[Resolved] Pratham Motors, Wakdewadi Pune — WORST SERVICE | |
The WORST CUSTOMER SERVICE EXPERIENCE i have received. It was from Pratham Motors, Wakdewadi, Pune. I booked Hero Honda CD Deluxe by making entire payment in cash of Rs. 40485 and it was promised that i will get the bike between 11am-2pm on Dassera (9th October, 2008). I called them every half an hour on the delivery date but they said that the truck has not arrived i need to wait. Finally they asked me to come to showroom at 5.30pm. When i went there, the truck had still not come amd they made me wait till 9.30pm and still i did not get my bike because of which i had to cancel the order. As if it was not enough, i my friends (with authority) to take the refund cheque but they made them wait for more than 1 hour and when i spoke on the phone, the manager said that he will send someone to drop the cheque in my account. So, i gave him the account number but he did not keep that promise as well and till date i have not received the cheque. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
i am also going through same pain
I also Observed Same problem, during last months, i have no words to say about Pratham Motors, Really Worst
I regularly get my Super Splendor MC serviced from Wakdewadi Workshop. On 15th March 2012 I got my usual full service done and collected the MC on the same evening. While going home, I felt that there was something wrong - first with the headlight assembly (crackling noise was coming), secondly the pick-up was not as it used to be and thirdly the chain was unusually loose and made noise, off and on. I decided to wait and check the average also before going back to Workshop for rectification. After three fillings of 10 litre petrol each, I was sure that the usual average of 650-660 per 10 litre was reduced to 580-585 km due to unprofessional settings. However I could not go back till day before yesterday due to a variety of reasons.
On 23rd May 12 around 10:30 am I went and asked for the Supervisor at the vehicle entry point and informed him about all the problems. His first reaction was "you are coming back after two months with these complaints" At the end he asked a boy to take the MC in for repair/rectification and vanished. I waited over 45 minutes for somebody to turn up and register the MC. When nothing happened even after 45 mins nor the supervisor was reachable; Icame back.
Yesterday I reached early and got the MC registered for service and I was asked to come back after 5 pm. Accordingly I reached around 5:30 pm and after clearing the bill collected the MC. On checking I realized the following service deficiencies :
(a) MC was dirty (not cleaned properly), (b) rear break light non-functional. When I brought this to the notice of the Supervisor his reaction was that the item is NA. On my query whether the customer should be informed about such problem before the MC is delivered after service, he said will call you and let you know when this is going to be available.
During the conversation I found the Supervisor to be non-cooperative, abusive and displayed the attitude 'take it or go to ..." When I mentioned that I came yesterday also and wasted my time and had to go back because of his lack of coordination / proper instructions to the concerned staff. He reacted saying that he cannot wait 24 hrs for a vehicle!
Supervisors are supposed to ensure - (a) the vehicle is repaired / serviced properly (b) inform the customer about any NA item and its follow-up course (c) get a feedback from the customer about his satisfactory level with the service, etc.
You should realize that a customer spends his time, energy and some money also to get his vehicle serviced and not reach there to be abused, make him run around and face argumentative staff. Therefore you decide whether this Supervisor / the technician and other connected staff are assets or liability to your organization ! In any case I stand to lose nothing as there are many Hero Honda workshops in every nook and corner but I kept coming back to your place because of loyalty and confidence of getting a good service!
Details of self & the MC : CP Raju, Mob- [protected], mail ID: [protected]@yahoo.co.in, Regn No.MH 12EC-4185, Invoice No: PM/HO/WS/CASH/3715 dated 24th May 12.
On 23rd May 12 around 10:30 am I went and asked for the Supervisor at the vehicle entry point and informed him about all the problems. His first reaction was "you are coming back after two months with these complaints" At the end he asked a boy to take the MC in for repair/rectification and vanished. I waited over 45 minutes for somebody to turn up and register the MC. When nothing happened even after 45 mins nor the supervisor was reachable; Icame back.
Yesterday I reached early and got the MC registered for service and I was asked to come back after 5 pm. Accordingly I reached around 5:30 pm and after clearing the bill collected the MC. On checking I realized the following service deficiencies :
(a) MC was dirty (not cleaned properly), (b) rear break light non-functional. When I brought this to the notice of the Supervisor his reaction was that the item is NA. On my query whether the customer should be informed about such problem before the MC is delivered after service, he said will call you and let you know when this is going to be available.
During the conversation I found the Supervisor to be non-cooperative, abusive and displayed the attitude 'take it or go to ..." When I mentioned that I came yesterday also and wasted my time and had to go back because of his lack of coordination / proper instructions to the concerned staff. He reacted saying that he cannot wait 24 hrs for a vehicle!
Supervisors are supposed to ensure - (a) the vehicle is repaired / serviced properly (b) inform the customer about any NA item and its follow-up course (c) get a feedback from the customer about his satisfactory level with the service, etc.
You should realize that a customer spends his time, energy and some money also to get his vehicle serviced and not reach there to be abused, make him run around and face argumentative staff. Therefore you decide whether this Supervisor / the technician and other connected staff are assets or liability to your organization ! In any case I stand to lose nothing as there are many Hero Honda workshops in every nook and corner but I kept coming back to your place because of loyalty and confidence of getting a good service!
Details of self & the MC : CP Raju, Mob- [protected], mail ID: [protected]@yahoo.co.in, Regn No.MH 12EC-4185, Invoice No: PM/HO/WS/CASH/3715 dated 24th May 12.
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+91 95 9000 9944
#16, Outer Ring Road, Sarjapura - Marathahalli, Bellandur, Bangalore, Karnataka, India - 560103
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They are not taking customer care.
They don’t have information about stock (Even manager also don’t now when they can get new stock)
Not taking correct information and giving suddenly breaking news while delivery of bike. (Regarding colors, tires)
If booking canceled, will not get money back minimum 10 days.
After 10 days they may transfer your check on any others bank by mistake.
At least need to call them 10 times.
This was the experienced I have faced so I am not happy the way I get Service From Pratham Motors.(Wakdewadi, Pune.
I will not prefer this showroom in future.