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[Resolved]  Premier Gas Agency, K. Pudur, Madurai (Tamil Nadu) - Indane Lpg Refill Cylinder — INORDINATE DELAY-POOR CUSTOMER SERVICE-NO RESPONSE OVER PHONE-ANOMALY IN BOOKING TIME

Respected Sir/Madam,

My consumer number is 09900 and provided with only cylinder. Now three years past, but yet to get DBC. Have not been accepting refill booking on expiry of 21 days. Pressurizing customers to book after clear 25 days. After booking normally getting refilled cylinder after a lapse of atleast 35 to 45 days that too after rushing over phone and in person so many times. Verbally reported the matter to Area Manager (Lady Officer- Madurai) but vent in vein. Area Manager promised that every one will get a refilled cylinder within 30 days, but practically not ensured. They are working on Hand and Glove Policy.

Many times staff of this agency not attending phones. Not providing phone number of the owner of the company. Manager is a close relative of the owner.

Refilled cylinder are being sold locally to tea shops, hotels, etc for an amount of Rs 450 to 600.

Cash memos are being prepared on the date of booking for which delivery is done after 15 days of booking.

Delivery man also charging 20 to 30 rupees in excess of bill. Overall response level is very low.

Problems have also been highlighted to Mr.Jai Singh, owner of the agency sometimes back over phone, but of no use. Owner of this agency never found in the office. Manager is also rudely replying to the customers.

Please looking into the matter and initiate prompt and positive action to resolve these gievances realinsing the situation of a customer who is having only cylinder.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  5 CommentsShareTweet

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Respected Sir/Madam,

My consumer number is 17307 and provided with only cylinder. Have not been accepting refill booking on expiry of 21 days. Pressurizing customers to book after clear 25 days. After booking normally getting refilled cylinder after a lapse of atleast 45 to 50 days that too after rushing over phone and in person so many times. Verbally reported the matter to Area Manager (Lady Officer- Madurai) but vent in vein. Area Manager promised that every one will get a refilled cylinder within 30 days, but practically not ensured. They are working on Hand and Glove Policy.

Many times staff of this agency not attending phones. Not providing phone number of the owner of the company. Manager is a close relative of the owner.

Refilled cylinder are being sold locally hotels for an amount of Rs 600 to 650.


Delivery man also charging 30 to 40 rupees in excess of bill. Overall response level is very low and than he say very bad words.

Problems have also been highlighted to Mr.Jai Singh, owner of the agency sometimes back over phone, but of no use. Owner of this agency never found in the office. Manager is also rudely replying to the customers.

Please looking into the matter and initiate prompt and positive action to resolve these gievances realinsing the situation of a customer who is having only cylinder.
Respected Sir,

My Gas Consumer No.10666 and provided with two cylinders. I have booking the cylinder 02.01.2010. But I have not received the cylinder. Many times staff of this agency not attending phones. Pls. take the action quickly. And Please send your Consumer complaint Phone No.

Thanking You,

JEYAM M.
i don't have a ration card. i bought a Used gas cylinder for 3500 in madurai and i cannot get another also. so for this problem i bought a new electronic gas stove. but in that we cant prepare dosa, chapatti, and some more items. so for that i want to buy a new small refill cylinder (3.9)kgs.
can anybody please help me where to buy the small cylinder in maduri and to come out from this problem.


thank you ...
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This is stella gas no:19532. I am the member of premier gas agency. I booked the gas 13th september, till now i didnt received the gas. The agency people said that it will reach within another 3 to 4 days. How can we manage that for long time. Please take an action and give the exact date of delivery as soon as possible.
Respected Sir/Madam,

My consumer number is A39427 and provided with only cylinder. Have not been accepting refill booking on expiry of 21 days. Pressurizing customers to book after clear 25 days. I have also facing same problems.

Samira Kumar Das

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