the trick at all. The manager happened to be yet another one of these (maybe) in the early 20s attitude. He was insisting that I either get over the $10.00 minimum charge or else, especially with the tone he used,,,(which I will not and do not accept or take at all)...I do not get my order. After arguing with him for around 10 minutes or so, I had to order 2x orders of bread sticks.

After we finally waited 55-60 minutes for bread sticks, and for someone to drive under 2 miles to get to my place, who had a nasty attitude and was mainly 1 step away from brain-death... (mind you, this is Des Moines, Iowa. This town is DEAD. No traffic, nothing ever gets that busy etc.) I take a bite into the first bread stick to find it cold and raw on the inside but rock hard on the outside. The sauce that I got may have been red dyed, water with mild flavour. Of course, we immediately called back to tell them what was going on regarding the issue. A younger man answered the phone and had a decent attitude. He told us that he would get another order out to us A.S.A.P.

We got our order in around 25 minutes. We had a different driver, who was polite, and had warm bread sticks, that were cooked, and sauce that actually tasted like Pizza Hut sauce.

The problems do not end there.

We tried to call corporate, but they were closed for the evening. I ended up on the Pizza Hut corporate website and wrote them an e-mail explaining what was going on about this issue and that we had had other issues with this store in the past. I, of course, explained the situation in full with as many details as possible. I gave them 2 mobile numbers for them to call along with 2 e-mail addresses for them to contact myself and household through. What did we get back.......Nothing.

I wrote to them again and again (ended up to be 5x-6x over) and never any response, negative or positive. Come today, we finally got hold of someone via phone. This "customer service" rep. right away was trying to get personal information asking for name and phone number associated with the complaint. He asked if he could have a moment to look up in their computer systems about the past complaints that had happened. Then, he asked if he could put on hold. The answer immediately was "No". (Getting put on hold with these companies is a great way to make you sit and wait, get brushed off, and to just sit there with dead air until you get cut off. They TRY to get rid of people and issues, but it does not work with us). He asked if we could just sit while he put the phone down but no longer get put on hold. So we waited for him to look up the information and pick up the phone once again. He left me sitting on the phone around 10 minutes of what sounded like "Dead air". We called the reps name in a louder voice to get his attention to see what was going on. That is when he came back to us and told us that he saw the other complaints that we had made regarding the complaint for 17, January. He then proceeded to tell us what "alleged" action was taken on the complaint, and we had to stop him half way through, since we noticed we were getting told one HUGE lie. I was told that an attempt to contact me had been made and a message left on the voice mail when I supposedly did not pick up the phone. We explained to him that we had never gotten any phone call or contact of any kind. If they had called, it would not of only shown up on the mobile that there was a missed call, but also that a voice mail was left. Plus, our voice mail gets checked numerous times a day. They never called. Best part is, a MANAGER supposedly called. The "customer service" guy says that he believed what we were telling him and that he is going to forward my complaint (If it happens, we will be completely shocked) further up the Pizza Hut management food chain.

If we actually get this call or not (I am guessing not), only time will tell. We will NOT give up on this matter. This is not "customer service". This is NOT how you handle an issue in ANY field. This will NOT be left until proper measures get taken. ( I would love to see at least the girl who originally picked up the phone fired....doubt it will happen). More than likely, we will be offered free food (which I do not want. Especially since 99% of the time, I only eat health foods. This was my one little treat to myself that I take once-in-awhile).

If anyone has to come, or lives in this state of Iowa (Unfortunately), STAY AWAY from most Pizza Hut stores. Issues happen in most stores in the mid-west than I have ever heard of anywhere else on the globe. This now seems to be the sickening "norm" for people who happen to be in these type of jobs / positions. More people need to call, and keep calling, about these issues that go on, and do not stop until the complaint is acknowledged and taken care of the best and fullest way it can be. It would be nice if it would teach the companies and the employees that bad service, bad food and nasty attitude employees are NOT acceptable nor will be tolerated in any form or fashion. Good, true and real customer service is a thing of the past and highly needs to come back. Unfortunately, with what is out in the World today, I do not see this happening any time soon.