[Resolved]  Puma — wrong shoes delivered and been 15 days post complaint not yet replaced

Address:

New Delhi, Delhi

PUMA India Store: Shipment #[protected] for Order #[protected]
Wrong pair of shoes delivered!

I placed on July 5, 2013 order online ( when PUMA sale was on for limited time period)- Order #[protected] for Item (Axis XT Wns Color : SILVER, WHITE Size : 6) . I opted for Cash on Delivery for Order #[protected] Shipment #[protected] and Invoice #[protected] .

The order was delivered on 8th Jul through courier person of bluedart and the courier box had my name and Order #[protected] and bill was ok as it was collected in my absence by my relative , packet was not opened. Payment was made - Rs. 2,069.00 with details mention on top of the box.

When i reached home , inside the box there was another bill Order #[protected] of Bibhu Panda's item : Drift CAT 4 Alt Closure SF ( color black size 7) - SKL[protected] for amount Rs 2999.00 and shoes delivered were wrong pair of shoes , PUMA shipped me WRONG SHOES :(

I wrote to [protected]@puma.com on this dt 8th Jul ( same day when it was delivered) .
I called customer care and they reverted they will send by 10th , still didn't recieve.

I again wrote a mail to customer care , I had made the payment already but haven' t received shoes till now . The order was placed on 5th Jul'13 .

Hope you can help me!!