[Resolved] Poorvika — Cheating
Tamil Nadu, India
The commitment kept by one of the Poorvika shops at 100 Feet road is absolutely ridiculous and can be near to cheating.
1. We went to a purchase a mobile Samsung Quattro and they committed to provide us with a original flip cover of samsung. Once the billing was done, the shop manager just came and put some cheap quality cover and said this is what we can provide. On enquiring with him, he openly said this is what we normally do and you can go about doing anythng you like. The paper ads which they give also dont seem valid. Those bluetooth sets are also not original. I understand that being straight forward and believing that people would keep their word does not work.
2. One of the customers during the time we were in the shop purchased Sony Xperia and was given a Sony head phone free. The enclosure box was of Sony and the headphone also resembled Sony's. But to my surprise, the customer came rushing back within 20 mins saying this is not Sony branded headphone. No one in the shop bothered to address him and were just redirecting him to others in the shop. At the end, he got upset, shouted and went away from the shop.
I am not sure if all the poorvika shops are doing their business this way, but the shop and people at 100 FT are doing it this way. I just hope that people either avoid going to that shop or please ensure that they verify everything. ( why take risk once you know you are not going to get branded items at all). The shop managers name is Thirumurthi, who says openly that this is the way things happen.
Well its for my friends to decide wheather they would want these kind of people to keep cheating us like this.
Complaint marked as Resolved Mar 19, 2017
Verified SupportPoorvika Mobiles Customer Care's response, May 11, 2016
We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.
Manager - Customer Care.
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