Popular Vehicles And Services — with Popular vehicles kollam-the most fraudulent company

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Kollam, Kerala

Never deal with Popular vehicles kollam- the most fraudulent Maruthi Service centre In Kollam.
I own a Alto LXI vxi. I had an Minor accident repair (rear Bumber+Dickey+Combination Lamp) at Popular vehicles kollam on 2011 Feb.They have delayed delivery for 2 weeks with lot of lame excuses like parts availability and labor availability. Finally they promised to deliver it after 2.5 weeks. That day was really painful for me. i noticed that they have spoiled my Alto in full. My car’s full paint is totally damaged (initially their argued that it is rusting spots. Later they admitted that it is paint drops small paint droplets that come and stick on surface from painting of other vehicles openly). I told them to rectify that. They rubbed the surface which was full of dust with some compound and made it full of scratches..Later i found some irregularities in the right side of bumper. And dents inside car were also not rectified. Marks of accident are visible they ahev just painted the area without correcting dents.. I complained to maruti thru email.
The next day a person named Sandeep called me and promised to deliver it on next day evening . As per his call i went to the workshop. As a result of my complaint the situation becomes worse. Dickey is started touching bumper.. I projected those issues. I conactacted Mrs Nisha. Showed her all these. SHe promised me that he would change those things and wil apply good quality paint and will apply teflon coat She promised me that she would take care of this and asked me not to send complaints again. I agreed. They corrected issues after two days and I agreed to sign their satisfaction voucher as I didn’t noticed any more issues. I thought they have corrected the issues as I have made complaints to maruti . I paid the money and took delivery. Next day I tried to open Dickey its not opening. Finally I opened but my key got bend a bit. I ignored that issue. In the evening I accidently noticed that running board is still damaged they just covered with plastic panels’. i decided to make a detailed investigation in day light. I have found the following problems

1) Visible marks of accident on running board
2) auto cop security system is not functioning On off switch of auto cop security system (Dickey Side) is not fixed. (Previously it was working fine. popular technicians forgot to fix it after repair work)
3) Unable to open/ close dickey (clock and sticker is not fixed properly)
4)dickey is located to right side (Poor alignment)
5)Rear Right Door is not closing properly (running board Issues+ Door Alignment)
I have informed the above problems to maruti and as per their instruction I went to another Maruti dealer and they accepted the defects which I have pointed out. I have informed maruti regarding the same on 21 march. Till date I didn’t get any satisfactory reply from maruti.