Postpaid Airtel — ever worst service seen

 
1 Review
India
 Tapan Malhotra
Dear concerned,
I am surprised to see the level of your commitments to respond to every complaint within 24 hrs but i was really not aware whether 24 hrs is just equal to 120hrs for airtel.
hope you people are so busy.

need to put this mail on internet sites so that all the customers may know the heights of descrepancies.

Best Regards
Tapan Malhotra
[protected]
----- Forwarded Message -----
From: [protected]@airtelindia.com
To: mail tapan2005 <[protected]@indiatimes.com>
Cc: mail tapan2005 <[protected]@indiatimes.com>
Sent: Fri, 26 Oct 2007 12:46:10 +0530 (IST)
Subject: Request for your mobile# - Complaint for Descrepancy,misconduct and delay.





Dear Customer,


We are unable to process your request received through email since either
the mobile no. is not mentioned or it is not in the correct format.

Please resend the mail again with mobile no. in the Subject as per the
following format:

98XXXXXXXX or 99XXXXXXXX

Assuring you of our best services, always.

Warm Regards,

Airtel Customer Service

To
The Manager,
Bharti Airtel Limited ,
C-25 , Industrial Area , Phase -2 ,
Mohali . 55
Dear sir,
This is in regard to my post paid connection of airtel that landed me with
a
bill of around 7500 rs for the month of July ‘07 against my usage and
banned my
outgoing. Upon putting a complaint with customer care which they never took

seriously, i got a message of reduced bill and that too of around 3500 rs.
Don’
t know what was wrong with the bill. Being a customer i have full right to
enquire about my bill details and i did the same but all in vain. They
never
turned up for next two months.

1st instance:-And to my surprise two people came searching for me at my
house
from recovery side after two months (till time no follow-up from the airtel

customer care geared up although they have my address).And they were told
to
provide the bill details accompanied by an executive and were provided with
my
new number.

2nd instance:-With in next 10 days a person from airtel came searching for
me
and he ensured me to provide the bill details through mail (mail ID
provided)
with in a day which i haven’t got till date.

And again it touched the heights of incapability when a female from airtel
called up one of the numbers from the bill details and started enquiring
about
me in a suspicious and arrogant way and used foul language without
revealing
her identity. I am having her number and call time.
Even though i have given my new number the time airtel enquired, then even
she
called at other number and was so inquisitive regarding personal matters
(unquotable). To my experience she never even checked the details of
enquiry
and just started ringing the numbers that is against the code of conduct.

After getting my number she called me up and started talking to me in a
threatening way without listening to her customer. I would like to quote
some
of her words:--
1:-That i talk to thousands of people like you in a day and i don’t have
time
to explain you everything.
2:-Threatened whether i should pay the bill the very next day else she
would
keep on calling and disturbing my people.
She didn’t even had a clue of the actual matter.
The thing is that i never denied paying the bill to any of your people but
the
delay and problem is with the people who are dealing the enquiry. It has
been 3
months and they are not able to provide me the bill and the reason why
their
was a discrepancy in the bill that make me suspicious about the whole
matter.
You should go through my previous history of bills and will get to know
that
you have lost a very good customer just because of the negligence of your
people.
Even after so many commitments your guys never turn up and kept me
waiting.(e.g
today's instance-10:00 a.m noone turned up after fixing an
appointment.26/10/07)

Please look into the matter ASAP and to my satisfaction.
Regards
Tapan Malhotra
[protected]
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    Postpaid Airtel - ever worst service seen

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    Company:Postpaid Airtel
    India

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