Planetm — Cheated with 2nd hand mobile- 2 customer invoice for same mobile | |||
I purchased a Sony Ericsson W205 mobile from PlanetM store, #29, KSRTC Layout, Utharahalli main road, Bangalore with following details on the store invoice(bill) TIN NO- [protected] Inv#: 3758 Date: 26/09/2010, 8:20 PM Cashier: Govinda Customer Name: Rojalin Behera Customer ID[protected] EMEI: [protected] When I went for repair to the Sony Ericsson service centre my data could not be entered and when I complained the same in the PlanetM store where I purchased the mobile, They gave me another bill to show in the service centre with following details TIN NO- [protected] Inv#: 3475 Date: 13/09/2010, 6:46 PM Cashier: Govinda Customer Name: raju a. Customer ID[protected] EMEI: [protected] I doubt for same mobile with same EMEI number there are 2 invoice receipts issued by the retailer. My date of purchase being 26th Sep, 2011 which is 13 days after the mobile is registered in sony ericsson site I feel like cheated. I am doubtful that I have been issued a second hand mobile with duplicate seal. I have both the store invoice receipts present with me in original. Please help me in finding the solution of my problem and approach to complain against the store regards, Dibya ranjan Behera [protected] [protected]@gmail.com Was this information helpful? | |||
 3 Comments | |||
Planetm — staffs do not bother about customer service
Dear sir I have purchased a mobile phone of Nokia5130 about 15 days ago from planetm(near 22godam, jaipur) & just after 4 days of date of purchase its screen got damaged and I gave it to planetm to fix the problem the lady on desk told that it will be repaired within 2-3 days and about payment I will inform you in the evening but i did not receive any call from her finally i called them after 3 days they told me it will take 2 days more and again i called them and now they are saying it will be repaired when you will pay in advance. I have been telling them that I am living in the hostel and I am not able to talk to my parents please make it fast but this kind of service they are providing at planetm, the lady named richi told me I am not your servant, I want to ask is this the vision and mission of planetm, I think they are spoiling the image of planetm and getting payment for that, please help me out........Thanks
Vandana Verma