[Resolved]  Professional Couriers — non receipt of courier even after lapse of 36 hours

Address:

Pondicherry, Puducherry

Respected Sir,
I am a practising Chartered Accountant and one of my clients from Chennai sent an important document to me . They booked the consignment in Chennai on 28.09.2011 at 20:43 Hours vide Consignment Number MAA[protected]. The documents contained therein is highly important to clarify their substance of having filed their return of income for the financial year[protected]. The same had not reached at my office till 17.00 Hours on 30.09.2011 by this time of sending this complaint. When I contacted the local Professional Couriers[protected] a woman replied irresponsibly and was very much particular about the consignment number. I was unable to produce the correct consignment number and asked whether the address mentioned in the said courier was sufficient enought so that it could have been delivered on the next day i.e., ( 29.09.2011 ) itself. She was not sincere enough to entertain my request despite of having fault on their part as not to have delivered the consignment on the very next day. She was not prepared of connecting to their superiors when I wanted to contact them. Every information contained in that consignment which was useful to render my professional expertise to my client was unduly disturbed by the professional couriers management. The last day for filing the return of income was also 30.09.2011, after which date the receipt of the said consignment would be meaningless. Had i received this consignment on 29.09.2011 itself i could have had some clarrifications and rectified the defects if any. Hence this caused unnecessary worries. Pl render justice.
CA R Ravichandran