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[Resolved]  PRASANTA KUMAR HALDAR — Denial of facility to a Frequent Flyer

I am a frequent flier[protected] of Jet Airways and also have Jet Airways Citibank Platinum Master Credit Card ( xxxx xxxx xxxx 7003 ). One of the facilities enjoyed as a Platinum Card holder is entitlement for using the Jet Lounge at Airports. In past I have used this facility too. On 28th Jan, 2008, while waiting at the Kolkata Airport to avail Jet Flight 9W 616 to Mumbai, I wanted to use the Longe, but was very rudely denied by the Lounge Manager. I was told that the facility has been withdrawn to all Master card holders w e f 1st january, 2009. I was not aware of this new decision and naturally felt humiliated and insulted. I am so upset that I am now seriously considering to shift my long standing loyality from Jet to other Airlines/co-branded credit cards. I also brought this to the notice over telephone to one Mr. Shoib of Jet Airways help line 39893333, who spoke to the Lounge Manager in my mobile phone, but without any result.
I hope you will look into this and send me a feed back. I am also looking for a number of options to compensate the humiliation which I have undergone.

Best Regards,


Mobile [protected]
Complaint marked as Resolved Aug 14, 2020
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