[Resolved]  Police — Are police there to help civilians?

I would like to report an accident that occurred to me while driving on Mount Road between 11.20am and 11.30am on Monday, 25th January 2010. I was in my Maruti Zen car with my sister and my 4-year-old nephew, who are just in India visiting from out of the country.
Please take the time to read this report.
On the right side of me was an MTC that was already being a nuisance to the traffic. I was trying to avoid this bus but because of the natural flow of the traffice, at one point I was on the left side of this big bus. Now, I was not expecting this big bus to make a sharp turn directly into my car. The bus driver clearly did not indicate this move obviously did not use his review mirror to see if there was any obstructing traffic.
So now I am a victim of reckless driving by yet another government bus. My mirror was crushed and before he came any closer, I had to roll down my window and bang the bus with my bare hands so that he would hear that he crashed into someone – of course he did not hear me honking the whole time even before he hit me. Please also remember that I had a very young child in my car and if the had come any closer, we would have been in physical harm
I stopped my car in front of the bus, hoping to get the name of the bus driver. But three Policemen on the side of the road told me to come over to the side. I was very relieved when I saw these policement because I thought at least they will protect an inoccent civilian and execute some justice.
Much to my dismay, the three policemen, all on separate 2-wheelers, did nothing and only let the bus driver go scott-free without so much as to even take down the number of the bus. I was shocked and apalled, getting out of my car to question the policemen if they were going to do anything. They totally ignored me and I felt violated and ashamed for them. My only regret is not taking down the vehicle numbers of these 3 police numbers to report them.
With my sister and 4-year-old nephew in the car, I had to take it up into my own hands to chase this bus to at least get down his registration number, route number and route.
Finally further down the road, I saw another policemen who did help me. And he instructed me on what to do. If only the 3 policemen earlier had done this, I would have felt more protected by the police in the city.
If I am being very honest, I don’t expect much from these governement bus drivers. My real shock was the three policemen who did not help me. I will not let this die down quietly, because I think the responsibility of the police is to respect and protect inoccent civiians.
I will not pay for my damaged mirror and expect it to be reimursed by either the bus driver or the MTC department and I hope that the Police will consider even this small offense seriously.