[Resolved] Poorvika Mobiles, Adyar — Cheating

 
4 Reviews
India
 sweet_swetha88
I have bought mobile from "poorvika mobiles, adyar, chennai"... They told me to insurance my mobile... So they charged extra money for tat too... But they never gave me the receipt... Wen i askd them..."they told, no need of tat"... N one day... My mobile got damaged in rain... So i went to the same poorvika mobile to change... Since i insured my mobile already... Wen i went n asked... Dey told me tat... I never insured..."blady poorvika"... N even i askd to purchase... They told tat.. They ll take ma mobile... Only for 1, 500 rs... It is a e63 mobile... N i got it was 11, 000... Tat to i bought before 2months... My mobile s only 2months old... I can't bear.. Dis cheating people... Pls do take some severe actions... N public pls don trust poorvika mobiles... Adyar... It sucks.. Really...!!!:- (
Complaint marked as Resolved Mar 20, 2017
Verified Support
Poorvika Mobiles Customer Care's response, May 17, 2016
Dear customer,

We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [email protected]

With Regards.
Manager - Customer Care.
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

No not like that, Poorvika really they are helping us. When i got a problem with my mobile they only sort out easily with free of cost. So pls don't say like this again
even i bought nokia n8 in poorvika.when i checked all the accesories are duplicate.even i enquired in nokia care
I bought a canvas tab three months ago. Recently it started having a lots of problems so i sent it to service since i had an insurance. Initially when they took it they said theyll return it in three days but there was no response for 5 days. When i called back they said they'll call back and inform us in 2 days. After two days there was no call. This time i called the manager and he said he'll definitely take care.
After that whenever i call the customer care they dont respond properly. They ask for the EMI num, tell me to wait and put it on hold for 15 mins.
They did it every single time i called them.
And then after 20 days i went to the showroom. I ask the guy why is that my tab has still not come from service, he replied "Only taking the tab and returning is my business, dont ask me anything else", in such a rude manner.
I screamed in poorvika showroom and blasted them. They consoled me politely since there were customers around and sent me back.
now they dont even attend my calls and is one month.
This morning i went to the manager's office and blasted him.
he has asked me to wait for 2 days.

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    Customer satisfaction rating
    92%
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    phone
    +91 44 4399 9970
    +91 44 4266 6666
    location
    Admin Office No. 30, Arcot Road, Kodambakkam, Chennai, Tamil Nadu, India - 600024
    Poorvika Mobiles, Adyar - Cheating