[Resolved]  PNB — RTGS AMT NOT REFUNDED EVEN AFTER ADVICE OF OMBUDSMAN

Address:

Kullu, Himachal Pradesh

Subject: Ombudsman advice given to PNB on 03/04/2012 still pending for two & half years
(PNB Jurisdiction : Chandigarh (Punjab))
BO(CHG) Complaint No: 04.0545/GCE-473/2011-12 Dt:03/04/2012
Ombudsman advice copy attached
Sir,
One RTGS transaction (Amount: 245254/-) executed from Oriental Bank of Commerce, Kullu (HP) branch on 14/06/2010 by Ravi Kumar of M/s Ravi Kumar Raman Kumar for the credit of one beneficiary of Punjab National Bank, Hoshiarpur (Punjab) branch.

PNB concerned authorities without due verification of the Account Holder Name along with corresponding PNB Account No, given the credit of the aforesaid amount to wrong beneficiary (Account No).

As the OBC bank statement of the applicant was narrated with the name of beneficiary credited so applicant was relaxed for some while un till true beneficiary informed that the fund was not credited to his PNB account.

The matter was raised to OBC & PNB local branches/Regional offices Chandigarh (Punjab) and further to Ombudsman when unexpected delay happened in settlement of the aforesaid amount.

Honorable Ombudsman (Chandigarh) finally adviced PNB vide his letter no BO(CHG) Complaint No: 04.0545/GCE-473/2011-12 Dt:03/04/2012 to credit of the aforesaid amount Rs 245254/- to OBC for further credit to the sender applicant.

Whenever the applicant called the PNB regional office Chandigarh(Punjab) he was told to wait for the credit and this is pending for nearly last two & half years. Several attempt in this regard by OBC authorities to PNB even did not worked and finally I am writing to you for the justice.

Waiting for the justified credit earliest possible.

Thanking you.

With Regards,
Rupesh Sood
For M/s Ravi Kumar Raman Kumar
Akhara Bazar, Kullu (H P) 175101
Contact No:[protected],[protected]