[Resolved]  PNB Housing Finance Ltd — Refund of Processing Fee.

R/Sir,

Mr. Shabi Khan, Sales Manager, PNBHFL, Sector-18, NOIDA contacted me for a housing loan which was not sanctioned. I issued a cheque for ` 3371/- to PNBHFL which is supposed to be encashed, once the loan was approved. But they had encashed the same without sanctioning the loan & without my permission.

Despite of my contacting PNBHFL (Shabi Khan, Sales Manager on Mbl: [protected] & Customer Care) for the last 2 month, I have not received the amount back. I have all the e-mails with me where they have accepted that the loan was not sanctioned and the refund will be made. Upon contacting Mr Shabi Khan in Nov-Dec-Jan, Whereas, now he has refused by saying that you have approached customer care take the refund from them. He even refused to meet.

It seems that PNBHFL is a company where they do not earn from the business but from these kind of means.

Thanks,

Your Sincerly,

(Yogesh C. Parasher)
#[protected]
e-mail: [protected]@yahoo.com

You are very true, pathetic experience with PNB HFL

Tarun

I have the same experience.

I had already identified the property and applied for the loan to PNB (Pune), I had upfront provided the properties documents (deed, society share certificate copy etc.) while filling the loan application form with around 5 thousand Rs check (as 50 % processing fee). Now they are saying my loan has been approved but they will not finance the loan on my selected property (they even refused to give me the reason why) and I need to search another property. Now I got the loan on same property by ICICI bank (disbursed as well) but PNB just not refunding my 5 thousand rs (the agent even not picking my phone).

This really pathetic, I agree PNB seems to be making money by this type of fake things.

i have also the same experience .i got call from PNBHFL regarding home loan .i have selected the property to buy and pnbhfl says that that property is approved from their bank pl provide documents.i have provided documents along with cheque of rs 3371/ and all verification has been done no. of times. and till date no information from pnbhfl.and also cheque has been cashed by pnbhfl.i have contacting from last two months but there is no response from them.

This really pathetic, I agree PNB seems to be making money by this type of fake things.

My name is Ramesh Gholap I applied property against loan with pbn housing finance limited, I am transfer loan to pbn, all the details and documents provide your staff name Ashraf form Vashi Branch Navi Mumbai he is committed discussed with me processing money is refundable for amount 5900 and 12800 is not refundable I am agree and documents submitted form Ashraf and 9 days your staff call me Name Ganesh Shrama form Vashi Branch he ask for me my few documents is pending I am discuss with Ganesh Sharma I am provided documents in week today date 31.08.17 my bank account amount is deducted 5900 without information for me, in day I am discuss with Ganesh Sharam my one more documents is pending my side so why amount is deducted for bank, I am call Ashraf why amount is deducted, ashraf told me I am resign this company pnb he ask contact to Ganesh Shrama i am call Ganesh Sharam he is told my application form is rejected, I am confuse because I am discuss with Ganesh Shrama my one documents is pending so why amount is deducted 5900, Ganesh ask me please co-ordinate to asharaf, I am told ganesh ashraf Ashraf is resign, So ganesh is shouting for me the amount is not refundable. I am discuss with Ashraf please return my processing fee, ashraf provided this Senior Person number, I am discuss with senior person Name Chandra Pratap form Vashi Branch he ask for me processing fee not refundable, I am told Chandra pratap I am discuss first meeting Ashraf Processing fee is refundable and secondly my documents is rejected so why not refundable my processing fee. Please return . my processing fee.i am write mail but there is negative reply, so please action this company, this staff so lazy, unhelpful not reply properly.

Dear Sir,

My name is R.Vaitihyanathan from Chennai, Doing a small Business, applied for LAP at your Chennai, Whites Road Branch providing all the documents, after scrutiny my documents they said i am eligible for 15Lakhs LAP, hence they asked to pay the processing fee for the further action. I have paid a processing fee of Rs.11, 800/- with commitment of refund if the loan is not processed. Thereafter i got a message stating that my loan is processed. after that Inspection of my business premises, Audit and Panel valuation were done.

After that i was trying to contact your representative to know about the loan status over phone, he always neglecting my phone calls when i send the SMS he replied " I will call you later" .. but he didn't... Later I log in thru your PNBHFL website..application tracker ...i got a message on the PNBHFL website that my loan is declined. I don't know the reason. And your Representative is not informing me the status yet.

It's very unfair. Hence hereby request you to refund the processing fee at the earliest.

My Loan Application ref no, is : NHL/CHE/0917/431013

Regards

Vaithiyanathan
Mobile No.[protected]

Sir, My reference is REF/HOU/BBSR/0318/510913 dt.29.3.2018. Loan sanctioned on 31.03.2018. I had submitted the requisite processing fees, etc. All the documents were also submitted. After a long gap they told that very soon that I am getting the loan disbursed. Several assurance were given me like tomorrow, day after tomorrow and two days after or in the next week. Lastly, when I met personally in the office, they told that due to technical verification report, your loan amount can not be disbursed. No written document is given me regarding disqualified. I became astonished, asked and argued that several times you told me that your documents were verified and found OK, no problem to get the loan. Again they suggested me that apply for LAP and advised me to deposit Rs. 5900/- for processing fee. A number of telephone calls I received for LAP. But I am in doubt whether there is any hidden charges taken by the branch officials or not. Please confirm me. I request your kind honour to enquire about my loan case and give in writing that why I became disqualified for getting the loan amount. Or else, I feel that PNBHFL is a company where they do not earn from the business but from these kind of means. Thanking you Sir,

Yours sincerely,

Prasanta Kumar Behura
REF/HOU/BBSR/0318/510913 dt.29.3.2018