[Resolved]  Pizza Hut Sector 20 Dwarka — Delay in food delivery & Unhealthy

Address:

South West Delhi, Delhi

Hi,
We ordered pizza yesterday from Pizza Put in Sector 20 Dwarka @ 8:30 PM. We also had a coupon which said that if we ordered one medium pizza then the other would be free. This was an insert we got in yesterday's morning newspaper.

Firstly, the person who took the order did not understand the offer and was confusing us by saying that he is not sure whether any such offer has been offered by pizza hut. Then my wife read out all the details mentioned in the pamplet only then he took out order and we were told that the pizza would be delivered by 09:05 PM.

When the Pizza didn't not reach us by 09:30 PM, my wife called up to findout why is the delay? No one had any idea and instead we were told that he would call us back after 5 minutes.

No one called even after 20 mins. Again we called & got the same answer that he will check & come back to us but no one called back. Meanwhile the time was 10:00 PM & we had still not received our order.

At 10:05 the order reaches our door & to our surprise we find the Pizza cold & unhealthy (there was dirt & loose particles) in the pizza. Moreoever the pizza's size was reduced. It din't look like a regular medium size pizza.

We returned the pizza as it was not in a state to be consumed.

I would urge you to close this joint with immediate before it spoils people with bad quality food.

Regards,
Bhaskaran Subramanian