[Resolved]  PNB — Regarding Bank Services & charges

Address:

Dehradun, Uttarakhand

Dear Sir,
I have complained about below mentioned facts earlier on August 2012, but I have not received any reply from your end and also when I log on to MY COMPLAINT in your web site it doesnt show anything. Hence, again I am submitting my complaint as below please reply me.
Applicant is an account holder of Punjab National Bank, E.C. Road Branch, Dehra Dun bearing bank account no. 074600 [protected] with the name Prakash Nautiyal, 29 E.C. Road Dehra Dun. Regarding the same this is to state that on 26.04.2012 I have deposited Rs. 2,00,000/- in my aforesaid account and again on 16.05.2012 I have deposited Rs. 5,00,000/- in my account. But after updating my passbook, it came to my knowledge that bank has deducted Rs. 100/- and Rs. 400/- as a handling charge for the both amounts deposited by me without giving me a prior information that the handling charge as mentioned above would be deducted from my account.
Undersigned has a few queries from your end i.e. without giving any prior information of charges and deductions can a bank deposit the amount. Is it not the duty of the bank to inform it customer transparently that it software would deduct such and such amount from their account.
This is also worthwhile to mention that the behaviour of Branch Manager of your bank at E.C. Road, Dehra Dun is not good as he take up customer concerning matter very rudely. Also there is no one in the staff in this branch who can provide us with the contact numbers of Regional Manager and other authorities of bank. The Board in which the number of R.M. & other officers are mentioned is obsolete and wrong. Further also whenever, it is asked at the time of drawing money to provide us with Rs. 1000 /- notes, the bank is rarely having that, they always have a stacks of Rs.100/-.
Hence, your goodself is requested to kindly go through the above grievances of one the customer of your bank and sort out the problem arising at E.C. Road Branch as early as possible so that it could became customer oriented and could provide efficient service to its customer.