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[Resolved]  PNB — online banking irctc

hello,
i kapil babbar opted to book my train ticket through irctc which costed me 315. but due to connection problem or server malfunction i could not book one. but my payment got deducted twice (315+315). when i later complained i was told transaction will reverse back within 72 hrs. i got my money back but they have deducted service charges.
why should i pay a service charge when i have not availed any service????
when i called pnb regarding it they told me they have not deducted any charge they provide online ticketing free of cost, it is irctc that has deducted charges. and when i call irctc they are saying it is pnb that has deducted service charges.....
what to do???
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Complaint marked as Resolved Aug 14, 2020
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    Punjab National Bank [PNB] Phone
    +91 11 2610 2303
    +91 12 024 9000
    +91 11 2575 5535
    Punjab National Bank [PNB] Address
    7 Bhikhaiji Cama Place, New Delhi, Delhi, India - 110607
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